CVS is a business that offers a variety of services, including pharmacy, retail, and COVID-19 testing. The pharmacy staff has mixed reviews. Some customers describe the staff as very rude and unfriendly, especially when they needed assistance outside of prescriptions. For example, one customer tried to drop off a UPS package and was met with condescension from pharmacists, though a helpful clerk eventually assisted after calling a supervisor. Others note that the pharmacy staff is often short-staffed, with only a few employees working at a time, which can lead to longer waits and less attentive service. Despite this, some customers appreciate the efforts of the employees who do work there, highlighting that the manager is kind and that staff try to help as much as possible within staffing limitations. In contrast, the clinic at CVS receives positive feedback. Customers who used the CVS Minute Clinic reported professional, kind, and friendly service from nurse practitioners and staff, making their visits comfortable and efficient. They appreciated clear communication and thorough care. Additionally, some customers mention specific helpful employees who go above and beyond, making the experience pleasant. For instance, one employee consistently provides better discounts and makes the checkout process smooth and quick. Customers also appreciate the store's cleanliness and organization, with positive comments about finding products easily and being asked if assistance is needed during shopping. Overall, CVS provides essential services with some variability in customer experience, heavily influenced by staffing and staff attitude, but also featuring dedicated employees who strive to offer good service.
The staff at my Rolling Meadows CVS are always going the extra mile to deliver great service and assistance us all! This is hard to find these days. And especially Derrick!
September 2023
Cvs os welcoming, has a friendly staff and is well stock!!
August 2023
Went there for a Tdap shot. Rachel was awesome, super friendly, explained everything and it was super clean