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March 2024 by Amy Weber
Clean, nice rooms, nice common space by lobby. Very nice staff!
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March 2024 by Randy
Everybody treats you like family. Excellent staff. Rooms are as pictured, perfect every time.
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February 2024 by Sue Kruse
Our stay has a great room. The sitting area was very roomy and comfortable. The beds were great with luxury linens....I slept great! My main complaint was the quality of the paper products (tissues and toilet paper.) They were horrible! Worse than the local gas station. Everything else was so very nice, but they really dropped the ball with the paper products. One other drawback was the lack of outlets bedside for phone charging, but we just unplugged the clock and lamp.
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January 2024 by Lorena Chang
Rooms: The room was clean , but the matters could be better .Food & drinks: The breakfast was complete , fruits entree, etc and the staff was friendly.You can have social hour from 5:30 pm to 7:30 !
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November 2023 by Aaron Morgan
Rooms are clean, staff was friendly. I was there for a month and they made sure I had anything I needed. There is also several places to eat around the hotel. The Hoffman House, Scoreboard, The Tavern on Clark, and Thunder Bay are all within walking distance if the weather permits.
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November 2023 by Kelsy Williams
Wow! This hotel was wonderful! The rooms are super clean! The bed was very comfortable! The lady checking us out was very friendly! We were just so pleasantly surprised and appreciate how nice are stay was! Thank you!
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September 2023 by Jason Cook
The hotel is a little pricey but they make up for it in service and happy hour.They have great verity of food and drinks ? from 5:30 to 7. Monday to Thursday.
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August 2023 by L Will
Front Desk.The service was great and employees were terrific.Cleaning crew.We found hairs in the bathtub that was supposed to be cleaned before we arrived.Hotel.Location was very convenient.The hotel looked dated. It obviously could use better maintenance.Room was very spacious - probably one of the most spacious I have been to. Room had a nice size fridge, microwave, coffee machine, dishwasher, plates, utensils, Pyrex glass containers, glasses....There are available washers and dryers. I was told by other guest that only a week prior most of them were not working. However that has now been as addressed.Didn't use computers but I used available HP inkjet printer and it was good with print quality up to 1200 dpi.There's an included breakfast and also there's a social hour on Mondays, Tuesdays and Wednesdays.Pool had a lot of maintenance issues: railings were wobbly, there was a lot of rusted issues, ceiling was poorly patched and looked it can cave in at some point, there was probably a jacuzzi at some point but now can see cement over it, windows had a lot of rust on the metal part. The pool area definitely needs a lot of maintenance!Exercise room was OK: it had weights, elliptical, exercise bikes.I would probably rate hotel 3.5-4 stars.If hotel was to be remodeled and then maintained well it would easily be a 5 stars hotels.
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May 2023 by Debi Wray
This is a wonderful hotel! Friendly helpful staff, a chef salad bar for a light dinner, excellent breakfast, comfortable rooms. And a very reasonable fee to have our dog stay with us. You cannot go wrong choosing this hotel!
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May 2023 by Shadow R.
Checked in, brought my cat. Received dirty looks like my cat is some kind of horrible monster, stayed a night and went elsewhere. Stop hating on animals, it's not their fault you can't read.
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May 2023 by Kelsey K.
Rockford was just a quick rest stop on our drive down to Atlanta from Minneapolis. We did not book ahead but drove around and choose this place. It was midnight on a Tuesday night and they had rooms available. The receptionist at the front desk was very nice and friendly! We got what was available for two adults which was the king bed studio. It was on the first floor and had a full kitchen. The king bed was super cozy. Everything was clean and there were no issues with the room or noise. We were just there to sleep so we never checked out the pool. They had an excellent complimentary breakfast! The parking lot was lit up and I felt safe there. We paid $114 for a seven hour stay.
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April 2023 by Steven Oosterheert
The staff at the Staybridge in Rockford was amazing! I travel for work and had the pleasure of staying here for about two months. It wasn’t just another place to stay. The staff went above and beyond to make it feel like I was staying with family. They would always go above and beyond to accommodate me and my needs while I was there. I don’t remember the staff at any other hotels I’ve stayed at but the staff at the Staybridge in Rockford will never be forgotten. I’m sure my travels will take me back there again. If not, I’m sure I’ll still go back to visit my Staybridge family in Rockford. Thank you.
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April 2023 by Laura Lockwood
First and foremost customer service was EXCEPTIONAL! Shuntae helped us book reservations, and did everything she could to help accommodate our stay. We are military and traveling for a funeral. She helped with initial reservation, but hotel was booked for our return trip. She kept us in mind and as soon as there was a cancellation, she notified me that she could fit us in. This was very much appreciated! The social hour was great, and food was good.Only complaint was pool was very cold, but kids still enjoyed and internet was kind of slow. Rooms were clean. Location of hotel is great. Many restaurants and close by a Walmart if you forgot anything or need some extra groceries.Will definitely stay again in future.
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March 2023 by Victoria cepolski
We got the 2 bedroom suite,was very roomy and had privacy from my 2 teenage daughters! Close to everything,casino right across the street,didnt get to sneak out and go tho.lol. Room was better than in the pictures on the websight. Only complaint I had was looking forward to the Jacuzzi but was filled with concrete,was so disappointed.
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March 2023 by Shan Johnson
Long story. We had a power outage in February. House was 43 degrees so we took our two little dogs for a night out. Staff couldn't have been nicer. We got a suite. Dogs had a blast, for some reason very excited about the elevator. Room was lovely. Clean. We'll equipped. Highly recommend!
