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February 2024 by Joe Palmisano
Very Nice Customer Service
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January 2024 by Violette S.
Great Service!! Got my car fender done sooner than expected in two days! Highly recommend!!!
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November 2023 by Chris P.
Fantastic service. I was unfortunately in need of front end and hood repairs after a car accident and Mario and his team were amazing. Palella's came as a recommendation to me and I absolutely would recommend Palella's to anyone in need in future.
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November 2023 by Joanne Hanson
They are absolutely the best people to deal with. They're such a nice , honest and helpful company.
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March 2023 by S W
(Body work)Excellent service!-Friendly staff-High Quality work done in a timely manner-Very Communicative-Reasonably pricedThis was the 4th Auto Body shop I visited and I am so grateful to have found them.They even went above and beyond w/ some excellent buffing afterwards.Strongly recommend!!
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January 2023 by Steve Sutherland
I think so highly of this family owned body shop! Mario and his wife are wonderful to deal with and their quality of work super exceeds expectations. They handled the insurance company and even went to bat for me when they(insurance co.) didn’t want to cover some of the work.The paint quality and match was spot on. I dare to challenge anyone to say this car was ever in an accident. They even repaired an interior part that was broken and totally unrelated for FREE!!!I had gone to three other body shops before choosing Palella’s. I’m so glad I chose them!Service: Auto body & trim repair
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January 2023 by DA G.
BEWARE!! My car rental was towed here by police and dropped off for 24 hrs. When I went to collect my stuff from the rental car, there was $600 of items and gift cards missing from my car. They also went through personal information I had in my car and could of stolen personal information for identity theft! When I called to confront a worker they of course denied it. I started to ask around and was told by some friends that they also had items missing from their car after it was at this shop! The rental place also told me they've had customers complain about stolen items out of their car while their rental was impounded at this shop too. I was told that the lady who runs the place is shady and runs scams like this all the time and then passes these items quickly off to other people to get rid of evidence. If ever your car gets towed here, make sure police or whoever tows the car, gets an inventory list of your car items. That was the mistake that both the police department made and I made and now I have 100's of dollars of items missing! Please DO NOT bring your car here and beware if it gets towed to this lot! SN: Y'all have proven how unprofessional you are with your rude and childish responses back to customers who rate you poorly! That said, I did my research with both the tow truck company and auto shop it was dropped off at, there is surveillance proving that they didn't take my items. That ONLY leaves your shop. Now you don't have a bad reputation for stealing just from me. Clearly this is an ongoing problem with your company. This review will stay up as a warning to others. Y'all have yourselves a good day and try to be a little more professional with your responses! Not very business savy to belittle a customer like a child or have the review deleted!
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January 2023 by Margie S.
Mario the owner is the BEST! I had gone to three other body shops and got attitude and basically no help or guidance at all. Thank God, I stopped into their shop. They handled everything! Even went back to the insurance company fighting on my behalf! AND fixed broken interior part that was totally unrelated for FREE!! The paint and body work was A+ . I couldn't be happier!
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January 2023 by Margie S
Wonderful customer service and their quality of work exceeded my expectations. They handled the insurance company and all the paperwork. All I had to do was drop the car off and pick it up! Looks great and I couldnt be happier!
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January 2023 by Margie S
Wonderful customer service and their quality of work exceeded my expectations. They handled the insurance company and all the paperwork. All I had to do was drop the car off and pick it up! Looks great and I couldnt be happier!
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November 2022 by Nicoleta Girloanta
Was recommended this shop and I can see why! Mario was very profesional and easy to work with. They got my car looking like new after a hit and run dent! Thank you!Service: Body & Trim
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November 2022 by Jeff Torres
Highly recommended Auto Bodyshop!I chose this bodyshop as it’s close to my home. I’m glad I did because, they went above and beyond to ensure I was taken care of.I had exterior body damage to my Nissan Altima and went through my insurance for the repair cost. As you could imagine, the insurance company refused some of the cost of repairs. However, Mario and Fran fought to make sure I was not taken advantage of.They treated me as if I was a long time customer/close friend. You don’t find this type of customer service anymore!I am grateful for their attention to detail, and customer service.I will definitely be a returning customer.Services: Auto interior vacuuming
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September 2022 by Ruth Durling Lampert
Amazing repairs on my Kia Soul after I was in an accident. Great people to work with, always pleasant, answered all questions I had, took time to make everything in this entire process clear to me at every step. I felt at ease and confident in their ability and they certainly delivered that. Loving having my car back after it was in such professional hands. I will go back there and will definitely spread the word about their service.Services: Steering & suspension repair
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August 2022 by Raechel Dement
I practically totaled my minivan. The great people at Palella's not only made the 3 sides of impact look brand new. They also detailed the car completely and its like getting a new car. I can't say enough good things about this shop!! Thank you Mario!Services: Auto detailing
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August 2022 by Thomas C.
My car was almost totalled in an accident. I was hit on 3 sides. The good people at Palella's fixed my car completely and also detailed the inside of my car. It looks brand new inside and out. Thank you for all your hard work! I will be back!
