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January 2024 by Melissa Maphet
Rob, Matt and the entire team were so wonderful and helped me get the car I wanted at the price I needed! I cannot say enough good things about Rob! He was so patient and willing to work with me! 10 stars!!!
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September 2023 by Bennie Something
They sold me a lemon with a branded title and it still has transmission problems and you can't trade it in dealership won't take them so I'm left with a payment on a junk truck so buyer beware they knowingly sold me a defective vehicle the salesman was Dak Johnson
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September 2023 by Jessiycka Nix Coleman
We continue to take our Lincoln MKZ back to this ford location, as it is where we purchased it originally & because of the consistent amazing customer service and timely completion of repair/maintenance.On this specific occasion, we were getting an oil change on a Friday evening. We called that morning to see if they could put us on a waitlist if something opened up and they had an appointment available for around 4 PM that day.We were already excited, grateful, and thankful that we were able to get in so quickly, as we were taking a last-minute trip that Sunday to Salem Massachusetts, which is a minimum 2000 mile round-trip for us.Brennen Hernandez assisted us and not only did he make sure that we were informed on what services were being completed. He also informed us that we did need to get four new tires before we left for our road trip for our safety.He took us back to look at the tires, which indeed we definitely had to get tires that day, as one tire already had wires hanging out of it..SCARY!Now, remember, they got us in last minute to get an oil change at 4 PM. The business closes at 5 PM.Brennen offered to stay over and put four new tires on for us, as he knew we were taking a road trip for our 5 year wedding anniversary that Sunday.Thankfully, they had the right brand of tires on hand that day. Brennen got us a loaner ready, pulled it right up to the door, and offered for us to go shopping or grab something to eat while he stayed over after hours to get the vehicle ready for us.Thank you so much for going above and beyond and helping us have a safe trip for our 5 year wedding anniversary, Brennen!!!The Colemans
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September 2023 by Linda Robison
We blew the cold air intake tube for the turbo on the 2016 6.7 diesel five miles south of Salem Illinois. We had a 10.2 northern lite truck camper on and flat towing the jeep. We limped in with no turbo to the Schmidt Ford dealership in Salem on a Sunday night, parked it in their parking lot and waited for them to open Monday morning. I was at the dealership at 8 o’clock Monday morning and informed them what happened. At 10:00 they informed me the truck was ready to roll. You can not ask for any better service from a dealership. Definitely five stars!
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September 2023 by Judy Nelson
We had a great experience working with Dack! We inquired online about a pre-owned vehicle and received a response immediately. Dack answered all our questions before we made the trip to Salem. He was very nice and so easy to work with. We are so happy with our vehicle!!!
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September 2023 by Donald May
Courteous and prompt attention at the service department. I always receive a call regarding the status of my vehicle under their service.
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July 2023 by Moon Cosner
Schmidt Ford was very accommodating to us… we had both trucks in for maintenance … they were worked on & had us out of shop very quickly. Very good & reliable people!!
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May 2023 by susan schuler
we broke down on our trip down south and Tyler and the rest of the service crew took care of us immediately!. The parts were ordered and Tyler stayed late to finish the repairs to get us back on the road. We do a lot of traveling and never in my life have we been treated with such compassion by any company.. Thank You Schmidt Ford for employing such kind outstanding people!
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May 2023 by Cat Haugland
I came with my tire lights all on due to temperature variations. The staff was very friendly and took the car and I was out in 10 min! Thank you so much.
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May 2023 by Sheila H
They were beyond great I don't get around very well not only did they help me to and from my car they were quick I got in the same day I called they were so kind I will be going back for any car needs I have
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April 2023 by Ashley Ellis
We had an amazing experience with Dack! He was sooo easy to work with. We drove from Indiana and he made sure the drive was not a waste of time. We couldn't have asked for better service and they were great with our kids too!!!
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March 2023 by Maliyah Hamilton
i bought a 2014 ford fusion in 2019 and had little to no issues until today when i went to buy a new car at a different dealership. i’m expecting my car to be anywhere from $5-$7k— nothing crazy but it’d lower my monthly payments. once the salesperson was telling me the breakdown, she tells me my car is worth only $500 because it has lemon history meaning it has little to no value & i will not get much more money out of even if i went to another dealership/sold it out right. the salesperson tells me it’s nothing they could do, but did say the dealership i bought my ford fusion from DEFINITELY should have mentioned this. if they would have the car never would have been purchased at this dealer.
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February 2023 by Larry Hollenberg
I've never been to a car dealer I would like any better, they are top notch and very considerate every time I need something done.
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February 2023 by Kat Nix
I brought 2015 blue ford Focus here after having terrible service in marion Watermark Ford. In Marion. Watermark had it sitting in the lot for 2 weeks and told me it would be another 2. We towed it to Salem and they got my car in two days and gave me a loaner so I could still go to school. the lady at the service desk was extremely kind and kept us informed of EVERYTHING!! that all I could ever ask. Service was fast! everyone was awesome!
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February 2023 by Kaitlin Nix
I brought 2015 blue ford Focus here after having terrible service in marion Watermark Ford. In Marion. Watermark had it sitting in the lot for 2 weeks and told me it would be another 2. We towed it to Salem and they got my car in two days and gave me a loaner so I could still go to school. the lady at the service desk was extremely kind and kept us informed of EVERYTHING!! that all I could ever ask. Service was fast! everyone was awesome!
