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November 2023 by Bruce Lane
Started out as a great experience, very friendly and responsive. Unfortunately during test drive the salesperson tried to hide that they thought the power window wasn’t working. Turned out it was. Then, I noticed low tire indicator was on. Asked them to check, assured me it was ok. Got home, low tire light reappeared. Turned out was a slow leak. Apparently they didn’t check the tire, just filled it up. Asked them to make good on my expense for a new tire…refused. During buying experience, all was good until the finance guy. Waited 2 hours for him to be available.
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November 2023 by Tom Stoffel
Needed an engine replaced under warranty. Communication throughout the process was excellent. I was provided a rental vehicle. Service Manager, Andrew, was great to work with.
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October 2023 by Rylee Sjuts
Everyone at Serra was incredible! As a first time car buyer, they offered excellent service, communication, and guidance. Ryan, Jonathan, and Joe were personable and friendly, answering all of my questions and recognizing that it's a big purchase. They made the process seamless and I would recommend anyone to Serra!
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October 2023 by D. Maher
Basic oil change, filter, and winterizing.Also had a problem with a loose battery cable that was fixed at no charge. Got a ride home from a very nice man. Service staff were very helpful. A 5 star visit. Also, great follow-up after the servicing.
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September 2023 by kathryn stewart
Great Service Department! George is always kind and accommodating!! He helped me with a tire problem that I was having with the manufacturer. And, prior to that got me an appointment when my original dealership said they couldn't get to my car for over a month and told me I should not drive it! Appointment at Serra took less than an hour and was a recall part. We bought our new Yukon XL from Serra and will always ask for George. He goes above and beyond! Thank You, Serra!Kathy Stewart
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August 2023 by Ryan Walker
Tony & Joe were great to work with and the entire team at Serra made the buying process enjoyable. They truly wanted to help us and make certain we were pleased with our purchase. We drove 2hrs to pickup our truck and will look to buy from them again in the future. Can’t say enough great things about them and the Serra dealership. Thank you!!
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August 2023 by Chelsea Sult
Serra GMC service is quick and efficient with regular service. They honor their appointment times. I typically work with George and he is always very kind and accommodating, which is appreciated because I usually bring my two young children along.
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August 2023 by Amy Funk
If being honest, I seldom have a good experience with a dealership. This was an amazing exception. It may have helped that my car still fell under a warranty, but regardless the dealership was more than helpful. My car broke down while out of town. They quickly got it in to look at, identified the issue and arranged a rental car. While it took a month for them to get the parts, they kept me updated. George was great and very responsive. I was pleasantly surprised by the service. We do not get that kind of service at our local dealership. I would recommend to others.
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August 2023 by S K
We got very lucky when we called up to Serra Champaign about a used Subaru and Nick answered. He was efficient, knowledgable, and never once pressured us. We knew we wanted this vehicle and Nick was quick to get us in and back out on the road. The entire team was thorough and felt very trustworthy. We would highly recommend Nick and Serra Champaign, and look forward to purchasing our next vehicle here, too. Thanks again!!!
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August 2023 by Debbie Bucher
I had a great experience at Serra this week. Wes was my salesman and he was very informative, kind, and very patient with me as I tookmy time choosing and deciding the right vehicle for myself.He never pressured me or made me feel uncomfortable.I would definitely go to Serra/Serra Buick again and highly recommend them as well as Wes. Wes even helped me get my phone connected and helped me set up Onstar. I really appreciated that.Thanks for a great experience! 5 Stars!
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August 2023 by Tamra Gray
Smooth transaction when checking in. Samuel D was very polite & patient. Explained everything in detail. He has excellent Customer Service skills.The service was great. The added car wash was a plus!Will definitely be returning.
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August 2023 by Crystal Mccolgan
The oil change offers so much here. I love all the detail they give you and things they point out about your car. I do however not enjoy always being asked to upgrade my oil change experience for an up charge every time. That can be quite pricey and I never choose it because the standard oil change is wonderful by itself. Just seems like a way to get more money and a bit tacky from a place with some class. Overall, every time is a good experience.
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July 2023 by Dakota Sepeda
I was in and out in a timely manner, the atmosphere seemed a little busy and it's tad rushed. My truck wasn't throwing any codes so it was given a clean bill of health.. don't feel as if I was heard ,patiently. But I was taken care of in a timely manner! And they worked with me to get in and out! I would definitely recommend and come back.
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July 2023 by Sally McConkey
George T is great. I have a high level of confidence that what he recommends to be done is the right thing at the right time. He is courteous and always remembers my name.The drivers are very nice, which makes for an enjoyable ride.
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July 2023 by Richard Dickerson
Sam in the service department is very unprofessional and inconsiderate to the customers concerns. He had my car over two weeks and did absolutely nothing and when I finally asked for a manager he sends a report of the exact thing showing on the report I gave him from auto zone for free. When I asked him and his supervisor Andrew for a detailed invoice I was only sent a bill showing the amount owed. Again Sam has done absolutely nothing in my opinion but wasted my time and money...
