-
September 2023 by Brianne M.
TERRIBLE EXPERIENCE. I tried ArtPix 3D instead of the normal website I order from because their website is just as popular and there would have been a fast turn around because I could pick up in 2 days. The lady did the draft and showed me how it would look with the name I CORRECTLY spelt for her on the computer. I said the picture and work was good. I picked up my crystal just to realize when I got home that they spelt the name wrong and added two extra letters that were not in the computer draft I seen! I returned to the kiosk to explain it was wrong and they wanted me to BUY another crystal for $100 and would fix the work for "free". Why should I have to pay for their mistake and pay them money to probably make the same mistake? Terrible experience, waste of time and money, and would definitely never recommend to anyone I know, I will be sticking to the 3D crystal website I've used in the past and NEVER give ARTPIX my business again.
-
December 2022 by Rodney S.
I am still waiting on my design from ArtPix first I was told Saturday 12/24, then I was told Tuesday 12/27 now I'm being told Thursday 12/29. All I want at this point of my full refund. This company is terrible. Unprofessional I would not recommend it to anyone. All they want is to take folks money. I have no idea when my package will get here and I don't think they know either.
-
June 2022 by robhardy21
I was skeptical about ordering from Instagram but I did with the promise that the gift would arrive by the day after Mother’s Day. Well it arrived 6 days later. I wasn’t very happy about that, but the product they delivered was very nice and exceeded my expectations. The website chooses defaults that end up costing you more money for a preview of your 3D rendering, which I didn’t want but was in a hurry to order. Overall the product is awesome but the ordering system and communication from the company left me with mixed feelings.
-
May 2022 by Khaleel W.
Be careful, they blatantly lie about their shipping times. And will not apologize for being misleading. Customer Service was very short and told me that what I got for choosing free shipping. Even though that option guaranteed it would arrive before mother's day. Take your business elsewhere.
-
January 2022 by Chad R.
I ordered a small heart keychain with a 3d image of my kids as a gift. It turned out absolutely awesome! I'm sure we'll do another 3D item for the family or for my kids. Maybe hang it on a backpack or somewhere else as it's kind of bulky for us who carry light. ** great customer service **I chatted online with them before the order and called them when Fedex had issues with the package. They know how to treat a customer. They remain calm, respectful, and can quickly resolve issues. That's my impression. I didn't have an issue with the item but I trust they would take care of me.Tip: make the picture big in the keychain as it shows up better imo. Or better yet... ask them for tips
-
December 2021 by Tim S.
I ordered a portrait of relative's dog who recently passed away and was a much loved member of the family. This was supposed to be a Christmas gift. The ArtPix 3-D website clearly said Christmas delivery guaranteed. Well, Christmas is here and no delivery. I called the company and talked to Ricky. He was absolutely no help. He can't explain why the website said Christmas delivery guaranteed. He can't explain why my package is not being delivered by Christmas. He can't cancel the shipment. He can't really do anything. This is not how one operates a business. It is not acceptable. If they couldn't get it to me by Christmas, they should not have said Christmas delivery is guaranteed!
-
December 2021 by Gaspar R.
Wow I'm impressed by the quality of the product, it's a great 3d pic of a pet. I just got it which was quickly made and delivered before promised. I recommend this company And I will definitely be making future purchases.
-
July 2021 by Stephanie R.
This keepsake is way more beautiful than I expected. It will be cherished. Came on a beautiful case. The company was excellent to work with. Arrived in a timely manner.
-
May 2021 by Amy S.
The heart shape crystal itself looks nice, no damage during shipment, but I'm quite disappointed on the lousy job they did on converting 2d image to 3d which made my cat face looks asymmetric and unnatural in 3d engraving. I tried to learn if they didn't do good job by accident because I was so impressed by their detailed works on their advertisement.The customer service did respond on timely fashion though,they actually didn't willing to admit the problem, they replied"there's no visible production error". I don't think their standard is as high as what they advertised. About return, there's a 10% nonrefundable fee for the 2D to 3D conversion, and another 10% fee for engraving the crystal. not mention return shipping cost, I doubt many people would bother to return
-
April 2021 by RMendelson M.
Absolutely Stunning!!This is the second time I order their Art.Luv Luv Luv them!!!!
-
March 2021 by SEEKER OF JESUS CHRIST
I ordered a graduation gift for my daughter and her and I ABSOLUTELY love love this 3D crystal! Although I’m near the location, it still came quick! I think the associate name was Chris, whom was very helpful and patient with me GREAT customer service. I also referred this company to others already. Thanks Artpix 3D
-
March 2021 by Doug Nagle
This company is Awesome!!! I purchased 3 Crystals and they are amazing and the quality and customer service is exceptional. I strongly recommend their products and will be back. If I could give them 10 stars I would.Great experience!!!Doug
-
March 2021 by Kimberly Lenth
I took a risk ordering from a place I’d never heard of. I’d recently lost my cat and was struggling with the loss. I wanted a way to remember her that was more than just a paw print. I decided to give this place a try and I’m so glad I took the risk. The image of her is crystal clear and because it’s 3D it looks so real. I feel as if she’s with me all the time now. Thank you ArtPix 3D for the beautiful keepsake!
-
March 2021 by Shawn Garland
Order was delivered quickly and when I opened it I cried. Was more than I hoped for! Absolutely beautiful and brought to life me beloved horse that had passed! I’m definitely getting more!!!
-
March 2021 by Kelly Snyder
Absolutely thrilled!!!! To see my mother in 3D again is something I never thought possible. She passed away November 2019 at 92 years old. This beautiful art is stunning and comforting!!! Love it!!!