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March 2024 by Shannon Dignan
Staff is under educated and trained with company policies. The staff quoted me a discounted rate with my company code and told me a discounted rate per week. When I dropped back off the vehicle I was informed that price and code were incorrect and was charged regular rate per week without quoted discount. Never will be returning or renting a car through Avis again.
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February 2024 by Keith Woodke
I was disappointed that I couldn't rent a car with my Debit Card. I have in the past.
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December 2023 by Sai vihas yadav Gaddam
Avis in Romeoville impresses with exceptionally friendly staff who go above and beyond to assist customers, ensuring a smooth and pleasant rental experience. The team's warmth and helpfulness make the process hassle-free. Moreover, their cars stand out for their cleanliness and well-maintained condition, reflecting a high standard of service and care. From the moment of pickup, customers appreciate the attention to cleanliness, contributing to a positive and comfortable driving experience throughout their rental period. Avis in Romeoville consistently delivers on both friendly customer service and well-kept vehicles, making it a reliable choice for renters seeking quality service.
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December 2023 by Tara Cura
Avis didn't have the vehicle I requested (Soul) and gave me a Jeep Cherokee instead. Clean and roomy. Check in at Lakewood was great. Staff was courteous. One way drop off, price was RIGHT!
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December 2023 by Pasang Lhamo
Great experience with Avis! All I want when renting a car is easy process and a clean car which is want I got!! Thank you, will definitely come back again.
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December 2023 by Bob Brodersen
My flight was delayed so I called and asked them to leave the keys at the FBO. They said they would, but they didn't. When I arrived I had no car. This is the second time this has happened to me. I will never rent from AVIS at this location again.
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October 2023 by my tenzi
Rented a car for the first time and I thought the process would be complicated. The staff made it very convenient and simple. They explained the insurance coverage and any questions regarding the rental. I was given an estimated cost and was informed that charges would be finalized at the end when the car is returned. I would recommend this location as I had a positive experience and that day despite it being busy with multiple rental with only one staff working, they were kind and made sure to keep us updated. Overall awesome experience!
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October 2023 by sam hamdan
The manager does the bare minimum. He never went over the contract, anytime we called to extend the rental another week he would just say okay your card is charged and hang up. Wouldn’t let my husband get a word in let alone finish a thought.Part of your job is customer service and Thlani failed….terribly.
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October 2023 by NS SERVICES
Bhaskar and Talha are exceptionally courteous and professional. We have been renting from then 20+ vehicles simultaneously for our company use and they provide the best customer experience compared to Ohare AVIS.
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October 2023 by Damyra
I rented a car for a few days. Customer service was on point and professional. Car was clean. I had no issues!
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August 2023 by monet pezdek
Worst experience ever! Returned car cleaner then received, and told we would be charged $250 for excessive dirt. Will never use again
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July 2023 by shannon ewing
This place is ridiculous why are you even open for business, this is the second time this was done to me,made a reservation a month in advance for a 7 passenger vehicle called Wednesday to confirm,get a call 1 hour before pickup saying they have no vehicle available. Avis you never have to worry about me spending my money with you again,they are unprofessional and this is not the way you treat coustomers.DONT WASTE YOUR TIME ONTHIS COMPANY
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July 2023 by K Kroch
Do not pre pay for rental as it is nonrefundable, although location staff extremely helpful phone customer service completely unreliable
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June 2023 by Carolyn Winston
Very bad experience....car was dirty...floor mat was missing. I asked the attendant if I needed to do a walk around, he said NO...he asked for my insurance but did not verify it....Then the charged my bank account 1415.00$$...No more AVIS...they are evil....
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May 2023 by Rebecca Azfar
If you want your trip plans ruined and deal with horrible customer service then definitely go with Avis. I booked an SUV for a family graduation I was attending and no one called or emailed to notify me that they didn’t have SUVs available. I come the day of my booking and they have a small pick up truck that they can only offer me - which won’t even fit everyone in my party. The workers at the front desk are incompetent. We gave them another try a few weeks later. We had to call them the day before to confirm our van would be available. The day of, we called again in the morning and the worker said the van isn’t here yet. They kept stalling - we had to call a few times and finally a van was available hours after our reservation time. Avis is very unprofessional. If you don’t have enough cars available why allow reservations? Please go with Enterprise if you want a better experience. Never booking with Avis again. They don’t even deserve 1 star but I couldn’t give any less on here.