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January 2024 by Katherine Murray
On 1/16/24 I called to get an appointment and I wasn't expecting it to be the same day. I was a little spectacle when the front end female said they do a thorough look over the vehicle - I said please don't add any fluids (I'm very pick what goes in my car). She probable thought I was rude or crazy lol.Over all I was very pleased with my visit and was not expecting such great service (they even cleaned my windows for me). I will be back again and very much recommend this place for sure.Thank you guys for an awesome job!!!!
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January 2024 by John Terry
I had tires balanced, rotated and alignment done. Very professional, great service/communication, detailed report with pictures. Highly recommend!
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January 2024 by Thomas Beals
Their service was greatly appreciated. We were about 2 hours into a 5 hour trip home when our vehicle went into the dreaded “limp” mode. The auto parts store next door said they could not help, didn’t even try, but suggested we go next door. Tire Tracks was busy and didn’t have a bay, and we obviously didn’t have an appointment, but did take a scanner out into the parking lot. The issue seemed to have resolved by turning the vehicle off and back on. We took a short test drive then came back so they didn’t actually perform any service to the vehicle but gave us the confidence to go ahead and continue heading home, and did so for no charge. Danielle at the front desk was very friendly and told me the guy’s name that came out to look at the vehicle but I, unfortunately, have forgotten. They could very easily have taken advantage of us so I appreciate their integrity and honesty.
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January 2024 by Kevin Robinson
Great service, professional and friendly every time I go there. On my last service “pit stop” they gave me a ride home while the worked on my car ?. Never any complaints on there work. I’d recommend them for your car repairs
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January 2024 by Karl Lindell
THEY WERE VERY EASY TO WORK WITH AND SET UP OUR INITIAL VISIT TO THE 11TH ST LOCATION IN ROCKFORD, IL. PRICES WERE GREAT AND THEY TOOK CARE OF US AT AN OUTSTANDING LEVEL. THE CUSTOMER SERVICE WAS SUPURB. I WOULD TELL ANYONE TO GIVE THEM A CHANCE. GREAT FOR INDIVIDUAL AND EVEN BETTER FOR FLEET WORK !!
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November 2023 by Becky Rees
It was a great experience All the way around. Everyone was so helpful and I love how we get full reports with pictures etc telling us the items that need work. They are not pushy and are very professional. I will always use them in the future.Caleb and all the staff were very helpful and answered all of my questions.Very very pleasedServices: Tires
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November 2023 by Mikala Books
Great experience. Listened to what we were needing. Checked everything out and fixed what was needed. They communicated great and got things done in a timely manner for us.
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October 2023 by Paige Powelson
I had a great experience with tire tracks. I like how they send a list of everything inspected on your vehicle and the condition its in as well as taking photos of the car prior to it being worked on. They are very thorough and I definitely recommend them to everyone!
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October 2023 by Ofelia Pinedo
Great service! I would give them more stars if I could. I’m extremely happy with the work they did on my truck…
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October 2023 by JaLee Poore
Jeffrey wad the man I delt with and Mason was my tech. Very friendly, better prices then down the street, and didn't bug me about what needs to be done, just listed it for me. Very professional and I WILL BE BACK.THANKS JEFFERY AND MASON!
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October 2023 by nicholas collins
They have been working on my car for about 2 years and the work is great I will recommend if you are looking for a professional shop they are great. I love their great customer service also. I will definitely give them a 10/10
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October 2023 by John Jones
Brought my car in to get front wheel bearings and brakes done. They told me because they had to take off rotors and calipers that the brakes would be free. Because it was free there was nothing on paperwork for mechanic...so they didn't get done. I didn't call immediately because I wasn't charged to do them so over 2 weeks later expecting to be charged I called them back to get the work done. They said even though it had been several weeks later they were glad to do the work for free to make it right.
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September 2023 by John Walker
This is what everyone would want in an auto mechanic: knowledgeable, competent, reasonable price, kind and, need I say, "honest". You wont be disappointed! (I drive 60 mi. for their service.)
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August 2023 by Mary
I originally started taking my car to Tire Tracks for oil changes because it was convenient and close to home. Now I take my car there for all my car needs. Maintenance, tires, mechanical repairs…
Caleb is beyond awesome. Honest, kind, and just a great guy in general. Always great customer service from Caleb and his technicians.
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August 2023 by JJ Butler
Definitely going back. Great service. Great conversation. They even drove me to get a tire because they didn't have one on stock, then drive me back to their shop and put the tire on. 10/10. Would recommend to anyone.
