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February 2024 by Drew Hopkins
Buyer beware Really just an awful place to buy a boat. Purchased a boat from them three years ago that is never ran right once has only been serviced by Munson Marine got my boat back from a transmission service after 200 hours was missing the screws to the floor simple stuff went for an engine service replaced an entire engine after 200 hours blew a water hose off the main cooling line Right after the first time, I had it back on the water with the new engine Certain things never follow through on Asking them to put in rear facing seat, brackets that the boat came with rear facing seats, but no brackets installed under the seat for the rear facing seat stuff that just doesn’t make sense , service managers saying they would call me back never call me back. really just a good place to light money on fire. If I were you, I’d recommend Gordy they take care of people. And they also sell Malibu and axis boats
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November 2023 by Brad Jenks
Love this place. They are awesome to work with and treated me like family. I got an awesome deal on a Bennington and love how everyone on their team treats you like you've been there for years. Additionally, they have the absolute best marina on all of the chain, hands down. The Water Tower facility is unbelievable.
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October 2023 by Brad J.
Munson Ski and Marine is awesome to work with. They treated me like family and their whole team was excellent. In addition to being happy about the deal I got on my Bennington, they were super helpful with storage and winterizing my boat. The marina at Water Tower is hands down the best marina on the chain and they have the best service team around.
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October 2023 by Joe Gabuzzi
I purchased a new Godfrey pontoon boat from Munson marine in Fontana WI. The boat had some deep scratches on the port side trim rail, below the entrance door. The salesman said that he would have the trim rail replaced before a picked up the boat on May 1. Salesman contacted me later and said that the trim rail had not been replaced and if I could get the boat on May 8, 2021. I said fine. Just prior to May 8th, Salesman contacted me and said the rail has not been repaired yet and that they PROMISED to have the work done over the winter when I brought the boat in for winter storage. The boat was brought into Munson for storage. I received an email from Munson Marine in February, stating that the trim rail HAD BEEN REPLACED. When the boat was delivered to me in May, the TRIM RAIL WAS NOT REPLACED. I was told then that the rail would be replaced in September, AGAIN WHEN I BROUGHT THE BOAT IN FOR WINTER STORAGE. I contacted Munson Marine and spoke to the parts manager in September and stated that I was not going to wait any longer for the repair and wanted to speak to the store manager. I was told that they would have Matt Munson contact me. To this date I have not been contacted by anyone.Thought I was buying a new boat from a reputable dealer, apparently, I was wrong.
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October 2023 by Tom Chanter
Munson, along with many Mercury dealers, will only service boats bought from them. I understand their position; unfortunately for me there is a huge gap that Mercury Corporate will not assist with: my boat has been broken all season - I keep getting the run-around.
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July 2023 by stacey hjerpe
Bill was amazing at delivering and explaining all of the details about our new Bennington. He shared all of his personal tips on boating the chain, and really made us feel comfortable before we took our new baby out for a spin. Adam is a finance whiz! Smooth like butter getting the deal done. Highly recommend Munson ski and marine in round lake. They treat you like family!See you guys on the chain soon!
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June 2023 by Heather R
It all started at the Lake County boat show. Owen showed us all the bells and whistles that the boat we were looking at was capable of. Peter then helped us build the boat of our dreams and was responsive and attentive from beginning to end. When it came time to purchase, Adam streamlined everything and made it extremely easy. Basically, all we had to do was sign the papers. Lee, who delivered our boat and took us out on the water to show us all the things, went above and beyond. We’re Truly impressed from start to finish with everyone at this marina. We 100% recommend this marina and would happily do business with them again.
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June 2023 by Michael Osmon
Was looking to buy a new pontoon boat. Found something on their website, tried to get a quote but they wanted a ton of info, which i reluctantly typed in. That was 5 weeks ago, never got a response. Somehow my email made it into their advertising list tho. Smh you'll never get a penny from me and I'll be telling everyone i know to avoid this place. Why are you even advertising? If you wanted to sell me a boat literally all you had to do was send me the quote i requested.
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May 2023 by Giselle G
Avoid this place 120 and 12. All they want is your money. No customer service at all. Little warrenty Little value for your money. Please boycott. The bad reviews correct as I found today. I will not purchase anything from you. I will find better outlets for boaters and post them here. How dare you!
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May 2023 by Floyd Y.
We bought a brand new 22ft Bennington Pontoon from Munson at the Chicago Boat show this January. The process could not have been easier. We looked all over the show but came back to Munson to buy. We got exactly what we wanted. Peter Biasco was awesome walking us through the process, options, etc. we was patient with all our questions. When the boat came in during March we went out to meet Adam and get all the final papers signed. They were all ready and we were in and out quickly, were able to see the boat, and set up delivery. We have a lake house on Lake Holiday (Sandwich, IL) so it is nearly a 2 hour drive from Munson to deliver it but Captain Bill brought it out, launched it, showed us all the ins and outs, and helped us figure out the best way to get it tied to our dock. He was great with us, and showed us everything we need to know about the new boat. Captain Bill spend a couple hours with us going around the lake, making sure everything worked and we were ready to take it on our own. I could not be happier with the process, service, and thoroughness of the team and we look forward to this summer and many more with the boat!
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May 2023 by Reb B.
Avoid this place and is true all they want is your cash. No customer courtesy. No customer satisfaction. Little warrenty they were rude to me and me and my 2 teens girls. Just boycott!!! Please others are right.please
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April 2023 by Only Post W.
Avoid this place! All they want is your money! Absolutely NO customer satisfaction! Rude owners, all they want is money and they overcharge in the service department! Look elsewhere if you value your sanity.
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March 2023 by michael dorsey
Can’t say enough good things about the shopping and buying experience. This place was great, and would highly recommend going here if you’re in the market for a boat. We bought a Bennington pontoon and couldn’t be happier. Everyone we interacted with was top notch but Sue and Pete were the two main people that helped us and they were amazing.
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September 2022 by Shawn W.
Munson Ski and Marine has provided 5 star customer service since day one. Bought a new Bennington Tritoon just this past August. We have been boating on the Fox River/Chain of Lakes since the late 1980s. Started looking for our fourth boat, a pontoon this time, in 2019. Covid put a stop to our search until this year.No other dealer would let us test drive a boat, if they had them, unless we committed to the purchase first, with a large down payment. Pete, our salesman, made the decision easy by putting it in the water and letting us decide after. I was just amazed how accommodating he/they were.The frosting on the cake was their Modern Water Tower marina in McHenry, Illinois. There is nothing else like it on the entire water system and I've tried working with some of the rest over the decades. From Mrs. Munson on down the ranks to the girl in the swim shop, the attention to customer service is like no other I have experienced. Polite, helpful, always available when something comes up. This is an organization that wants to be the best in the business, from top management down, and everyone Ive worked with is onboard with that goal.Thank you to the Munsons, Pete, Adam, Tret, Michelle and all the others that have made our latest boating adventure the best ever.
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September 2022 by CYNTHIA LEONARD
Tom in service really understands what your boat needs to keep in running in tip top shape. He is easy to talk to and cares to listen to what you might need for your service. Excellent customer service!
