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February 2024 by Chelsey Stonecipher
This is the difference between USPS and competitors. We have videos of our mail lady dropping packages out of her truck into our driveway. We have a clear path to our COVERED AND DRY porch. She refuses to walk to it. We have called and it doesn't do any good. Honestly I wish there was a way you could pick who delivers your stuff. Not once has UPS or FedEx ever left a package in our driveway. They leave it at the front door. The only time we can get a package correctly delivered is on her off day. It's not personal just common sense where you would put something you get paid to do? When USPS delivers we have to guess what part of the driveway she decides to drop it in. I even have worked at this office.. so it truly doesn't matter if you're an employee or not. Highly recommend if you live on rural 2, just stop package delivery at your house. We have to return half of it because she leaves them in puddles.
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December 2023 by MARIA IBARRA
Received a package from this facility Open with everything inside missing. UPS showed me pictures of the package been delivered to this facility unopen..... People in this facility are garbage!
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December 2023 by Matt Doyle
This evening 2 postman from your company verbally assaulted my wife and refused to leave our property til I came out and started threatening to call the cops. It was a older white man and a black man. I suggest doing better background checks clearly you have highed 2 very disrespectful and in competent employee's. I hope you resolve this problem so I don't have to take further action. My wife will also be by to make a formal commitment in the am seeing as your customer service line seems to not be able to connect with anyone
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November 2023 by Tricia S. Nelly Son
Trying to figure out why our mail is always late? Or they didn't bother to deliver in my area. We have no Regular mail carrier and haven't for quite a few years now our Regular Retired!! Anyway I'm getting really upset about our mail getting delivered way late in the evening this is crazy and makes no sense at all. It is Monday July 27th and the time is 7:46 P.M and I know it hasn't ran because I was waiting on ????? Very Disappointed. Please find us a permanent postal delivery from Kilburn location.
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October 2023 by Larry Phipps
I went to pick up a package for someone else, followed the steps needed and the lady told me I couldn't pick it up. When phoning and speaking to supervisor Raz, she had an attitude and stated her worker was probably busy so wasn't paying attention and mistakenly denied me the package. This isn't an excuse for you not knowing how to do your simple job properly. People don't have extra time and gas money for your mistakes and unprofessional attitude Raz. Get it together kilburn postal service.
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October 2023 by Tricia Smith Nel.
Trying to figure out why our mail is always late? Or they didn't bother to deliver in my area. We have no Regular mail carrier and haven't for quite a few years now our Regular Retired!! Anyway I'm getting really upset about our mail getting delivered way late in the evening this is crazy and makes no sense at all. It is Monday July 27th and the time is 7:46 P.M and I know it hasn't ran because I was waiting on ????? Very Disappointed. Please find us a permanent postal delivery from Kilburn location.
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October 2023 by Rob Lukaszyk
Here again for losing my package…3rd one in 3 weeks! Been calling all day with no answer so had to drive out. Get there and there’s a handwritten sign saying they’re closed for lunch. This has to be one of the worst post offices around!
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July 2023 by Smitty
Trying to figure out why our mail is always late? Or they didn't bother to deliver in my area. We have no Regular mail carrier and haven't for quite a few years now our Regular Retired!! Anyway I'm getting really upset about our mail getting delivered way late in the evening this is crazy andakes no sense at all. It is Monday July 27th and the time is 7:46 P.M and I know it hasn't ran because I was waiting on ????? Very Disappointed
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June 2023 by Zulema Stillwell
Deserving of ZERO STARS! BIG scammers! Never use this office. Clerks make address errors and expect you to pay more for services already paid! Spent almost $250 to deliver boxes (4) and only three made it's trip. Idiots so high the address to deliver visa versa was wrong! And want more money to complete what they screwed up! Never use USPS. Fed Ex and UPS MUCH BETTER SERVICE! TRUST!
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May 2023 by Zelma Stovall
Deserving of ZERO STARS! BIG scammers! Never use this office. Clerks make address errors and expect you to pay more for services already paid! Spent almost $250 to deliver boxes (4) and only three made it's trip. Idiots so high the address to deliver visa versa was wrong! And want more money to complete what they screwed up! Never use USPS. Fed Ex and UPS MUCH BETTER SERVICE! TRUST!
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April 2023 by Kyle Stedman
I've been coming here 7 years, and the staff is always great. Sure, the line sometimes is slow, and the space is small. But I've never seen that anyone who works here is to blame.
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April 2023 by Brianna Williams
This usps office has given me so much nonsense they are also thiefs have stolen from me at least twice an lie about it infact did nothing but say we got rid of the carrier so we can't help u .say my dog is causing issues an is not allowed to bark made us move our mailbox to still not deliver mail I'm fed up customer service us also garbage they treat customer as if they are being bothered I'm contacting someone about this specific location it's outta hand an plain disrespectful
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December 2022 by Esad TURKANOVIC
Peoplo there do really good job,no complaints...specially megan,,she do really good job at post office...
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November 2022 by sarah ward
I've gotten mail from other addresses and my husband's mail is always missing. Update: i went in today because it seems like my mail is never delivered when its supposed to be. They say delivery workers are out yet not one in sight on my block or the next.
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October 2022 by Rubi Moris
Now it is October 13 2022 6:00 pm I have not seen a mailman at all today and the feds is watching you guys for the fact I have proof someone has been stealing my mail have it go to someone else home. Kilburn post office is allowing someone to steal my mail by allowing it to go a different address without my permission and my name is Catherine Jackson. I just walked to the corner of Pierpont and Elm street and just seen a mailman just dropping mail off at someone house on Pierpont and it is 5:55 and I haven't seen a mailman on 3400 block of Elm street not once today which is September 28 2022. It is 6:00 pm now I am posting this. It is October 1 2022 no mailman and it is 6:03 pm and no mail.
