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March 2024 by Nick P
VERY PROFESSIONAL STAND UP HONEST GUYS !!!! QUALITY WORK BEST IN TOWN. Ive been going here for over ten years. They are the best. @betwithhollywood follow me on the gram
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February 2024 by Samuel Arriaga
They gave me my car back this dents on it . I’m still waiting for it to be fixed over two weeks and wasted two work days for my car. I wouldn’t recommend coming here. Zero quality control .***update**** this will be my third time today checking and making sure the work is done right. All I ask is you check the cars before you have the customers receive their cars. Thre days I have to come all the way from Batavia to shaumberg only to find the work not done right.
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February 2024 by Gary Mueller
Greg and Dan were both fantastic throughout the entire process repairing my Mercedes-Benz. If I wanted an update, they were very quick to respond. My car looked fantastic when I picked it up. Would definitely return (hopefully I don't have to). GREAT WORK!
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December 2023 by N J
I've been a customer of Certified Collision Center/Resnick Auto Group for over 23 years. I have always patronized their business with the purchases and repair of my vehicles. During my past experiences I have had nothing but good results and courteous customer service. However, after my most recent repair/visit I do not feel the same and can not say that I have received proper or courteous customer service. Five days ago I kindly ask for response and resolution to rectify an improper, flawed, and terrible repair/boby job done on my vehicle at Certified Collision Center/Resnick Auto Group. As of today I still have not received a reply or response to my email or concerns. I brought my vehicle in to have it repaired. My insurance paid over $10,000 for repairs. They did not repair the paid repairs to my vehicle in certain areas of my vehicle correctly. The manager over the technician department saw the issues and agreed to fix them. He advised me that he would need to take my vehicle right in that day and get me into a loaner vehicle while repairs are corrected. However, upon speaking Anna she stated that they don't have any loaners and would not have any until January 2024. As i'm standing there and disbelief, Anna reiterated what she said and added "the company has scaled back on fleet vehicles so that's why we don't have any loaners"! As a customer I can not believe such a large company as Certified Collision Center/Resnick Auto Group would not have a loaner vehicle to accommodate me while they're company fix the errors, flawed repair to my vehicle which should have been repaired correctly during the allotted time that my vehicle was at their shop for repair. You mean to tell me you did not repair my vehicle like it was supposed to and I as the customer has have to wait a whole month before it's rectified and corrected??? No, unacceptable. Please keep in my insurance paid them promptly even before repairs started on my vehicle. Not responding to my email correspondence or via phone clearly shows lack of concern or promptness to rectify services that was not done right at the initial repair. This is unprofessional, unacceptable and very poor customer service that needs to be rectified. The way that I have been treated as a customer is unprofessional and unacceptable. I'm still waiting.....
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November 2023 by JOHAN THORNE
Certified Collision Center did a great job on my 2019 Toyota Corolla , car looks amazing , thank you guys! A+!!!Service: Body & Trim
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August 2023 by Sadik Hossain
When I say we had the best car buying experience here I’m referring to only one person, “The instagating Entertainer”, ask for Armani. This man has made our experiences here wonderful and enteraining
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July 2023 by Anthony
The people at Certified Collision are professionals and have excellent customer service it was a smooth experience. Peter and Jimmy are awesome. They were very professional and communicated well through out the process. Car was dropped off and repaired very quickly and they even detailed the car for me it looked good as new. Thank You Again! I highly recommend Certified Collison Center
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July 2023 by O
When I ask for an estimate, they told me that I need appointment but they may have some one free they ask me of I will pay cash and I said no that my insurance will pay they sk me what insurance you have I responded state farm so he changed and told ohh we don't have any avaliable first appointment will be October.This did not set well with me. I will never get back to them. You see, they are interested just in money and not in customer service
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June 2023 by Ron Z.
Took my car here for repairs, I was told that it would take one day to tear down the car, three days for the paint, and another day to put everything back together. Two days after I dropped my car off they told me that my car was in tear down mold, Two days later I called for another status report, they told me that my car was in tear down mode. That didn't make any sense to me so I took a ride to Certified, to see the status of my repairs. To my shock and amazement, my car was just sitting there, in their parking lot... NOTHING HAD BEEN DODNE TO THE CAR ! Needless to say, I took possession of my car and left.
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June 2023 by John H.
John Second vehicle we bought from this dealership. Alit Memeti was our sales person. He was outstanding every set of the way, from negotiations to delivery of the vehicle. He spent a considerable amount of time explaining every function of the vehicle. Alit even called the following day checking to see if we needed any assistance with the operation features of the vehicle. Asking it there was any other questions we might have regarding the vehicle. This was far and away the most pleasant experience purchasing a new vehicle.
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May 2023 by Joseph Spangler
Fantastic experience! The staff there made me feel very welcome and never pressured me to purchase anything additional or anything like that. They also have a really great service where Enterprise will pick you up and take you to pick up your rental!
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May 2023 by Agnes Dabrowski
Amazing job!done faster than planned...thank you! Great customer service ...Services: Body & Trim
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April 2023 by Jerico Del Rio
My truck has been restored professionally to it’s pre collision condition. All parts used are genuine and done in to time. Excellent staff and very courteous. Highly recommend!Services: Body & Trim
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April 2023 by Melanie Norwood
They’ve had my car for just short of 3 weeks for a hit-and-run sideswipe that led me to need a mirror replacement and a decent bit of body work and paint on one side of my car. Any updates have been because I have called them. The mysterious “production manager” over my claim I have never heard from or spoken to. The last update was over a week ago, when my car was allegedly in “paint” and some things were still being worked out with my insurance. Fast forward just over a week, they’ve been paid since two days after I spoke with them last (3/15 is when my insurance paid their supplemental claim; today is 3/24), and my car is still in “paint.” They have indicated that it will still be nearly another week before my car is ready.By the time I get my car back it will have been nearly 4 weeks, with minimal updates. And I have zero doubt that if my ex husband was asking about this car, it would not have taken this long.Services: Body & Trim
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April 2023 by Julia Costabilo
I just picked my car up from here after they had it for a month for something which should have taken a week at the most. My car now has a giant scuff on the rear bumper which wasn’t there before and my SiriusXM radio has been completely removed from the car’s infotainment system.
