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February 2024 by Averyeggyboi
This place goes hard
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February 2024 by Steven J.
Lost my business. A warning to all who plan to have equipment serviced here. Dropped off my EGO snowblower for repairs. Was told I would be called to approve repairs before work was done. Next call was to let me know repairs were complete and I owed $375. I told them I did not approve the repairs... after doing circles with them on why this wasn't my issue, they finally agreed to return the snowblower to its original condition. They called to let me know it's was ready to pickup, came in and was shown my snowblower with cables hanging out of it. I asked that it at least be put back together and again told somehow this was my fault and that it should not matter if it was not put together as it was already broken... sorry, but what? Asked to talk to the manager and that discussion illustrated what is wrong with this store. Greeted with a frustrated "what's up" and all down hill from there. Excuses and frankly lies from that point. Man, I hate leaving these types of reviews but as I left completely frustrated I thought I would at least warn others, last time I ever step foot in this store... customer beware. I have to commend Rich and the Exec leadership team at this Ace as their response to this review has been nothing short of incredible! I received and outreach within 45 minutes of this post and an honest and urgent focus on understanding the issues that occurred and desire to make them right! My sincere gratitude to Rich and the team for your support here, it has made a major difference and regained my trust in your business, thank you!
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January 2024 by harleyrid3r171
This store has lost all my business and future sales. Very un-professonial and lack coustomer service very much. Came in looking to get a key cut. I had my own specific key that I provided to be cut on, lady at the desk might have been Sharron not to sure, was very un pleasant and basically gave the attitude of I don't care about you're needs as a coustomer. Plus the prices are all jacked up 3x more than other hardware sites in the area. Better off going to a competitor if you want assistance and coustomer service. Won't return .
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January 2024 by Pack Daddy G
I went and purchased the space heater. I love it.
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January 2024 by Jason G
Drove from Mchenry Ace to Ace in Round Lake to purchase an Ego SNT2112 since I saw that your store had one in stock. It was closer to closing time on Monday the 8th of January and the store was not too busy. I was walking around the snowblowers for about 10 minutes looking around to see if there were any employees who would be able to help me out with my purchase. The cashier was busy so I didn't want to bother them but I then saw Sharon who was walking a customer to the cashier so I thought on her way back she would stop and ask me if I needed help. To my surprise she walked right past me and made no eye contact at all. She walked all the way back to some desk area at one end of the store. I walked all the way down there after her to get some help with my purchase and as I came up to the desk I said "hello there" which is a greeting showing common courtesy. Sharon proceeded to ask me "who are you?" which really took me by surprise especially with the tone she used. At this point I thought to myself this is not going to go well. I told Sharon that it is customary to respond to a hello with another hello and that the way she responded was very rude. Sharon's customer service skills are non existent and I hope no other employees treat customers the way Sharon did. My entire experience that day from when I walked in and Sharon didn't offer to help even after she saw me by the snowblowers to our exchange by her desk area will keep me away from your store as a customer. I went the next day to Lowes to purchase the same Ego power SNT2112 snowblower and their customer service from multiple team members was amazing.
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January 2024 by Emily Coburn
Always a super friendly and knowlageable staff.
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January 2024 by Blake Wadkins
Old lady at the back service desk (HORRIBLE)Needs to learn just plain customer service and get a ATTITUDE CHECK!
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January 2024 by Kim DeLong
Like this place most of the employees are friendly and helpful. Prices can sometimes be a little steep but Ace always seems to have parts that other places do not have.
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December 2023 by Roy McClellan
A large well stocked store. Good prices & Senior discount on Thursday.
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December 2023 by cleangene17
I like Ace in general and this one, the largest , one in America, in particular. They fixed my blower for $40,00 which was pretty good. I've gone to Ace Hardware when every other place didn't have what I was looking for.
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November 2023 by Drew McPartlin
Fantastic experience with Manager Darius and his team. They made a snowblower trade in seamless and easy on the spot. Great service for the new one too. Cannot recommend highly enough!
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October 2023 by Eric Benz
Ace has so much selection that I haven't needed to go anywhere else in years. The staff is knowledgeable and knows how to help even when I'm not sure how to get the job done. Ace is definitely THE place!
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October 2023 by Mark Fisher
I enjoy going to an old fashion hardware store. The people who work there are extremely helpful. They answered all my questions. The workers were all masked. The store is meet and clean. The checkout lanes have social distancing marks on the floor.
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October 2023 by Rj
Way over priced. They charge you 4x more than the competition. Plus they LIE to you about the price of propane. That's why I never shop here and and don't plan on it. STAY AWAY!!!
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September 2023 by Mary Zaar
Ace is the only store that stocks 12" x 12" filters for my AC. Very happy U can always find them there
