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January 2024 by Marcus Pruitt
This place is awful, not really a care in the world towards customers.
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October 2023 by dannette cotton
All the staff been amazing in helping with your needs
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August 2023 by Allen
Sheri Czerwinski is very helpful when needed.However this branch often seems to be shorthanded.
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August 2023 by Marita Mc
AVOID THIS BANK!!!!WHAT IS GOING ON WITH THE A.T.M!!! The A.T.M stole my money! ? It said money retracted but nothing came out.The teller said it happened to someone else earlier that day (8/1/23). The employees at the bank didn't decide to call someone or check it out until it happened to me and I complained about it and called my card. They finally after 30 minutes decided to close that A.T.M lane. The bank employees were not nice and couldn't care less about the A.T.M stealing money.I am waiting for the investigation to get done so I can get my money, it may take a long time, it could've been avoided if the lane was closed off after the first person it happened to.
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February 2023 by Hugh
Not a good bank in general. The manager doesn’t have an indoor voice and walked around stating “pizza pizza” for reasons beyond my understanding.
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January 2023 by Elisa Ekstrom-mcknight
I have tried SEVERAL TIMES to call Sauk Village location to make an appointment to open my 17 year old a student checking account.The excuse you get on the recording for no answer at this location is reduced hours or only drive thru might be happening at this location so to Covid-19 they use other term a knowledge are you SERIOUS.I would understand IF this were 2020 but it's NOT it is now 2023!!The branch is VERY MUCH open they just don't answer the phone Covid has NOTHING to do with conducting business professionally.
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October 2022 by Teresa McCann
This is the closest branch to me (still 45 minutes away). They have always been extremely helpful, kind and knowledgeable. I worked with Donna and she went above and beyond to help me. The entire office was very patient when I came in (with 4 kids). I appreciate their demeanor and would recommend US Bank to anyone - PS they need to open branches or at least ATM's in Indiana.
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January 2022 by Rachel Asplund
US Bank needs to give better training to their workers. The manager Larry Anderson does not give correct information. Terrible workers that don't have a clue what they are doing.
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December 2021 by Ted Michalopoulos
Horrible branch. Have no clue how they keep this place open. Came in the middle of the day, lobby completely locked up. No signs on the doors indicating why. I try to avoid this branch at all costs but unfortunately it's the closest one to me.
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June 2021 by mike johns
The African American male bank manager is rude and takes his power to his head. He needs to not add emotion with business and do his job. How can I talk to his boss is the question?
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June 2021 by renae
very rude. would preferably travel than go to this one.
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January 2021 by Melly Nelson
They have not been able to reach and they don’t answer their phone, they have just been very accessible during the pandemic. Very poor customer service.
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December 2020 by Peter Sayarath
The drive-thru teller was nice and very informative.
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April 2020 by D
03/30/2020 @ 4:51 pm I deposited 1,300.00 in cash. The ATM then showed an error. ONLY returning my debit card & keeping my cash.
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March 2020 by Mary Molina
I want to thank Donna and 2 other tellers who were working on the morning of Saturday March 7th. I came into the branch to exchange Euros to US dollars, which is not an easy task. Donna took her time with me and with the help of the other 2 tellers, was able to complete the process. I left this branch very happy with their customer service. Thank you!
