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January 2024 by Roxanne P
Awesome sale prices......very helpful,helped us locate a different size for my daughter,even though it was on clearance. Love the quality and love the helpful employeesThank you J.Crew Factory
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December 2023 by Nik P
Jacqueline styled me the last 3 or 4 times now. She's great to her customers and I can tell the employees work hard for her.
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December 2023 by Georgiana Marcarian-matei
I had a great experience today like always. Chris help me today and it was patient and very helpful. Happy Holidays!
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October 2023 by Josh Fostik
I just visited this store and had a terrible experience. I went in for a couple of items and when I could not find them, I asked the store manager Jacqueline for help. She was very rude, disrespectful, and very unhelpful. The way she treated her employees was also very unprofessional and disrespectful. Please don’t shop at this j crew, you will be greeted with terrible service from a store manager that has no clue how to treat others with respect. I have never had a more terrible experience shopping and will never be returning to this location again.
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July 2023 by Anita S.
my son & I - not white, visited your new store in Schaumburg , IL. Were waiting in checkout line, crew members saw us but ignored, until a white woman also joined the line. As soon as that happened, they opened up another register. My son didn't want anything anymore because he was disgusted by this blatant racism! We will never visit to J Crew ever again!
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February 2023 by Neena O
Not a store I shop at anymore but came in and ended up finding a sweater and necklace for literally $30 total with the extra percentage off. Not too shabby.
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January 2023 by Ted Tang
just had to do gift return for gift card
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September 2022 by Iza Lenard
When I walked in store I was interested in buying a very cute, but simple outfit. Joanna walked up to me and suggested a few outfits for me. I was amazed by her style. She was dressed very elegantly so I knew that she would pick an outfit just for me. She spoke polish which was a plus for me because it was an easier way for me to communicate with her. The outfit she picked out for me was remarkable and people were amazed. I got so many compliments on it, that when people asked me where I got it, I told them to ask for Joanna at J Crew Factory. She was wonderful and a great help and I recommend her to anyone ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️.
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April 2022 by Rakeb Quraishi
Me and my friends were at the store last evening when the shooting broke out in the mall. I truly feel the J. Crew worker Alana (I hope I got her name right) should be awarded with honors for the way she handled the situation so calmly and effectively by putting her customers safety first by rushing all of us in the back room. Handled the entire situation like a champ, made sure everyone was comfortable, even offered snacks and color pens and paper to the children to keep them calm, gave us realtime updates of the situation as and when she received any information. She took responsibility till the end until we were all escorted safely by the Chicago Police (who we thank for their service.) J. Crew if you're reading this please give this woman a massive raise, she truly deserves it.
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March 2022 by Maria Koziol
LOVE, J.Crew Factory, their clothes are not only beautiful but the quality is excellent. Great sales online, I have to say the stores have a very limited amount of clothes on the sale rack but the employees are always super helpful and ready to put the order in the store for you with free shipping if they don't have what you're looking for. One of my favorite places to shop for my family.
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March 2022 by S S
They had a good selection, with most items at 40% off. I like that they write your name on the dressing-room door. Checkout was easy and friendly.
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January 2022 by Claudia M.
JCrew outlet is in a very high end mall. I just had to return something. This was the closest store to me. There is plenty of free parking if you are thinking of visiting. I was in and out with my return in less than 5 minutes. I hope to come back soon and do some shopping.
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November 2021 by Michael K
Great place for good looking up yo date fashion at fair prices. They have everything from men's to kids all good quality items. I never leave without buying. I will be back for every season
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November 2021 by Jonid Imeri
This is not a outlet store, prices are high!
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October 2021 by Mike Johnson
Not much inventory this time.
