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August 2023 by L DENNIS HOUSTON
Jennifer the manager was quite unpleasant, and unhelpful.
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July 2023 by daniella spizzirri
They close whenever they want, don't follow the store hours at all.
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February 2023 by Net Sky Limit
Dress like a boss
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November 2022 by Claire W.
Going into this store as a woman can be intimidating but I found everything I needed and at first the staff gave me a look like I was lost until a meme we Alex I bet came over and assisted me. I ended up spending more than I anticipated but found everything I needed for my boyfriend, he was very helpful!
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August 2022 by Chris L.
What happen to this store? It had some great sales staff. Now the ladies that work there seem like they're in a rush, don't notice details, sound extremely fake about everything they say. I heard the same comment made about an item towards a customer 3x while I was in the fitting room. "Oh that's a great color on you". Just be authentic and the brand will do the rest. The ladies at this store make me not want to shop at Hugo Boss. One lady in particular pulls the suit jacket down your neck thinking she's doing you a favor as she's adjusting your collar. It makes no sense. I've had them mix up sizes, say incorrect things about various cuts and styles and just complete nonsense. I feel I can get better service from the sales staff at Nordstrom. Leaving 3 stars as I love the quality of Hugo Boss and if you're cautious of how things need to be altered/tailored you can end up with a superior product with an excellent fit.
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June 2022 by Mr. Coupon
Super awful experience. They always let customers wait super long, waste of our time! Also give wrong items to customers. They just stand their and talk with each other instead of helping customers. Even after I ordered the suit and go to pick up. They cannot find the right thing. Give me the wrong one. Not polite at all. I am curious why the owner hire them. Why can’t give negative star. Worst experience in my whole life!
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December 2021 by Parza Nanna Ram
I had really bad experience with Boss store, they really don’t understand the actual requirements and made us wait for long time especially Irini Lipi doesn’t know how to attend customers and just wasted our time unnecessarily.
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September 2021 by J Roman
Jennifer is the best.
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February 2021 by Angela M.
The store is nice, except when you are spending thousands of dollars and random people come in and sit on their only chairs. I like that they're not too pushy and I love the design. I also love their sales. I had an unfortunate event lately where I bought a pair of jeans in January 6th, and because of coronavirus, my husband only used it now February 18. The jeans ripped after one use because it was defective and the store cannot do anything about it. Quite disappointed.
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February 2021 by Anthony Ruiz
Excellent experience, great staff that was very helpful and friendly.
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January 2021 by Ravi Patel
I had a poor experience due to a store policy. Yet the manager was able to figure it out and make it right. I am glad she took the time to listen to my concerns and got it right for me. I will be shopping there again, they still make some good jackets and shirts.
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January 2021 by Damian Dabrowski
Great service!!
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November 2020 by Robert Christian
Great place to shop. The woman at counter was amazing.
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February 2020 by Jonathan
The customer service... lol there’s is no costumer service in this store. Those people don’t even wanna pick up the phone when I called while in the mall. This place has some serious management problem. I don’t know how they make any profit if people don’t care if you come inside or simply pick up the phone. And finally I end up speaking to one lady but she was extremely rude like “why you even bother to talk to me” attitude.
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May 2019 by Mike MiTev
If I was able to put 0 stars I most definitely would. Terrible customer service. The manager Sanay is super rude and illogical. I will never come back and spend money at this store. Please don’t waste your time too. And by the way all of the shoes are fake and come from China.
