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February 2024 by Estrellita C.
Went to get my passport picture taken and was pleased with the outcome. As soon as u got there nobody was at the counter but someone came as soon as they saw me and started getting ready to take the picture. We had to retake the picture a few times due to the fact that I couldn't stop smiling. But it was quick and easy.
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January 2024 by Kathleen Lovins
Service is horrible
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January 2024 by sean nelson
The only reason I’m rating at one star is because they won’t let you go lower. By far the rudest pharmacy staff I’ve ever encountered, and having worked in healthcare for 15 years that’s really saying something. They literally spend half the conversation telling you what they can’t, which is usually more like won’t do to help you. They should close this location and make it a DMV
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November 2023 by Carol Ramos
Worst pharmacy ever. Bug you with texts and emails on refills. Go to pickup and they can't find. Customer service horrible. Need to find another pharmacy. Over it.
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November 2023 by Stephanie G.
Simply called to see if they were open for thanksgiving and got snapped on by one of the females there. "NO THEY WILL BE HOME WITH THEIR FAMILIES MAAAAAAA'AAAAAM" ok b word #1 I was not being rude at all and #2 some places work on holidays. Would give 0 stars if I could after my experiences there but this was the last straw.
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September 2023 by gram ciaccio
Between their faulty automated system and lackluster customer service Walgreens has left me quite literally gasping for air on more than one occasion as i have to run from pharmacy to doctor to pharmacy again to diagnose whatever technical flub-up the staff cant seem to navigate. At this point im probably switching pharmacies. Other Walgreens locations have had different issues with the same effect. My chronic illness is never going away, make my scripts available ffs, and if you cant; i know hands are frequently tied, tell me what to do next. These people are acting like im trying to order a cheeseburger and not medication i need to breathe and live comfortably.
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June 2023 by Roro B
I asked the woman if I could use the restroom and she said no harshly. I could see if I wasn’t buying anything, but I was. I don’t really get it.
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May 2023 by Rich Holton
Don't fill your prescriptions at the Walgreens at 2323 Charles St in Rockford IL. In fact, just don't shop there at all.This Walgreens has a prominent sign, lit at night, saying "24 Hour Pharmacy". This is blatant false advertising. The pharmacy is not open 24 hours, and has not been for about a year (I'm writing this review on May 16, 2023).My wife was prescribed medication after an ER visit. Based on this Walgreens false advertising of being a 24-hour pharmacy, we had the prescription sent there. The prescription was processed and we were notified a few minutes before 10 pm. When I arrived shortly after 10 pm the pharmacy was closed.A helpful assistant manager contacted the ER and had the prescription moved to the CVS (actual) 24-hour pharmacy at 110 S. Alpine Rd. When I went there to pick up the prescription, I had to pay out-of-pocket for the prescription because, of course, the records showed that the prescription had already been filled at Walgreens (though I was not able to get it).For us this was an inconvenience. But it's easy to imagine this happening to someone who could not afford to pay out-of-pocket. Or for this to happen when the helpful Walgreens assistant manager was not on duty. Or when the doctor at the ER was not available.False advertising should not be rewarded. Don't shop there. And certainly don't send prescriptions there.
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May 2023 by SANTIAGO TORRES
Workers are slow and are never there when needed. Everytime we go through drive thru pharmacy they took over an hour
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April 2023 by Alana Shanley (Lani)
Pharmacy/pharmacist just send you back and forth to different departments and no one will answer a question. Incompetent.
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February 2023 by Alan Hartjen
Walgreens has its head up its you know what. Worst customer service I've ever had!!
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February 2023 by Kyle Puddicombe
This Walgreens location is conveniently located, and the store is kept clean, organized, and usually well-stocked. Easy to find products. It's a great place to make a quick stop and grab a snack, forgotten grocery store items, condoms, drinks, household items, vitamins, and more. I would recommend grocery shopping at a Schnucks, Walmart, Sam's club, Woodmans, Valley Produce, or Aldis if you're doing your weekly grocery shopping and using Walgreens for smaller shopping simply because of prices. Never had any problems with Walgreens Pharmacy the few times I used it.
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January 2023 by krysta kinchen
Horrible horrible pharmacy just got out of the hospital and they were not helpful at all. Didn’t even try and then just assumed I was not going to pay for my meds. I get people fill there’s and don’t come back but stop with your biases. If I could give 0 I would .
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December 2022 by Anne Geske
If i could give this negative ratings it would be -15. My son is in severe pain. Had a script sent here. Called to verify they tell me try back in a couple hours. Low n behold I call back and they closed at 6. They should of informed me. Yet to lazy to put his script in. So I could of drove to Wisconsin to pick it up. They should try and hire some of these homeless people who actually want a job or felons. They would be able to stay open all night. Smh
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November 2022 by Kenya Harris
I love Walgreens on 20th and Charles but their pharmacy ? sucks