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December 2023 by Nathan Ross
Very friendly customer service and knowledgeable staff. I didn't catch the name of the manager who helped me this afternoon but he was very helpful!
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November 2023 by alison john
Horrible customer service. Pathetic attitudes. Seems like they purposely do it , so they don't have to deal with customers and make hourly pay doing nothing. Don't waste your time here , go to Grayslake location instead.
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May 2023 by Rj
Called looking for a part and was out directly on hold. No greeting or anything. Very unprofessional and informed corporate. TERRIBLE JOB, ZERO STARS
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May 2023 by Hector G
Came here a few weeks ago. Looking for low beam headlights. One of the workers there attended us right away as we walked in. And got us the product we needed. I wish I could remember his name, I'm sorry, but he was a great help. Really nice. Whoever paying these workers must give them a raise or something. Idk about the other negative reviews. They must be on their period or something. ??????
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May 2023 by Nana Osei
4/27/23 - Arrived at the store 10 minutes before close to pickup my package that I needed urgently. The person working there decided to lock the doors early. He saw me but refused to open the door . Had me standing out in the cold for over 20 minutes. Had no choice than to re-buy the item that I urgently needed hence had ordered, from another store that evening.
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April 2023 by Jeff M.
I needed parts for a repair on my camper. The sales associate was very helpful and explained the parts I needed. I am also excited that advanced sells Diehard batteries. I have bought two Diehard batteries for my truck, and they work like a champ
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December 2022 by AH
Bought good quality wipers for my Subaru and the store member put wipers on for me which is awesome and I would return to this friendly location.
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December 2022 by Arian
Bought good quality wipers for my Subaru and the store member put wipers on for me which is awesome and I would return to this friendly location.
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November 2022 by David Sangster
This latest visit was for a new battery. The service was good, and the person I worked with was a nice guy. He installed my battery in the parking lot, at no charge. I feel that I got a better battery than I anticipated. I have had other good experiences, at this lokation.
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October 2022 by Gabrielle Miller
I went into the store and needed help finding a certain fluid for my car. Walked in... went straight to the desk to the male staff worker and waited because he was speaking (on his cell phone). He looked at me and didnt say one word and kept talking on the phone. HE WAS THE ONLY ONE WORKING- talking to insurance about his car accident!! He knew i was standing there waiting for help and didnt say one word to me. Another gentlemen was there on a computer- he said he couldnt help because he was a driver. He went to see if anyone else was there to help but there wasnt. So the guy working there was well aware i needed assistance and continued to talk on the phone to his insurance guy rather than do his freaking job and help a customer in the store. What a JOKE. Will never go back to this location.When you are on the job getting paid then do your job. Don't talk on you CELL phone about a personal matter and ignore customers.
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September 2022 by T. Marie Kelley
September 2nd I ordered a window regulator. Promised delivery date would be Wednesday sept 7. So I called today September 2. The man I talked to went and looked, said it was there and I could pick up in morning. Great right? Well about an hour later I get a call from advanced saying bc of the holiday the shipment was delayed. Typically understandable, right! So I ask, why did I have someone tell me about an hour ago when I called that is was there? The guy even confirmed part numbers from the shipped regulator to my order request. The man says, ‘honestly ma’am, me and my partner here have no clue who you talked to an hour ago, we were the only ones here’. Like are you flipping kidding me sir? What tf is going on at advanced auto parts and why 2 different stories from the same shift of employees. Never again will I go here, and hoping to find another on somewhere else so I can return the one back to advanced.
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July 2022 by Willie Davis
Mr. James was very helpful, replacing my car battery, he was able to answer all my questions regarding replacement car battery.
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June 2022 by Kaykos Delivery
James the “KID” has always helped me!! The best service every time!! I’ve been here repeatedly because of the knowledge and service. No better spot period.
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June 2022 by Teejay Hansen
Jim up front, helped me choose the right set up for my inverter. Very professional and helpful.
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June 2022 by Zachery Evans
Horrible staff , very rude matter of fact don’t even come to this whole in the wall only good car store in round lake where they treat you with respect is Oreilys .