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March 2024 by ray figueroa
Will add fees and random charges to your auto loan to up the overall amount owed and will change the apr without your knowledge
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December 2022 by Kyle K.
On December 14, 2022, I was very excited to be paying my car note off early, then was extremely disappointed and let down with the service. The manager I spoke with Andrea employee# M48. Was extremely rude and offensive. I cannot believe that a person like that works in customer service, let a little long is a manager. Andrea employee#M48 had a horrible attitude.I really couldn't believe it. I Spoke with two other Nationwide agents Jason and I believe Suzy. They were extremely helpful and informative, but this Andre#M48 was so disrespectful. I will never work with nationwide again. I strongly discourage anyone from doing the same. I wish that there was something I could in regards to Andrea Employee #M48. I was only a costumer. Well not anymore. I am dropping my nationwide insurance and will never again get another loan again through Nationwide. Their motto is a joke "Nationwide is on your side" yeah right
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November 2022 by Ricardo Ocampo
This is the worst Loan company ever. They will rip you off at every turn. You will be in debt forever and they will purposely falsely report to the credit Bureaus.
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November 2022 by Takeshia O
They authorize payment without permission and does not want to return money. ****** authorized payments from my checking account without my permission and nobody is doing anything about it.
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July 2022 by Kendra Denton
I PAID my car off a few months ago and still haven’t received my title! The lie they told me, was they had the wrong address! Send me my title please and thank you! You all got my money I need the title
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June 2022 by christopher Loebbaka
Talk about a company that banks off car loans.and rip American people off.. there people harassment is insane... been in hospital 4 months. Call 2 orn3 times daily. Fill up main box and miss important calls from doctors. 9 more months left and will never use them again.
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May 2022 by Anthony Palomar
Absolutely terrible people to work with, Vince is a scumbag who signs every message and refuses to speak to you. Tasha is the worst representative that I've spoke to Raphael is garbage and hangs up on people.
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March 2021 by Bre Karper
Was on hold for over 45 minutes, no answer. Horrible experience
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February 2021 by Isabel Olague
Ester Balzarin is great helped every step of the way also very friendly and professional.
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January 2021 by Db Mynam
Unprofessional and disrespectful people. They need a negative 5 star
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October 2020 by N
High interest loan for blemished credit (over 25%), you have to do what you have to do in that situation to keep on the road. No grace period for late payments. Company will blow up your phone non-stop, every day until they get a payment, even when you make a payment arrangement. Numerous reps will call daily from varying numbers.My situation, I never missed a payment since the initial loan 3 years ago. 2020, I started getting behind due to obvious reasons many of us faced this year. They had no sympathy, even if you were sick or off work due to the pandemic, but they are a business who demands their money you initially borrowed. Anyway trying to get caught up isn't easy, accruing $25 late fees that seem to be piling up week after week as with ruining my perfect payment history in my credit report. Their customer service rep, RAFAEL, is the absolute most rudest, condescending, unprofessional, patronizing, inconsiderate, conniving, sarcastic, disrespectful, threatening employee I have came across and I will never deal with again. I can not even fathom a company would continue to employ such a demeaning person to represent their business, as I have read another review of a customer mentioning his name, possibly on the BBB site, as I will be filing a complaint there. He would not listen to me, kept interrupting and talking over me louder and louder. He would not work out a payment date, would not tell me what an acceptable payment would temporarily be, kept asking me what "what's to not understand" when I asked him a question that I didn't understand, therefore insinuating that I'm stupid without directly calling me stupid. He threatened to take my car the next day asking if I lived and worked in the same place, continued to belittle me in conversation where I kept telling him I wanted to make a payment but couldn't make the entire past due amount, but he insisted I had to, then said he was going to note it in his computer that I wouldn't make a payment (therefore calling me a liar), as I called TO make a payment. He just had no intention to cooperate or allow me to make any acceptable payment unless it was the entire past due amount. He was being belligerent and then also said he was taking my car the next day and hung up on me. I called again to speak to a different representative, who was actually pleasant and cooperative. He answered the questions I had asked RAFAEL, but politely and professionally. He told me exactly an acceptable payment and what I also needed to get caught up, his name was ANDY. He also apologized for RAFAEL's behavior and unprofessionalism as he mentioned he reviewed the recording of our conversation and said I didn't deserve to be disrespected nor treated in that manner, as he was embarrassed of his co-worker's attitude and disgrace. I then paid Andy over the phone what was an agreeably acceptable payment, by "virtual" check, reading my routing number, checking account number and check number. Everything was good. Then... Of course everyday starting the next day after payment, the numerous calls daily began again. And today, WITHOUT my authorization, WITHOUT my permission, neither verbal not written, not at any time, not past or present, have I given authorization for an automatic payment. Nationwide processed a transaction automatically, took money out of my account I didn't have, and overdraft my checking account in the hundreds plus insufficient funds fees. I did not authorize that transaction nor did I have knowledge of it, therefore, they STOLE money out of my account by storing and using my routing and checking number from the previous one-time check payment. I have never given them permission to so, not signed a paper document, not signed a digital document, did not authorize it verbally on the phone. They STOLE this money and I'm ready for them to repo my auto as I do not want to continue to deal with thieves. I will get my money back through my bank and will file a report with the police department and they can come
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October 2020 by Hau Pal
Anyone had to deal with them not coming to get there car back due to payment problems? I've had this car over 10yrs and they still wont get it. They did a write off with tax and said I owe over 20k with intrest charges and still want me to pay them the 20k
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October 2020 by Kim Sam
A SCAM!!! DO NOT get any type of loan from this place. This place is a scam!!
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October 2020 by AVandros Gulata
Poor customer service and rude staff hanging on the phone without asking questions
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September 2020 by Lori W
Purchased a vehicle the beginning of August 2020. 1st payment due in September. I sent in my payment (a check), along with signing up for automatic payment plan. Check was submitted with no problem and 1st payment was made on time. I get a letter from the manager acknowledging my enrollment in the Nationwide's automatic payment plan and that my 1st deduction will be taken on 10/19/20. Well guess what happened? They submitted the 1st payment on 9/21/20 resulting in overdrawing my bank account. NOT COOL. They were NOT authorized to do this. I have 2 other automatic payments that need to come out and will now be returned resulting in numerous overdraft charges and a returned check fee. I called yesterday afternoon and the guy I talked with was very condescending, which does NOT help the situation. I then had to leave a message for the manager who sent me the paperwork. This morning because I had not heard from her, I called her... again, had to leave a message. I called the main number and spoke with another rep. Again, very condescending - I wound up hanging up on her. Called the manager again and had to leave, yet, ANOTHER message. She finally called me back, gave me instructions on what I NEED TO DO and then send to her my account info along with the numerous charges and they will pay all fees. I asked her what she is going to do to make this right? I feel my ANGER, inconvenience and time spent just trying to connect with someone is worth something and they BETTER compensate me properly. They didn't even offer to reverse the unauthorized payment that was submitted that caused this!! I WILL be contacting the IDFPR (Illinois Department of Financial and Professional Regulation) to report this. My signed authorization clearly states what day this was to start and they took payment nearly 1 month early !
