-
July 2024 by Chris Bee
Andrew and his team did an excellent job, called on a Sunday for breaks and a belt replacement. He was able to fit me into the schedule and complete work same day. Thank you Andrew and the rest of the team at Firestone for taking care of me and my car.
-
June 2024 by Barbara Hall
Quality work. The employees are very knowledgeable. Great pricing. This is our "Go To" place for car repairs.
-
May 2024 by Rolando Jr “Roland” Aboy
One the worst or maybe the worst auto repair shop. They will just give you false hope that they have the expertise to get the job done, but in reality they arent.
-
April 2024 by Jose Ramirez
I had an appointment at 11am dropped it of early and told him I had an appointment at that time and never called me back and it was around 3pm. Andrew said drop offs are less priority which is not a drop off. Seems like Andrew by the reviews I see has no idea what he is doing and I never had an issue before the past 15yrs. I just found out it’s a new crew so I will not be going back there again.
-
April 2024 by Whit gr
Paul is absolutely fantastic. Between his customer service and his efficiency running the store, he’s awesome.
-
April 2024 by Clayton Rodekamp
They always know me when I am there and make sure that my vehicle is taken care of. I can trust that they will be honest with me and give me the best quote they can.
-
March 2024 by Ewa Anna H
Me and my husband are long costumers at this location (Romeoville at Weber) and we were always satisfied, usually Paul (manager) takes care of us and always his job was excellent and so professional but today it was Andrew who was absolutely unprofessional and rude. When I came over he not even made an eye contact and whenever I explained what is going on with my car he talked to me like I am an idiot, still looking on the computer. I was here around 10am and first he told me the technician can look on my car at 12:30pm, I left and after 5 min I called back and want to schedule at 12:30pm and first he pretended he did not have any clue what I am talking about and than told me that technician can see my car but I have to wait until 12:30pm, which is fine I understand they can be busy. I came back and again, no eye contact, not even word, except “I need your key.” I do not know what is his deal but for sure he needs costumer service skills. Nobody like to be treated like an idiot, maybe because I am a women and he assumed I have zero knowledge about car but this is not a reason to treats me like idiot. Very disappointed about this experience.
-
March 2024 by Deborah DeBoor
I have used Firestone for over 25 yrs.. Started in Texas and now in Illinois. I'm always treated with respect, have never been billed incorrectly, or felt like I was pushed to buy something. So my trust level is very high. And with a car that has over 172, 000 miles, I want the best.
-
March 2024 by bruce albright
Scheduled my 2019 Subaru for service. I asked to have my original OEM tires put back on my the rims for my car as I had kept them in my garage. They refused, saying they only install brand new tires with labels on them, and they could sell me tires. I work for major tire Mfg and politley declined their offer. I took my car and tires to Belle Tire just next door to Bridgestone, and they had no issues with installing my like new tires. Will not be returning to Bridgestone for service again, as this was my second bad experience with them. The first time, they put a quart less oil in my car, and the engine light came on. I checked the oil, and it was low . I took it back, and they added oil. 2 strikes, and you are out Bridgestone. Be careful out there!
-
March 2024 by Sheri Winiarski
Always pleasant service from employees, especially Pawel!
-
March 2024 by Eric Heiden
Amazing customer service, helped me with a flat and good prices on tires
-
February 2024 by Shealene Sullivan
My daughter took her car to this place, spent a thousand dollars for the repairs. Her check engine light was not on, now it is. They told her to bring it in yesterday 2/21 and neither Paul nor the other guy was at work and now they are telling her it's a check in fee of one hundred dollars which they never mentioned. Her check engine light wasn't on until they touched it and now want her to pay one hundred dollars to check in. I don't trust places or people like this
-
February 2024 by Tommy Spight
Great place for fast and reliable service. Ask for Paul. Paul has always been very helpful and knowledgeable everytime I have had my car serviced. Firestone in Romeoville is the absolute BEST!
-
February 2024 by William Young
Paul and his team at the Romeoville facility are always professional and very good at their job. My family and I have been pleased after each visit to the Romeoville Firestone.Paul goes above and beyond to make things right.Thanks.William Young
-
January 2024 by Thomas Maronta
Great service team
