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February 2024 by Karen Coulman
Very disappointed wit Zales in RockfordThe sales people fo jot seem to know what they are doingMy husband bought me a tennis bracelet from there for ChristmasTook it back to ask if the couldPut a safety chain on it said noThe clasp was loose had to walk across the isle to the other jewelry store her idea from Zales because she did not understand a loose claspFinally said the would send it in to be fixedCame back still looseGave upWent to another jewelry store in Freeport They put a safety chain on it and fixed the claspMy husband said he will not go back thereLost a good customer he would usually spend $1000 every year not no more and this was not the first time that we have had problems with your sales people. They do not know what they are doing
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February 2024 by Ron Yakes
Hollie, she paired my neckless with an awsome box! Top notch service with a top notch energy to close out a sale.
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February 2024 by Chris Kelsey
Kim was amazing and helpful
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February 2024 by Frank
Kim helped us get the perfect gift for everyone in the family!
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January 2024 by Makenna Joyce
Kim Nash was absolutely amazing she was very informative and cared about us and took great care of us my wife and I will happily drive the 2 and a half hours back just for her
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December 2023 by Michael Reddic
Kim Nash is a very knowledgeable and professional salesperson. I highly recommend!
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December 2023 by Robert Livingston
Sonja was great! I bought more because of her awesome personality.
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December 2023 by Michael Valdivia
Sonja took good care of all my problems and was amazing ? thanks again ?
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December 2023 by karen stout
Kim Nash was amazing! She answered all of questions with kindness and patience. I love my new ring!!
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December 2023 by Megan Magnuson
Kim was the BEST to work with to help me with my ring- highly, highly recommend her and Zales if you are looking for a kind and patient person!
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October 2023 by Heather Valosek
Purchased my rings here, sent them out for resize got them back soldered together! So they had to send them out again which they were so thin after they unsoldered them! They messed up my rings and I had to get a new set because of them. It's been a back and forth battle. Never again
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August 2023 by Nicole Betts
Kim was great!!! She helped with all my questions, and worked patiently with me right before closing time.
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August 2023 by Donna Dussault
Kim is the BEST manager and I am so HAPPY to deal with her every time I visit this location ❤️
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August 2023 by tony mcgee
Ring purchase was awesome. And plan on making another in the future.
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May 2023 by Kristina Johnson
Kim the manager and Holley were awesome to work with. Had a ring pairing hiccup and they were able to advise me on how to fix it. And they were gracious with my status check phone calls! Thank you!!