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February 2023 by Doesn’t Matter
Needed a truck on a Saturday so I went in on Friday because Budget rental website said they had the truck. Stood inside for about 10-15 minutes while guys worked on cars in the garage. Nobody even came into the office so I left. This should have been my sign but I looked past that and went ahead and reserved the truck anyway online. It says they’re open at 9am and my reservation was for 10am and when I get there no one is there. Only need the truck for a few hours for a specified pickup time for appliances and they blew it. Won’t ever use Budget nor will I ever be taking a vehicle here for any repairs.
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September 2022 by Sarah W.
DO NOT RENT FROM HERE! I would give no stars if I could. I scheduled to rent a truck from this location 3 days in advance for a 9 am pick up. I got there at 850, the place was locked up, sat there until 905 and no one was still there. I called the business, no answer. I called the National Budget hotline and received the run -a-round, telling me the owner must be running late. The hotline said someone will contact me within 2 hours to try and get me a truck. Screwed up my whole moving plan. Terrible company, poor customer service. I have called several times and the office is still not open for me to get my truck 35 minutes after posted opening time.
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June 2022 by Cameron Doan
Do not go here. We booked a reservation for 8am and they never showed. Terrible business. Go with Uhaul
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March 2022 by Arielle Venetia
Another rental facility sent me here and they did not have vars, only trucks... the reason for my high 5 is because the way the gentleman handled the situation, he was kind and VERY informative. He went as far as calling a few places for me! He was so so kind! Thank you ?
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February 2022 by Sarah Webb
DO NOT RENT FROM HERE! I would give no stars if I could. I scheduled to rent a truck from this location 3 days in advance for a 9 am pick up. I got there at 850, the place was locked up, sat there until 905 and no one was still there. I called the business, no answer. I called the National Budget hotline and received the run -a-round, telling me the owner must be running late. The hotline said someone will contact me within 2 hours to try and get me a truck. Screwed up my whole moving plan. Terrible company, poor customer service. I have called several times and the office is still not open for me to get my truck 35 minutes after posted opening time.
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July 2021 by Julie Graham
they can't even make a reservation places horrible waste of time. no wonder why they're called budget
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July 2021 by Faed Abdallah
Good service ? ? ?
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November 2019 by l hughes
As with another poster, we received a voice mail barely 24 hours in advance saying they wouldn't have a truck for us and cancelling the reservation. It was HUGELY inconvenient. Don't use.
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September 2019 by Nikki P.
Never use this company!! I placed a reservation online two weeks ago almost and they just called me today saying they didn't have a truck and wouldn't help me find another one. Said I was just out of luck...we are moving in TWO days. Paul was super rude as well and told me "it's not my problem, I'm just a dealer". Called corporate and Mike in customer service was very nice and had a manager call me back. Called back within five minutes and this guy was also really rude and said any reservation you make isn't guaranteed and didn't see anything else available in my area. I'm wondering if he even looked since he called me back so fast. I called Uhaul and they were GREAT and cheaper and had something available right away, no problems. Forget these guys and go to Uhaul. I honestly don't know how budget truck rental is still in business. HORRIBLE
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July 2019 by Erin Koller
Reserved a rental truck 9 days before our move, from the Round Lake location. Received a phone call 24 hours before we needed the truck saying they didn't have it, they couldn't fill our reservation, and that he didn't know what to tell us. He literally offered us no solution and said good luck.
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May 2019 by Einstein Busby
Truck was dirty. Stuff more interested in making money then making customers happy.
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May 2019 by Alisa S.
Budget rep. called us the morning of our move and told us they did not have a Truck available for us??? We booked it on line and had a confirmation number for the rental truck. What kind of business does that? We then called their 800# - got hung up on twice. Later a Cust serv. rep finally called us back and said they have to cancel our reservation for a truck. BAD Business!!!! (Went to U-Haul...had a much better experience)
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March 2019 by J Johnson
Fast service. Professional staff.
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January 2019 by Kalli McCann
On the day of pick up, we received a call that Budget Truck made a mistake and there are no trucks in our area. The closest was 45 minutes away in the opposite direction from our work and they close of course, at 5:00 pm. Though they offered to take off $100 if we booked, it had been a huge inconvenience on us. We have 24 hours to be moved out and now are stuck paying $200 extra through another truck company in order to move on time. Do not trust them!
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October 2018 by Kathy Grissom
Website shows different business hours
