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February 2024 by Mel Marie
Amazing service!! Staff is always so friendly and kind, just did my second oil change with them and everything went very smoothly. Ruben was a very kind and called with recommendations of other things my car needed (this was a courtesy check, free of charge) overall 10/10 experience
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February 2024 by Anthony F.
Typically I have good experiences here at the Firestone in Round Lake Beach and they do great work on my car but my auto tech this time Patric was bitter, unapproachable and very unfriendly. Not sure if he was having a bad day but if you're looking for someone to be annoyed by your business he's your guy.
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January 2024 by Dave Rudo
Rubin was great at getting my car in the schedule last minute in the same day to repair my tire.
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January 2024 by Charles Rapin
I recently had my low tire inflation sensor illuminated. This was the first day of the really cold snap so I needed to get this attended to right away. The very nice man Ruben helped me, got my car looked at, and didn't even charge me! Great service, great folks: highly recommended.
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January 2024 by Ryan Hebert
Had an appointment at noon for a wait in Inspection. Picking the car up at 8pm. No calls all day I had to come to the shop. They had closed and locked the doors by 7:45 even though the hours say open till 8pm. Asked for same day service. They estimated about an hour and half for the job so I got a ride home and left it. Didn't know leaving it would cause the job to take almost 7 hours for just a complete inspection. I'm highly unsatisfied, won't be coming back or recommending anyone to come here. I will be recommending they stay far away.
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January 2024 by Krystle ugarte
Ruben always take good care of me thank you!!
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January 2024 by John Byrne
I trust the people at my local firestone. They provide great service at a fair price.
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November 2023 by Cruz Hernandez (Executive Chef, CEC)
⚠️ WARNING ⚠️Deceitful Prices and they will try to get you or stiff you in the best convenience scenario.I have a lifetime Warranty in my alignment, after checking out, they charge me the listed price, they couldn't find me in their system.After an intense search, NOPE they can not see me in their system. They want me to pay, I said NO!.Luckily my wife is very good filing all records.And surprise, I got the paperwork and the certificate of life time warranty. They play around with the computer key board and mouse. Absolutely unsuccessful price gouging me!!!
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November 2023 by Debbie Darling
Thank you Dan for all your help and really looking out for me and my family. He has never over-estimated, pushed for additional services or tried to "rob" us. Not sure of others who work here but Dan is the real deal. (and yes the phone ring like crazy and they are always busy when I am waiting for service)
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October 2023 by Christine L
Very professional and knowledgeable. They took the time to show me different tires for my Jeep without rushing me on a decision.Thanks guys
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October 2023 by Matthew Morin
My wife ordered Firestone Weathergrips for her car. They installed Bridgestone Weatherpeaks. "Well, I don't know how that happened" was their only response. She told them she wasn't paying until they either put the correct tires on her car, or only charged her for the Firestones. They charged her for the Firestone price, about $100 less. Judging by the other reviews here, it is clear this facility tries to take advantage of women. While they rectified the situation, verify your receipt and that they installed the correct tires before paying.
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September 2023 by Christine Lewanski
Very professional and knowledgeable. They took the time to show me different tires for my Jeep without rushing me on a decision.Thanks guys
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September 2023 by Noah Sager
Quality service and professional staff. Needed 4 new tires and an alignment, and was in a bit of a rush/panic. They explained everything to me clearly and got me fixed up quickly. Shout-out to Dan the service manager for being an exceptional dude.
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September 2023 by Tom Lusinski
I’ve spent A LOT of money at Firestone over the years for my car and my wife’s car. NEVER AGAIN!!! I got stranded 2 weeks ago, my alternator went out. Got it towed to Firestone in Round Lake Beach. They changed my alternator, battery (which was only 18 months old, but they insisted it needed to be changed), and said they had to re-charge my A/C because that is part of the process of changing out the alternator, My total bill came out to $1400 (which I thought was steep, but I chose to take the car there, so that’s on me). So, a couple days later, my dashboard started going haywire again, battery light on and some other lights, just like when I got stranded in the first place, so I immediately drove back to Firestone, and advised that I believe I got a bad alternator put in a few days earlier. I left the car there and the next day I was told there was nothing wrong with the car, which I found extremely bizarre. I started driving to work the next morning and low and behold, the lights came back on my dashboard yet again. Mind you I drive 36 miles each way to work every day, 72 miles round trip, so I need my vehicle fixed properly when I spent $1400! So, I had my local mechanic in Mundelein look at the vehicle, and sure enough, BAD ALTERNATOR! I paid them to fix it CORRECTLY, and I asked if they needed to charge the A/C when doing so, and sure enough, got ripped off for $300 on that by Firestone (they charged me 1 hour labor + Freon), it did NOT need to be recharged when the alternator was replaced, what a joke!!! I’ve given Firestone the benefit of the doubt many times, when others have warned me, so shame on me indeed!!! $1400 down the toilet. I have contacted corporate and I’m waiting for them to get back to me. I’m not paying the bill on my Firestone Card, and I’m closing it out. One final note, one of my tires needed a new valve stem installed as well, as the tire pressure would not read out for that tire, so Firestone charged me like $129 to change it, and take a wild guess, less than 2 weeks later, it won’t read out again. Took it to a place in Libertyville today to get fixed properly, took less than 10 minutes. UNBELIEVABLE. RIDICULOUS. Do not bring your car here!!!!!!!!!!!
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September 2023 by Shelly
I brought my vehicle here for an alignment and I bought brand new tires and wheels for them to balance, mount and install. The first day, they told me it would be ready by EOD. So 10 minutes before they close , right before coming on my way to pick up my vehicle they call me saying that they wont be able to finish it that day because they need to order tire beads since my tires were too large. Why couldn’t they have told me this earlier in the day, as soon as they knew? Not sureNext morning, I called and make sure they are aware I have the wheels in the back seat of my truck, and confirm everything is good to go for pickup later that day. They say yes. Then again EOD I go to pick it up and see that they put the new tires on my old wheels, not the new wheels in the back seat. They did end up apologizing and giving me a discount for this and they say they would have it fixed before they close. But all night they never called me to let me know if it was ready or not.Next morning I call them and ask whats going on. They say, “oh your truck’s been ready.” Okay, well you never called me to let me know? I go pick it up, and on my first highway trip the truck starts vibrating 60+ mph and turning itself to the right side.Today I’d taken it to a professional alignment shop. They say this vehicle should have never left the shop like this, all they did for the wheel alignment was adjust the toe of the tires (called a “toe and go” and left the rest of the job cause they were most likley lazy) Canter and Camber were way off, and would have caused premature wear on my tires if I kept driving it how it was. All they did was pack the tires with a bunch of beads which caused dangerous shaking, and they charged me for something they was not even completed (wheel alignment).Only thing at this point that would satisfy this experience is to refund me. Litterally paid for something that wasnt even completed.
