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August 2024 by K&G moving experts
Kelly was amazing.She helped us renting our storage units.Very professional and knowledgeable.The all facility is very clean and well maintained.
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August 2024 by Konstantin Popov
I had a great experience with Theresa .Thank you for your help renting my storage unit
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August 2024 by Judith Calderon judithc
I was recently at public storage with a friend of mine and Kelly was very friendly and help ,
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August 2024 by Kim Wright
UPDATE: after posting on social media and emailing every email address for Public Storage that I could find, I finally received a call from a representative (NOT someone from this location, by the way. They have yet to respond to me). We had to beg and plead to get moved to a different storage unit until we find another location that doesn’t have leaks, this one outside and not indoors/climate controlled like our original one. When I inquired about receiving a refund or credit towards future months because of this happening to us, we were only offered one free month. The damage alone done to my property was over $1,000, not including the sentimental family heirlooms that I will NEVER get back that mean more to me than anything. Absolutely horrible customer service and business management.
If I could rate this zero, I would. We are currently renting a 10x20 inside, climate-controlled unit from this location. I happened to randomly check on the unit yesterday, thankfully, only to discover that there is a leak in the ceiling inside my unit. Many items were damaged, including irreplaceable, hand-written cookbooks and other family heirlooms and furniture that can never be replaced. I went into the office to report what happened, only to be handed a brochure to file an insurance claim. No mention of moving us to a new storage unit that wasn’t moldy or anything. Today, my husband went and there was nobody inside of the office to help working. We have called 5 different “customer service” numbers to try and get a hold of someone. Because of the moisture in the unit, my items are becoming moldy and mildewy as we speak. I have been trying to get a hold of someone to move us to a new, dry unit, but no one has returned any of my correspondence, including social media messages, phone calls, emails, and in-person visits. DO NOT RENT FROM HERE!!!
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July 2024 by tumeg89
Kelly did great
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July 2024 by Carly
Kelly did great!
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June 2024 by Joann Baroud
Kelly, the manager is very professional takes her time to help us with our needs. We have three storages at the location and she was very helpful and we have preferred other people because of her professionalism and being so friendly and her customer service is superb.
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June 2024 by Maksym Kupchenko
Theresa was really helpful with getting me a unit ASAP.
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May 2024 by Paula Ryan
Kelly is so kind and sweet. Answered so many questions for me and was so patient.
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May 2024 by robert wojdylo
Kelly was a huge help and I am very thankful she was here to get the job done! Super friendly great personality! She completed my rental with no issues
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May 2024 by Avery LaVoie
My mom and I stopped in to inquire about storage because I will be attending a new college and need to store dorm stuff for the summer Kelly was super friendly and answered all of our questions!
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March 2024 by K V
Great location.The customer service is above and beyond helpful.
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March 2024 by Rene Cuellar
Love the customer service there. Kelly was so helpful,can't thank her enough. Would recommend facility.
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February 2024 by Doreen Larson
Ever since Kelly began managing this location, there is nothing she won't do to make her customers happy. Any concerns are promptly taken care of. She's motivated, positive and competent at all she does. Thanks Kelly!
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January 2024 by saiprasad potnis
Ms Destiny in the office was extremely helpful.Such a staff is an asset to the Public Storage Business.Good job keep up the good work ??
