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September 2023 by Michael Cabossart
My Fiancé and I both purchased our wedding attire from this location. We both felt welcome during our separately scheduled appointments. The suits are fantastic, and I was able to pull a beautiful suit off the rack and get slight adjustments made for me to pick up for another day. Jayden helped me out in the Black Tie Formalwear and made it very easy for me to look good, and understand how to properly take care of the suit for the special day. The parking lot used to have some bad potholes, but it's since been fixed! I'd recommend this location to any of my friends looking to get married, and it's in a great location for our specific wedding shopping needs.
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April 2023 by colleen lynch
We didn't have an appointment and wanted to look around... we definitely didn't feel welcomed... the lady at the front said she'd page someone, but didn't for about 10 minutes.Was very dark and with not feeling welcomed, we left.Again, I know we didn't have an appointment and we didn't expect them to cater to us.But some kindness to a potential client would have gone far.
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February 2023 by Wanda Carrasquilli
The website and message states they are open Fridays 10 to 5. It is 343 PM and this place is closed! It's not Christmas or New Years. Can anyone help me understand. I need to get measured and took half a day for this?Bad customer service.
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January 2023 by Kelsey Garrod
They were very unprofessional and unorganized when we rented tuxes for our wedding. They did not measure the groomsman properly so a lot of their tuxes didn’t fit properly. They double charged us due to their lack of organization, although they did refund us back. Overall I was unhappy with them and would not recommend anyone to go there for their wedding tux rental.
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January 2023 by Patrick Tednes
I went in yesterday to have measurements taken for a wedding I am standing up in that is in another state so I could upload them online. The worker went above and beyond to help me with my measurements and even allowed me to try stuff on to make sure everything fit and he could be most accurate with what he was giving me. I really appreciated the help and that he was so nice about it.
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August 2022 by Wendi Raker
My son had such a great experience renting a prom tux from Black Tie Formalwear. We went without an appointment due to our original place having no more inventory. The solo sales person handled all of the customers with incredible patience and grace. He made sure everyone felt like they were acknowledged and checked off every detail needed. The customer service was beyond wonderful. The tux fit great and we were really happy with the quality. I would recommend renting from Black Tie!
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December 2021 by Nick P.
Absolute joke of a place! First they have there times posted so, we show up and get turned away because now it's by appointment only. Yet it says that no where on there website and the worst was we made an appointment for the next at 6pm so, we show up an no one literally was there. It was a ghost town stood there for 20 minutes while calling and trying to get a hold of someone and nothing. I would highly suggest don't waste your time or money with this place.
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October 2021 by Alyssa McMahon
This company is a scam. They cheat the system and rob people of money. Our wedding was scheduled in 2020 but due to the pandemic had to be rescheduled for 2021. Black Tie told us they’d role over everyone’s payments from 2020 and use them for the 2021 date. When our 2021 wedding came around, Black Tie informed us that they “went out of business” in 2020 and lost all paperwork proving that we paid for our tuxes and rolled it over to 2021. We had proof of receipts and he claimed he was a “new” business with no responsibility for the old. He REFUSED to roll our money to get the suits for our wedding and REFUSED to refund us our money. He claimed we would have to assume responsibilities for loosing our 2020 payments ($140 per tux @11 tuxes) and then gave us a deal more expensive then the last to rent them again. We’ve had the worst experience with them. They cannot be trusted with your money - save yourself the headache and go to Men’s Warehouse.
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August 2021 by K S.
DO NOT RECOMMEND. I honestly don't even know where to start, but above is for sure the end. Rented a tux for my son who is 11. He was a Jr. Groomsman in a wedding. From when he was fitted to the actual delivery, it was not without issue. My son in short was not measured correctly. With the store being closed on Fridays that left me about a 4 hour window to get it rectified before the rehearsal, because they also don't open until noon. I'm going there, Sara(h), who has established herself as one of the managers was as rude as can be. CONTINUOUSLY interrupting, and making excuses the entire time. My sons shoes were half the size of his feet. No exaggeration (picture included). He pants (even though he has LOST weight since being measured, did not fit. They closed with the white shirt sticking out the expandable sides, but they did not fit. Sara(h) told me she would have pants shipped to my home and they would be there the next day at 11AM and she would call me in an hour after getting the order in. When she called later, she changed her story that it would be by 6pm, leaving me with very little options the night before the wedding should there be another issue. Upset, I told Sara(h) I expected to be compensated in some way for having to take a half day off of work and having to pull my son out of school to get this resolved. Her opinion was that it was all good because they were having pants shipped. THEN she looks at the receipt and says "Well you had a good price to begin with so they probably won't do anything." As if that is apparently directly related to the quality or service you receive. The entire interaction with her was just obnoxious. When I asked her to confirm the pant length was correct before ordering the correct pair, she instead put it on me asking "well weren't you here when he was measured?" To which I said "yes, and do you want to see how you guys picked his size?" And I showed her the picture of my son basically in capri pants. Also attached. AGAIN she came with the excuses and interruptions with me several times saying PLEASE stop interrupting me. Well the pants came and they worked out. Now it was time to return, which my husband had planned for the following Monday around 1pm (again, keep in mind they don't open until noon). At about 12:30 I get a call from Sara(h) telling me that we didn't return the second pair of shoes or the second tie (we also had a smaller issue with the tie looking awful). I hesitated and it clicked what time it was. Her accusation that we didn't return everything was PERFECT considering my husband still had EVERYTHING in his back seat. She tried to giggle it away that "it happens" but my son's bag must have been "mixed up" with someone else's bag, but it's ok she would figure it out. Well that would be kind of hard since he did not change with the groomsmen and the bag never left our home. Oh, and let's not forget the "oh this one is a similar size so I thought it was his haha"....WRONG again, none of the other groomsmen would fit in a tux similar to an 11 year old boy! I asked my husband to ask for a manager when he went, thinking he would have better luck. No. She said it's JUST her. I called her later that afternoon after drop off and again CONSTANTLY interrupting me and making excuses. No matter what issue with the tux is, she had an answer. At one point telling me measuring for tuxes was sometimes hit and miss - comparing the experience we had with a grown man gaining weight over 4 months and his shirt not fitting. I even said at one point "you don't even hear what I am saying because you can't stop talking!" She was AGREEING with me when I told her my issue was that she is putting the burden of getting the right measurements and the right tux on the customer...and she kept saying "yes"....she eventually just wanted me off the phone. It's clear she really did not care and was just missing the point that it should
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May 2021 by Craig Finnern
$80 to rent pants that didn't even fit right
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April 2021 by Alyssa Lee
This company is a scam. They cheat the system and rob people of money. Our wedding was scheduled in 2020 but due to the pandemic had to be rescheduled for 2021. Black Tie told us they’d role over everyone’s payments from 2020 and use them for the 2021 date. When our 2021 wedding came around, Black Tie informed us that they “went out of business” in 2020 and lost all paperwork proving that we paid for our tuxes and rolled it over to 2021. We had proof of receipts and he claimed he was a “new” business with no responsibility for the old. He REFUSED to roll our money to get the suits for our wedding and REFUSED to refund us our money. He claimed we would have to assume responsibilities for loosing our 2020 payments ($140 per tux @11 tuxes) and then gave us a deal more expensive then the last to rent them again. We’ve had the worst experience with them. They cannot be trusted with your money - save yourself the headache and go to Men’s Warehouse.
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April 2021 by Cody Neidenbach
Everything was quick and easy. Mark was extremely helpful in getting sizes for me.
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March 2021 by Feed First
Mark helped me out when no one else would schedule for tux measurements! I had measurements for a wedding in St. Louis and no other tailor would help me with measurements. Mark said he would be able to stay at the Schaumburg location! He stayed an hour later just for me to come to black tie during a snowy day. He was very enthusiastic, very detail oriented and even helped me find my sizes for jeans and regular dress shirts and I have been struggling with this since I began lifting weights this last year. I also forgot to mention! Mark did all of this for FREE. He did not charge me and wouldn’t accept a tip from me either! Mark is a very good person, always willing to help, I will absolutely come back to him when it is time to get fitted for my wedding!
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November 2020 by Chrissy Trombetta
My husband and I had the best experience with Black Tie Formal for our wedding. We received a great deal on the perfect color gray tux that we wanted for all the guys. Then after the wedding, Mark was a complete pleasure to work with for my husbands suite. He was accommodating, super efficient, and just all around a great guy to work with. Highly recommend this location.
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November 2020 by Josh W
I chose to go to Black Tie Formalwear because they had the exact tux I was in search of for my wedding and none of the other stores had it. Mark was awesome throughout the entire process and made everything easy and enjoyable, exactly the way you want it to go before the big day. Highly recommended!