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February 2024 by Bob Derdzinski
Phenomenal staff! Kj and Matt were awesome to deal with
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November 2023 by LoriJ
Justin Hill the store manager absolutely took advantage and lied to me and my mother. I took my 78 year old mom to TMobile two days after Mothers Day to convert her over from a Flip Phone to a Smart Phone. Justin promised he could add her line to me and my husbands plan for an additional $20 a month and that was a lie. We are paying $35 a month. Furthermore he said, "It's customer Appreciation Day every Tuesday and these things are free". . he gave us hats, bags and 3 trackers. I asked why these things were free and if there was any fee for them, Justin said no and that they always give stuff away on Tuesday. When me and my mom got home we unpacked her stuff and I noticed I only got page 1 of 5 of the invoice, I called the store within an hour of leaving and asked about pages 2 - 5. Justin said its all contract language there's no numbers $$ on it. I TRUSTED him - My Mistake. We than played with the tracking devices, which was unknown to me at the time but that activated them to become additional MONTHLY FEES! I've been calling Justin every month since I got my May 20th bill each and everytime he promises to issue me a credit and tell me to keep the trackers that he will make them free on the bill. Justin delivered one credit in June, so I believed him, than nothing in July, than another credit in August. When credit didn't appear in July, I called Corporate and they told us to return the trackers, but they could not take care of the other issues Justin promised, so than I called Justin and he told us Absolutely Do Not Return the Trackers I will take care of this for you and then we got another credit in August, after August Nothing. He will not return any of my calls and corporate will not help. This is complete FRAUD and the fact that Justin has issued Credits, which shows he acted on taking care of this makes it a case. I'm filing a report with the Better Business Bureau. I've learned that Justin has a habit of doing this to customers and this is why TMOBILE has moved him to the Fox River Grove Store. I wonder how many times he's been moved and if the reason Justin told us not to return the trackers is because he is getting a commission on them. . Shame on TMobile for not intervening and SHAME on Justin Hill. Be Careful.
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September 2023 by natasha simpson
Went to TMobile today. I'm just going to apologize in advance, because I think the two that helped me was the assistant manager, and the new manager. I believe they're names are Kj, and Leah. 10/10 took care of my family, and got me brand new internet while also saving me money in the process. I appreciate them. Don't bother going to the one on normantown, go to this one.
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September 2023 by Gregory Massenburg
The staff here was professional, the new store manager KJ was great!
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August 2023 by Julius Tolbert
I had a good experience at the store with Julian and his team. I’m not very tech savy so I had a lot of questions. Julian was patient with answering my questions while also mentioning other benefits I wasn’t aware of. Thank you guys again!!!
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July 2023 by Karen
The worst location. Sales manager and employee lied about a product just to sell it to you. Luckily we were able to return it but only because we called customer service.
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May 2023 by Matt Wereldsma
I had a great experience at this location. Justin the manager of the store is very knowledgeable and nice. He was a great help when we came to an issue and helped solve the problem. I would recommend going to this location!
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May 2023 by Galeria Furniture & Mattress
Justin is great! Gabe also helped me out alot!Great customer service, I will be back
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April 2023 by Cathy Ales
They were extremely helpful when I had to replace my phone. They walked me through each step and assisted me in setting up my new phone as well. Great customer service!
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January 2023 by Jim Harper
Very helpful! An absolute pleasure to deal with. Would highly recommend to everyone. This is the T-Moble you want to visit. Thanks to Mr. Justin and Miss Bethany, your positive attitudes are much appreciated. If you want any issue resolved efficiently and professionally the T-Moble_Romeoville just off Independence Blvd is the one stop shop.
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November 2022 by Teresa Linaweaver
Tyler was very helpful and took care of all of our questions.
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July 2022 by Konrad B
Justin and Abbie are the pinnacle of what top tier customer service is. After frantically driving around to multiple T-Mobile locations (because no one wanted to answer the phone), I finally called this store and was pleased to hear not only that they had a 13 pro max in stock, but they were willing to help even with 15 minutes left before the store closed. Both representatives were kind and helpful, and they have earned any future business from me even if it's farther out than my local store. Thanks again for helping me out in a pinch, and I hope others will be more inclined to shop in store here as these two are the best. ?
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July 2022 by Cody English
I came in for a upgrade, and the got the best experience! Justin answered all of my questions. He was very patient and helped me figure out what was best for me. I’m definitely coming to this store again! Above and beyond! He really earned those 5 stars!
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March 2022 by Mark Strand
Justin and Abby We're a very good dynamic duo. Both of them deserve raises erases and higher ranking positions. They help me with everything that I needed, even though they couldn't figure out the problem, they did everything in their power to help me, and that's all I would ever ask for.
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February 2022 by Kathy Kanak
Very pleasant experience with Zak our phone expert. He was very knowledgeable, friendly and helpful. Thank you Zak. You made switching services a breeze.