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January 2024 by Jake T.
This is my favorite place and been to it many times in my state and love checking it out in different locations! I was in illinois all this week and went to different location in the illinois area. We went to a bigger mall in the state,I went and it real small but many fun stuff, service no one greeted and just stared at us when walking in but other than that when we asked questions they helped!! Other than that huge mall was very nice and big. I was getting loss many times! I would visit again! My daughter went to the fashion outlet with my friend's daughter and said she went to that it sugar were it was more stuff. I went friday early around 12pm. Service was alright, I was greeted by this young lady. I walked around with my group then left to get food and came back around 2:20-3:20pm and seen it was packed. Not greeted, and didn't see the other one who greeted me before.This bigger lady was behind the register on her phone and didn't care to look up. When someone went to her to ask were things where she just pointed and gave attitude. She was behind the area to pay most of time on her phone. She was real rude to customer and yelled at these kids and the parents even noticed. kids weren't doing anything but looking at the pillows. Gave two stars because of that other worker and how she was helping others and was not on telephone. But other than that the mall itself was very very beautiful and designer.
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July 2023 by Christina Pham
It's Sugar is a really fun and unique candy store. I really wish I was able to purchase something here. I'm rating It'Sugar a 1-star because the service was so poor I was not able to enjoy the store or even purchase an item.My son and I walked into this establishment exploring all the different options. We walked around for about 10-15 minutes and noticed that there was no one in the store - NO ONE AT ALL. Someone eventually comes out of the backroom on her phone, walks right past us, does not greet us, and walks out of the store. I was slightly confused thinking she'd be right back. My son and I eventually pick out a few goodies, walk up to the register, and wait. And wait. And wait some more.Eventually, we end up putting our things back, and leave. Once we walk out, we see the store associate talking to a vendor right outside of the store. We were extremely disappointed. My son wanted to come back but that was just the poorest customer service I've ever had.We were in this store for over 30 minutes, not acknowledged once, and even after standing at the register waiting to be checked out was not enough of a sign to assist a paying customer.
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June 2023 by Christina P.
It's Sugar is a really fun and unique candy store. I really wish I was able to purchase something here. I'm rating It'Sugar a 1-star because the service was so poor I was not able to enjoy the store or even purchase an item.My son and I walked into this establishment exploring all the different options. We walked around for about 10-15 minutes and noticed that there was no one in the store - NO ONE AT ALL. Someone eventually comes out of the backroom on her phone, walks right past us, does not greet us, and walks out of the store. I was slightly confused thinking she'd be right back. My son and I eventually pick out a few goodies, walk up to the register, and wait. And wait. And wait some more.Eventually, we end up putting our things back, and leave. Once we walk out, we see the store associate talking to a vendor right outside of the store. We were extremely disappointed. My son wanted to come back but that was just the poorest customer service I've ever had.
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January 2023 by angelica burgos
A lot of good choices when it come to candy.. new and old kinds. Employees never greeted or asked if assistance was needed. They stayed in a circle chating with one another. Would of rated higher if employees were more attentive to customers.
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January 2023 by C Pittman
This place is great for iconic candy, classic candy and fun candy items. Loved this place! A must visit!
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January 2023 by Mercedes Duque
recreational and entertainment
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January 2023 by Maronda H.
Move over Willie Wonka there is a new candy land in town. Located on the first level in the Rosemont Fashion Outlet mall. You won't miss the colorful outside sign and the window display of candy. This place specializes in so many different candy, apparel, accessories and novelty gift items. I walked inside and felt like I was lost inside of a candy world. There is so many unique items throughout the store. I got lost in the colorful wall art and display of many different items. A must place to come and visit. I would of gave it a top rate of 5 stars but the employees never greeted me. The two young ladies at the front never looked at me and kept on talking amongst themselves. The customer service could need some improvement.
