United States Postal Service
USPS,
Post OfficesHours:
5225 Harrison Ave, Rockford IL 61125 Hours
About United States Postal Service
This USPS location is known for its friendly and helpful staff who prioritize customer service. Associates are usually available in groups of three to four, and they make efforts to assist with various concerns, often double or triple checking packages to ensure accuracy. Customers appreciate the fast and courteous service, with packages always leaving the same day and rarely being misplaced. The staff are dedicated and go above and beyond, delivering mail in all weather conditions. While wait times can sometimes be longer during busy hours, they rarely exceed fifteen minutes. The location is especially recommended for sending packages, buying stamps, and receiving parcels. Customers also had positive experiences with passport services, though some noted that certain processes could take longer when the area is busy. Overall, this USPS branch is considered reliable and friendly, making it a preferred choice for many.
Most Recent Reviews
June 2025
They need more inside help line long 2 employees working they did fabulous on 6/17/25
April 2025
Passport Agent was Amazing! Counter Agent was courteous and professional!
February 2025
Wonderful experience getting my passport but the main area to pay the fees and drop off mail, had one person working and took way too long
More Comments(107)
- Rockford, Illinois