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March 2024 by Debbie Porsche
If you get a chance to visit Ashley Furniture, please ask for Carlos. He is very knowledgeable and will answer any questions you might have. He also cares about your purchase and you being happy with it.
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March 2024 by Jasmin Torese
So we went in looking for a couch and a sales lady named Bayan made this experience the worst possible one yet. First of all we have been to many furniture stores and never once has a sales associate commented on how long we were in the store. We were in there for maybe 45 min when this sales lady comes up to me saying “well you have all the time You’ve already been in the store for over an hour” then she proceeds to insult me by telling me I’m picky and if I go and sit on another couch it will be my favorite and come back to this one it will be my other favorite. These are fairly pricey couches and of course I want to make sure the one we purchase is the one best suitable for us. I also didn’t appreciate how she had zero idea on any of the sofas, she was asked what the name of a couch was and she stated “oh I’m not good with names” honestly I could go on with the nonsense and disrespect but it’s not fair to say every employee there is like this. We’ve been to the location multiple times and this is just a fair warning to ask for another associate.
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March 2024 by Joseph Mitchell
Great experience! We knew what we wanted and our sales associate was able to make it happen!
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March 2024 by Dariusz Sojda
Good selection. Great people. Special thanks to Jose!
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March 2024 by Wilfredo Garcia
Ashley Furniture has really good variety! Their sales woman was very informative and patient.
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March 2024 by Dan Bolger
Worked with Jesus D. Was very professional and knowledgeable about all my questions and made the experience much easier. Will be returning.
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March 2024 by Andrea Worthington
Carlos was amazing and super helpful in assisting me with buying a new mattress and bed frame. He made the furniture shopping experience way less stressful.
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March 2024 by Vanessa Flores
Me and my sister went in today and were pleased with the customer service. Bayan assisted us and was very polite and very patient with us and very very helpful. Great customer service
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March 2024 by Kristiyan Parev
Worst Experience Ever.DO NOT BUY ANYTHING FROM THESE GUYS! I bought a sofa in November 2023, I received it a couple weeks after and I paid $2000+ for it. The day I got the sofa at my house they dropped it from the truck and broke the arm rest. Then the pain starts, i call the customer support and they are 0/10, worst experience ever as well. They scheduled a technician to come and fix it for FREE, but he came 3 weeks after the receiving date, then he ripped the whole textile arm rest part to tell me that he can't fix it and left it like that, then he just left… I had to speak on the phone back and forth with customer support again so 1 month after that they offered a free exchange. Then I received 3 new sofas that were more broken than the original ones, so I had to call and start the whole process over again for a new exchange… THE DO NOT OFFER A RETURN AND THEY PROMISE ME MANY TIMES FOR COMPENSATION AND $$ BACK BUT I STILL DIDN'T RECEIVE ANYTHING 5 MONTHS LATER. I DON'T KNOW HOW THIS COMPANY IS IN THE BUSINESS STILL.I HOPE MORE PEOPLE SEE THIS SO THEY DON'T NEED TO GO THRU ALL THIS..
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March 2024 by Mafer Borjas
Good products, uncomfortable customer service, they go very fast because they want to sell to other people later!
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March 2024 by Roozbeh Hajizadeh
I strongly recommend that you DO NOT buy from them. They have horrible support and a horrible delivery service. Their delivery service damaged our couch while delivering it, and now it has taken them more than 4 months just to send out the part needed for repairs, so they can schedule a technician to come and fix it.
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March 2024 by Teresa
They put it together in no time and was very careful
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March 2024 by SongAe Kim
Very accommodating and helpful to provide best discounts and efficient service. I’m looking forward to the same delivery service!
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March 2024 by Elizabeth Altergott
The story is to long. I had a problem with the people who take care of your repaired. They are really bad. But your associate Manager Andy Moreno helped me through the whole ordeal. It took from November to February to get it almost done now I’m waiting for the piece of furniture to come. He called them for me and they did the same to him, he treated me so professionally. He needs a star. Thank you Andy
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March 2024 by Dan Proue
Andres and Frank at Ashley Homestore in Schaumburg did a great job on helping us find a new mattress. AAA+++
