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October 2023 by dean vaccarino
Poor service. Lack of empathy and a general attitude. I delt with 2 representing today and the experiences were polar opposites. The first was empathetic to ny problem. The second was clearly inconvenienced to help me. My case was downplayed while being relayed to another department. The details of my case being mishandled were completely left out. When I spoke up to ask why that info was left out the representive offered me the phone then took it back. From that point on they were confrontational and just generally had an attitude and lack of professionalism. They were the one who handled the case initially. They said they had done everything right on their end. So I was confused why they decided to wash their hands of the matter. If that was me and I did everything right on my end I would be more concerned for the issue that happened rather then washing my hands of the problem because my part was handled. Overall this was a really negative experience. I will be banking elsewhere.
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June 2023 by Bob Beck Jr
If you are a BMO Harris customer this is the best branch!I went to the branch in Villa Park and they wanted to charge me $60 and wait a week for statements on a closed account. Carlos at this branch took care of it with a smile.So refreshing to see a large bank actually care about their customers.The Villa Park branch could learn how to handle customers from this branch!This is proof all branches are not equal! Great Job Carlos and team!
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April 2023 by Dee Briese
Helpful nice customer service helped me alot.
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December 2022 by Mani TheMUA
I had the best experience with Norma when setting up my account she was very helpful and guided me with ease through the process. I really appreciate her kindness and for making my day better with words of encouragement.
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September 2022 by david rabottini
Bad service.I have more than a moth going to fix some problem with my zelle. And every time that I go there, they just said. We sent a email to the customer service. You have to wait. Every week that I go there it’s the same thing. Really, bad bad service.
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March 2022 by Maggie Wynimko
No one answers the phone and they don't follow-up and call like they said they would. They just don't care and it's very disappointing. You would be better off choosing Chase which is right down the block.
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December 2021 by Angie Bodine
Worst bank ever! I wish I could give zero stars! I closed my account years ago because of their unreasonable fees! Today I have 2 payroll checks that my employer gave me for extra work I did. My employer has their account through BMO. Normally my checks are direct deposited into my credit union, but my employer hand wrote these so I could get the money quicker since it’s Christmas. The two checks total around $500. BMO wants to charge me $20 to cash them since I don’t have an account there, despite the fact that BOTH CHECKS ARE FROM ONE OF THEIR OWN ACCOUNTS!!! This is nothing short of corporate greed! I’ll never do business with them again and I’m making sure that NONE of my investments include them!
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August 2021 by Justin Dreyer
Been trying to refinance my house with BMO and no one in the mortgage department answers the phone, calls me back, or returns my emails. Went there in person and the employee submitted my request to the mortgage department but still no one has called me. I will be going to a different bank.
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April 2021 by Ali Mohammed
Very experience and expert staff. Miss Mirjana was very helpful and kind women. She explained about the account system so nicely. God bless her. Highly recommend. More than 5 stars. Thank you ?
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March 2021 by Harshal Barot
NEVER EVER TAKE ANY LOANS FROM THEM. THEY DON’T STOP THEIR AUTOMATIC PAYMENTS EVEN THOUGH YOU PAY OFF YOUR LOANS AND THEN THEY SEND THE CHEQUE AFTER 15 DAYS. WORST EVER CUSTOMER SERVICE.THEY TELL US TO DO ONLINE, WHAT KIND OF BANK IS THIS!!!! DON’T THEY HAVE AUTHORITY TO DO THE THINGS!!!!!!!HORRIBLE EXPERIENCE, NEVER TAKING LOANS FROM THEM....WORST THAN 1 STAR
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October 2020 by Jeffrey Pape
Let’s just say I would not recommend doing any business banking with BMO. They charged my account for having a zero balance while I was in the process of closing it and hit me with overdraft fees. Then I go into the bank to close the account and was told the account was closed and I was charged fees for having a zero balance and for being overdrawn. Then I was told to not worry about those balances. Then I was sent to collections after being told to not worry about the over draft fees. And then I was told to come into the bank to discuss the fees that were sent to collections. Then I came into the bank again and was told well if you came in before the fees were sent to collection they may have been able to do something. Well I was in the bank closer to the time the fees were charged and they told me to not worry about the fees and I did not have to pay them. All this for a $100 in fees that they created.Never heard back from you which makes it even worse. Why ask for me to reach out to you only to ignore me.
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May 2020 by Roxanne Gerstner
These guys are amazing!!!!! Awesome team work, very personable. I used to live down the street and I moved and I still drive to them for the experience and customer service.
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April 2020 by Miko Milicevic
Amazing customer service and great people to do business with!
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April 2020 by John I.
Has been my bank for almost 20 years. A few weeks ago prior to the Coronavirus panic I walked in asking for a mortgage loan and the women I spoke to said I would get a call back in 30 min and if I don't to call him. Waited 30 min and left fernando a message. I left 3 messages with this guy and still no return call. Me and my wife have good credit and had $140,000 cash down. It took wintrust mortgage a total of 5 min to get us a loan on a half a million dollar house. We are closing April 15th. It's a shame the bank I use for 20 years had no interest in giving us a call back for a mortgage loan especially since we have a boat load of cash sitting there and 6 different bank accounts. Unbelievable!!
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March 2020 by Jennifer Schultz
I am vey happy at this bank .they are friendly and make you feel welcome
