-
July 2023 by Kristina Densmore
Solomon was extremely helpful! Very professional and knowledgeable! Will definitely come here again if I need to rent another car.
-
June 2023 by Alexis H
If you want good service, rent from here. They were so helpful and got us what we needed.
-
December 2022 by Rudhra
The one at Hoffman estates on golf is amazing . Customer service is the best and they make sure u are satisfied and that all one can expect from a rental 1000 time better than any rentals like enterprise and others who are sometime over in there head when it comes to customer service.
-
September 2022 by Aaron S
They "upgraded" me at my expense without telling me and charged me a 4 hour late fee even though I brought the car back early. Will not go back to these crooks.
-
September 2022 by mehul jain
Pathetic customer service. No point of making any reservations. You pay and make the reservations but they dont even have the car available even after you have the reservation done and paid.
-
July 2022 by Howard0608
This is the worst Budget Rental that I've ever been to.The older foreign guy that runs this place is extremely racist, disrespectful toward African American customers.He over bills charges to your credit and debit card and sometimes places additional holds so that the charges are intentionally inflated which increases the chances of your card being declined.I would stongly suggest that you take your business elsewhere until Budget gets rid of this guy.
-
May 2022 by Goya Pilamar
Tried to get help with a flat tire on my Budget car rental. The guy said “that has nothing to do with me!!!”. It wasn’t just rude customer service it was aggressive behavior. I couldn’t even complete a sentence without him waving his hands and acting erratic. Use Budget at your own risk.
-
December 2021 by Steven Schechter
This is a budget rental place from which I will never get a car again. The customer service is lacking. They don't check the car with you to ensure it is ready and good to go. They don't even seem to check it after their supposed cleaning crew goes in to clean the cars. My mom spent an hour just on cleaning the inside of the windshield, driver and passenger windows and side mirrors just so we could see of the car without glare from whatever was on there. The dashboard was all dusty and had the same stuff as the windshield. Worst Budget I've ever dealt with and worst cleanliness condition of a car I've rented.
-
July 2021 by Annette Cooke
Always a pleasant experience. Staff makes an extra effort to accommodate our needs.
-
July 2021 by ron todd
Perfect for all my rental needs
-
May 2021 by Mike McDaniel (Psichosix)
Nothing but a pain in the rear trying to get anything rented from this location. The person on duty when I came seemed to have no time for me. He was constantly replying to texta on his phone. Barely acknowledged any questions I had. Gave the very distinct impression I was interrupting his time. Easily one of the rudest people I have had to deal with in years. I was so frustrated I walked out and paid for an Uber to go to Enterprise just so I didn't have to deal with him. I was even staying at this hotel just for reference of how much it was worth it to go elsewhere.
-
January 2021 by Tatiana Leach
Very friendly swrvice
-
December 2019 by Freda Owusu
This disappointing review is in regards to Budget as a whole:
-
June 2019 by Charles Stoll
WORST RENTAL PLACE AROUND. They took all my information, knowing I had a debit/CC then upon picking the the car up, I reserved it THREE WEEKS AGO, they tell me the card is now "no good" and that I need a major CC. Three weeks and then you're telling me the day I leave for vacation???! I was then denied by "their" credit team when I have outstanding credit. I'm sure this has something to do with the debit/CC.
-
June 2019 by Connor Dickson
DO NOT RENT A CAR FROM HERE. They guaranteed a pickup truck for my move to another state and simply didn't have the truck and made absolutely no effort to fix their problem. There was no email, no phone call, they just let me drive 30 minutes here to say “sorry†like that solves the problem. Justin Short is a horrible manager.