United States Postal Service
USPS,
Post OfficesHours:
5225 Harrison Ave, Rockford IL 61125 Hours
About United States Postal Service
This USPS location is known for its friendly and helpful staff who prioritize customer service. Associates are usually available in groups of three to four, and they make efforts to assist with various concerns, often double or triple checking packages to ensure accuracy. Customers appreciate the fast and courteous service, with packages always leaving the same day and rarely being misplaced. The staff are dedicated and go above and beyond, delivering mail in all weather conditions. While wait times can sometimes be longer during busy hours, they rarely exceed fifteen minutes. The location is especially recommended for sending packages, buying stamps, and receiving parcels. Customers also had positive experiences with passport services, though some noted that certain processes could take longer when the area is busy. Overall, this USPS branch is considered reliable and friendly, making it a preferred choice for many.
Most Recent Reviews
May 2026
Look out for peak times where there's long lines, but they get through them fast, and everyone seems to be friendly and helpful
April 2026
Great but sometimes the self service machine is out
March 2026
When I went they no longer have in person service. It's all done by kiosk now. Not a fan. I like to be able to talk to someone to conduct transactions. No way to get a question answered or help with anything.
More Comments(124)
- Rockford, Illinois