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August 2023 by Minh Dang
Very nice people they were honest and truthful and helped me find my perfect car 10/10 would recommend this place!!!
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April 2023 by Joe Sushinski
Past two years Serra has been doing maintenance on my Forester. Recently went for oil change. Last oil change took a lot longer than it should have. This oil change after a minor error took two tries to get it corrected Raine said NO CHARGE. That is excellent customer service and keeps me as a customer!!!
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March 2023 by Curt Stratman
I've been buying cars and trucks and motorcycles for over 50 years, and I must say that buying a new Outback from Serra Subaru was the best experience I've ever had. Generally I view buying/trading vehicles somewhat akin to going to the dentist -- necessary but always unpleasant! That was not the case with Serra! Jess, DJ and Dan were all a pleasure to work with, and I came away with a new car feeling like both the dealership and I were quite pleased with the process and the deal. They are unbelievably easy to work with, offered me a very fair tradein allowance, and generally just went out of their way to make sure I was happy with the deal when we were all finished. If the service department is anything like the sales department, this will definitely be my "go to" dealership for all things automotive in the future! Thanks guys! Great job!
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February 2021 by Ben Q.
New technology is great. Now you can make a service appointment on line for even the same day.
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June 2019 by Paul T.
I drive here from Bloomington to get my Subaru worked on. They do a good job and I trust them to give me good advice on repairs. Their staff is very professional and the prices are fair.
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September 2010 by Sara A.
I wasn't thrilled with the service I received when I took my Saturn L200 in. This was the second time I have taken it in and have been underwhelmed with their customer service skills. I was especially not thrilled when I was told it would cost over $700 to repair. I thanked them and said I didn't need to have it fixed afterall, and took it to another place in Urbana. It cost $209 to repair - and THAT guy got a NICE tip from me!
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December 2009 by A J.
We did not have a good experience there. Contrary to what the Saturn company is supposed to stand for, the salesman we worked with was extremely pushy (even for a used car salesman). We won't go back.
