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March 2024 by Rigoberto Gonzalez
I made an appointment with Miss Grace Ruffo, it was excellent service, she resolved my problem with my card, with 100% kindness, thank you Grace ?
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February 2024 by EVGENIY CHEREVKO
10:10 mornings. close. Scammers
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December 2023 by Borislav Perisic
3 persons in line 2 bank employee talking personal things over the counter.Happy holidays
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December 2023 by taskz
Don’t waste your time going to this branch. Indian guy working here couldn’t resolve the issue and their manager is too busy to come talk to you even if you request. Stupid people
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December 2023 by bekdastan Omor
So inconvenient to make direct deposit, its hell for business owner, and its 5$ per transaction, chase is only 2.25$
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December 2023 by Johann Harp
Vera is very competent employee, helped us open a business account and was very nice!
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March 2023 by Vanessa P
When I was waiting in line at the bank window, a female staff served the people behind me first, I don't understand why?
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January 2023 by Svetlana Svms
Vera - is very disrespectful to customers. Choose another office to open your business accounts
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November 2022 by Celeste Moran
It is impossible to phone this location. Dreadful service. It does not give a zero rating but it is certainly is warranted.
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October 2022 by Virgina Jankowski
I have been with BOA many years I like the customer service personnel when I have to deal one on one but I hate the hours they are not open early enough for me if I have to get into bank before 10 plus their not open late either also they don’t have the drive up which was a huge convenience for me. Thinking of transferring my savings account to my other bank I would transfer my checking account if it wasn’t for the hassle of changing some of my direct deposits. I don’t use ATM machines so don’t tell me there available I’m old school and my preferences is to deal direct personal. There still a lot of people that like drive up like my other bank has so I write a ck from BOA & cash and deposit it in my other bank.Not a happy customer because I needed to get money out on Saturday for a car purchase from my savings & bank is closed and to late to go to only BOA I found open till 2 but to late for my transaction.
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September 2022 by Deb B.
Disgraceful customer service at this branch.I was PROMISED both a refund of an inaccurate fee charged to my account and a call back by Andrew O'Donnell - received neither. I scheduled 6 appointments online which were all cancelled the same day via an email. After 3 weeks I finally received a reply - no refund. Asked for the manager, no reply. Called customer service which was no help. Waste of time.I am taking my business elsewhere and recommend you do as well. You'll be jerked around. Try Consumers Credit Union on Meacham instead. They know what they are doing.
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August 2022 by Wana
Unlike a lot of other BOA branches, the staff here are very courteous, respectful, friendly and still professional. I had a pleasing experience at this branch, Raul my banker was very efficient and helpful, answered all my questions and handled my business 10/10. He does an overall great job.
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July 2022 by irina matei
I would give -1 star if possible!Each time I went in , they let you sit and wait for 20-25 min and only after saying you need an appointment (open bank account , change of address ) and they send you to the bank next to the woodfield mallAlso said you can’t change address unless you lived there at least for 2 years !!! Unprofessional and giving false information!!!! Please quit your job and let other people do your work!Shame !!! Such a poor service at this branch BOA .
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February 2022 by marta bujnowska
Went in to open a checking account and was told that they don't accept walk in and I need to make an appointment for future date. I went to another branch and had account opened within 10 minutes. This branch seems to be just turning people away.. BETTER TO AVOID IT.
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January 2022 by Cynthia Kaus
800 east Huggins rd. I have been trying to get in contact with the Bank of America staff to get into my safety deposit box!!! I have emailed for weeks after weeks. I can’t believe I cannot get into my own safety box!!!!! I need someone to contact me asap