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February 2024 by Dianne Casey
The store associate E is amazing! He loves what he does when you visit this store come see him Great customer service ?
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February 2024 by Stela Vasileva
The representatives and the manager of T- Mobile Rolling Meadows location provided an excellent service to me and helped me resolve an issue that T-Mobile over the phone customer service could not. I was desperate and almost crying because T-Mobile over the phone customer service had me going in circles for days for something that was resolved very easily at the store location. If you live around, I highly recommend you go to the Rolling Meadows location.
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January 2024 by John DeWitt
T-Mobile store is very good place the people that work there are friendly and very knowledgeable if they do not know something they will ask someone who does
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January 2024 by Kurt Buschmeier
Service is shaky on a good day. What is going on?
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January 2024 by Hina Mohammed
Lack of Curtesy toward customer. Specially from people who are on top end and if representative on floor try to help you the people with upper position ignores you and act like you are nothing. Really disappointing….
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December 2023 by Atajan Atabayev
Unprofessional and disorganized store. Taking another customer without solving my problem. Beware of John
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November 2023 by Bobogto 540i
Screwed me over on a phone. Traded in IPhone 12 mini supposedly worth $830. Bought 13 Mini worth ~$600. Apparently I still owe them $140 tho… Unfortunately the operator in India can’t really grasp the meaning of the word “credit”, because in their system they are “crediting” me $140… And of course when the deal was made is was all signatures on tablets, I have no clear paperwork on what we agreed at all…Unbelievable… 10 years being a client of this company.No entirely the store’s fault but they set up the whole thing, so…Already bought into it, so I’m screwed either way.Sorry, wrong store, but same company, so my review stands.
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October 2023 by Niko IT
I don't know why they need employees at this location. It is T-Mobile's fault I am inconvenienced, I come to this showroom and they tell me to call 611. I call the number and they tell me to wait about an hour. I am extremely dissatisfied with the quality of service. They don't know anything and can't help me with anything. This is not the first time this has happened at different locations. I recommend cutting staff in the stores and hiring more customer service people.
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October 2023 by Marcela Barrera
I went to the store to cancel the service, the guy told me that it was going to be an hour wait or to call customer service and turned around!, I called customer service and they told me to go to the store!! Just a waste of time.
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September 2023 by Brandon H (Yonderkthx)
Had to stop here to switch over from ATT after activation online. Stopped at another store and they said a T-Mo "corporate" store would have to do the transfer so here I was.Cesar helped me out. I had the ATT acct no. and PIN and it was EZ from there on out. 20 mins later and I had TMo service. He knew exactly what to do and how long to wait. Great experience! Thx Cesar!
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July 2023 by Escorts A.
Good service with a great deals and I love the network pass so much interesting and making this happen is a great honor t-mobile
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July 2023 by Bonnie Hunter
We went to the store to transfer from Verizon to tmobile, Gammel told us they couldn't help us that we needed to call customer service to get this done. Yet when we call customer service we were told they should have been able to help us because they are a corporate store
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July 2023 by Travell Grimes
Ally made getting a new phone and watch so smooth and simple. She even set everything up for me. I would highly recommend asking for Ally if you stop by.
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July 2023 by Santhosh Kurup
I went to this store to get support for a online order today as directed by T-Mobile customer service, with out even asking me the need one person said you have to talk to customer service on phone the moment he realized that store is not getting credit. Poor attitude. Don't go to this store. There are other T-Mobile stores in the neighborhood
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July 2023 by Todd Smith
This is one of the most horrible T-mobile I stop too but the other T-mobile is amazing. This T-mobile got bad business service people these People will steal your money and won't expect why.I ask for a 100 something GB phone and this sale person sold me a 60 something GB phone and after the phone is returned I had to pay a $20 return for bad service also I end the phone contract the same day I returned the phone and some kind of way that contract was still in my plan after I return the phone and boost my bill up from $55 to $161 .Avoid that T-mobile store with all cost it's bad business but other T-mobile stores I friendly and more business like .
