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August 2025 by Heather Burdett Vining
I have been here several times before, as we have had US Cellular for years. Sometimes I can get what I need and sometimes I can't but it's always been a decent enough experience. Recently bought a new phone through them and had a great visit; the sales people were extremely knowledgeable and helpful, and it went very smoothly.
And then I went in to pick it up, and someone who is obviously vying for Rudest Employee of the Year was hanging around giving color commentary on the situation as the original salesperson was activating it and getting me on my way. I didn't ask for or need his opinions about my phone or any additional options. I chose or didn't choose. But that didn't stop him from offering and repeating them until I finally escaped the store. If he had been there when I went in to make the purchase, I can guarantee it would not have happened.
I was looking forward to picking up and activating the new device and honestly, his obnoxious conduct ruined the entire transaction. Not the end of the world, but a shame, because I've given this company a lot of business, and there was absolutely no reason for his constant, loud demands that I justify my choices to him. It was pretty much just mockery, which is a fairly bizarre eay for someone in sales to act. I don’t plan to return.
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June 2025 by doug reich
Trevor is a lifesaver. Pay him more US Cell.
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January 2025 by Mary Alice Rexroat
Trevor is so professional and knowledgeable. He always greets every customer. He is so patient with all the customers.
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November 2024 by bk Nillinois
Completely ignored what I asked about and started typing me up a new plan. Which I did not ask for a new plan.Tried to talk me into a contract after I told them I prefer prepaid. I came in to ask about a phone. Also I called before I came in about adding someone to my phone plan which they said they could do. When I got there is was a no they can't do it. Real bunch of money hungry vultures who enjoy being rude to long time customers.
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October 2024 by John Hannant
Very enjoyable experance
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October 2024 by Russell Lyttaker
Sold me a surveillance camera that's trash cuts in and out has shity picture and they won't let me out of the contract they said I have to pay off the contract said I could call the manufacturer. Not only that but my cell phone has about the same signal slow and pathetic they do have some really nice employees there though.
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October 2024 by Sally Toland
Shaun was the biggest help when getting my new phone. Even though it took a while to get the software to download, he toughed it out with patience and work. I would highly recommend him to anyone who’s needing help with their cell problems.
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October 2024 by Linda Engelbrecht
Very good service from Trevor and Shaun, always ready to help out.
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September 2024 by Randall Vaughn
Trevor was very helpful would recommend Going to US cellular in Rushville
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September 2024 by Amy Pherigo
Trevor helped us at the Rushville, IL store. He was very nice, helpful & made sure we had everything we needed & set up before we left.
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September 2024 by Kathy Floyd
Great to work with. Explains everything so you can understand how everything works and was very helpful. Very nice to deal with and would recommend him as a us cellular customer service person.
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September 2024 by Manny E
Thanks Shaun
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August 2024 by CRISTI PAUL
Great service, helpful and nice!
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August 2024 by Jared French
Jordan was very nice and helpful with my need for a new phone, when my old one crashed. Really enjoyed the face to face customer service??.
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August 2024 by KRISTEN WAYLAND
The agent was very personable
