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November 2025 by Mike Sadowski
They were helpful in getting me what I needed.
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November 2025 by Amit Naik
Employee name AL don’t have any knowledge about how to activate new iPhone and very rude and misleading person . I am using Apple from last 20 years worst experience ever
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November 2025 by Elena
Brought me damaged iPhone box on the front side
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November 2025 by Sreeram Tyagaraj
good iphone collection
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November 2025 by Sanket Patel
I’m really disappointed with the management at this Apple Store. Even though customers sign in and wait in order, the staff doesn’t follow any clear queue or priority system. People who come in later were being helped before those who had already checked in and waited patiently. When I asked about the delay, the response felt dismissive and unhelpful.
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October 2025 by Branden Vinyard
I was lucky enough to have a friend give me a discount qr code because he works for Apple. I go to use the code and the employee looks at me like he’s never seen a discount code before, calls the manager over and I get nothing but an attitude from him. Lost a customer that’s been going there for a long time. Figure out that managers attitude problem and maybe you wouldn’t have such bad reviews.
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October 2025 by Joe Evangelista
At apple wood field store I saw the staff help customers with apple phones and apple computers. Also inside apple woodfield the staff teaches customers with different products that apple stores offers.
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October 2025 by Leo Kopper
Good job!
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October 2025 by Ayaan Patel
they were only seven people in the store yet they were holding us in a line with
dozens of people
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October 2025 by Koda Zielinski
I made an appointment for a camera issue on my iPhone and everyone was so helpful including Bill who walked through everything with me and was very knowledgeable! Phone came back basically brand new and in an about an hour it was fixed. Thank you again Bill!
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October 2025 by Root66 Root66
The Worst Customer Service of any Apple Stores ever! Condescending and Unprofessional with a pretty obnoxious attitude! Will never go back to that Apple Store!
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October 2025 by WOLF BUSH
Bad apple
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October 2025 by Rob Fakhouri
By far one of the worst experience I have ever had at apple. I had to go back to this location three times because of how they handled my trade-in transaction. I ordered the phone online to pick up at this location and scheduled a trade-in for my iPhone 15 pro along with the purchase. When I went and got an iPhone 17 Pro, the phone ended up being defective. I got on the phone with apple support where they scheduled a time 2 days in advance for me to get my phone exchanged for a new iPhone 17 pro. I had to go back to this Apple Store where they made me wait 45 minutes until finally someone took care of me (I SCHEDULED THIS TWO DAYS IN ADVANCE). After I finally got the phone, the store failed to tell me that with the exchange, my trade-in kit would be cancelled. From there, I had to contact apple support again where they had me do a separate trade in transaction for my phone and in exchange they would send me the money back to my payment method. They said all I had to do was pick the gift card option and then they would send me back funds to my payment method after the trade in has been completed. It turns out they recanted what they said to me and they made me go all the way back to this Apple Store so they can fix the mistake that they made in the first place and put the money back on my payments method. After all this back and forth, the misguidance, and wasting my time, money, and gas (I live 20 minutes from this Apple Store) they could’ve at least compensated me a little better, but no. All they were offering me was just free accessories for my phone (like I needed any). Worst experience ever and I will for sure take this to corporate.
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October 2025 by Katherine Nava
John and Genesis were extremely helpful both were patient and kind when it came to answering all my questions
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September 2025 by RC
No walk in service, when booked the appointment had to wait 30 minutes to get help. what’s the point of appointments then?
