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November 2023 by Barbara Borre
We were on our way from Alabama to Wisconsin when our Forester would not start after getting gas. It said our car was locked.called the Subaru dealer and talked to Tom in the service department and he gave us several options to try but nothing was working. Another car jumped started us and it started. We called Tom that we were on our way to get the car checked out. Needless to say Tom was wonderful and our car needed a new battery. Thanks to Tom we made it to Wisconsin. We really appreciated his kindness.
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November 2023 by Perry Draper
My wife and I recently bought a 2024 Subaru Outback at Serra Subaru. We had an appointment with Pierce Allen who proceeded to listen for what we needed in accessories. He let us test drive any car we chose on the lot, and they had plenty, and we decided on the Outback Premium model. Pierce was not high pressure and he let us make up our mind without pressure which was refreshing. Then he made sure our Outback was washed and filled with gas when we arrived to pickup car. He gave us a tutorial on how all the high tech gadgets worked and was very knowledgeable about accessories. Thanks Pierce for a great experience in buying a new vehicle!
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October 2023 by Jerry Simpson
Tyler Burton and Spencer Nelson did a great job of explaining every aspect of the process and were very transparent about all the steps involved in my new Subaru purchase. They offered a relaxed and professional car buying experience, with clear communication, knowledge of their product and great pricing. I came away feeling that I was dealing with trustworthy individuals that were truly interested in developing long term customer satisfaction and not focused on just making as much as possible from a single transaction. One of the few times that the outcome of a car purchase experience seemed to be favorable to both the dealer and the customer.
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September 2023 by Bondocking ID
Matt is the best Service Advisor, he"s very helpfull during the process.My car was on low CVT fluid and the engine light was on, due mistaken by one of the oil change shop which is flush the CVT fluid instead the oil, but they denied and didnt honest about what they did, so my car shaky when shifting, grinding noises, the check engine light on, AT light is on. so i decided bring into Subaru serra, they do flush and refill the CVT and do some other service too.Now finally my car back to normal again, before the transmission go bad.Thank subaru Serra for the service.Very reccomended place for subie owners !!!!Definately come back in the future
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August 2023 by Matt Shivers
I recently purchased my third vehicle from Serra Subaru. I want to be clear...this 5-star review is mostly for Sales Advisor Justin Blue. I purchased all three of my vehicles from him(from the old days of Subaru of Champaign County to the current Serra Subaru Champaign). The dealership is great, but Justin keeps me coming back.Justin has always taken excellent care of us. He's easy to talk to and is very low pressure. In fact, I initially wanted to work with him based on someone else's glowing review that I saw online. Justin will go above and beyond to get you what you want.Finance Manager Alberto Jimenez was also very friendly and easy to work with. It was an especially chaotic last day of the month and I know he had a million other things to do, but we never felt rushed and he always made sure we had all the information we needed.In my opinion, you can buy with confidence at Serra Subaru Champaign.
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August 2023 by Marla Claudin
I was quite impressed with Serra Subaru of Champaign. Every member of the dealership team was eager to help me with the purchase of my vehicle in a knowledgeable, honest, timely, courteous, respectful, patient, and no pressure manner. The entire process was simple. I truly enjoy appreciated the quality of service I received!
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July 2023 by Ryan Cole
After a pretty awful experience in the past, I decided to take my car back in for a repair and they made me eat my words. They performed the exact service requested, and I drove away with a fully repaired vehicle and paid what I believed to be a fair price. I'm known to be very critical, and they did not disappoint. I'm thankful I brought my car to the team at Serra, and recommend others do as well.
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July 2023 by Christine Allen
I’m on my fourth (or fifth?!) vehicle from this dealership and my second salesman - ask for Justin Blue - and have always been treated with honesty and respect. It’s clean, the beverages are made to order, and everyone on staff works to insure that you to have the best experience possible.
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July 2023 by D Lea
I found that the purchase of my new Forester was relatively painless, unlike car buying experiences of the past. Everyone was super friendly and courteous, extremely knowledgeable in their particular aspect of the transaction and eager to be of help without undue pressure. I liked the idea of a timely follow up visit that will address any questions I might have after driving the vehicle for awhile. I have already recommended this car dealership to several friends.
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July 2023 by Peggy Younger
What a great experience buying a car here at Serra! Everyone was very professional and friendly. No high pressure tactics. Just solid customer service. Would highly recommend Serra Champaign for your new car needs. I love my Subaru !
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July 2023 by Bryant Ken
Best experience we have had in buying a new car in a long time! The facility was very clean, we were greeted very kindly by staff when we arrived. DJ, Jess and Alberto were great to work with and were very helpful and helped us navigate through our decision making process. We would definitely recommend this team and dealership. They deserve 5 stars.
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July 2023 by John Hockersmith
Justin Blue is friendly, fun, informative and always willing to help. Patrick McDaniel was likewise gracious and helpful on Justin's day off then personally welcomed me back the following day. Jess Collins gave me a great deal on both my trade value and purchase price while being exceptionally pleasant, present and professional to work with - as always. Alberto Jimenez was very personable and made the financial transaction quick and painless as possible. Tyler Burton kindly went out of his way to greet and thank me for being a return customer. My hobby is car buying and trading so I've interacted with several dealerships. Serra has been the most rewarding and most like family (in the positive meaning or experience of that word) thanks to the quality of its people, products and service.
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June 2023 by Kyle Baacke
Took my vehicle here 3 times. The first time, they said everything was good to go. Less than a month later my car had broken down and I was back. After a hefty bill and a long wait, I got my car back again. The third time I had to come back (also less than a month later) I noticed that the same error code they were charging me 1500$ for was the code from a month prior which they had allegedly fixed for 2000$ a month prior. I took it somewhere else and got it fixed for 500 and have had no problems since.Additionally, I moved and asked to be taken off of their mailing list multiple times. Over a year later, I'm still receiving their spam.I love Subaru cars, but this dealership's maintenance department is an outright scam.An update:Months later, and no one has reached out. I'm also still receiving spam despite requesting they take me off their list via phone and this review. I guess that apologetic reply was as fake as it seemed.
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June 2023 by Anthony Holloway
Excellent buying experience. Justin and Serra Subaru set the gold standard on how cars should be sold. This is our second car purchased from Serra and we will keep coming back.
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June 2023 by CHENGYOU YUE
Five stars to you all! I got my first car here, and have very good experience with Jeff and Jess. Jeff is my client advisor, he is professional, always friendly and patient. We had talked about cars, engineering, and even life here, I shared great memories with him. Jess is the sales manager, and we also have a great deal with my car. Thank you for all the services and help.
