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November 2023 by Kateryna Vohra
Had a great experience with opening a student account, I recently transferred banks from BoA and don’t regret nothing. Service here is great in person and offline. Everyone I know also use chase and are highly satisfied with it.
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October 2023 by Katya Birchak
Had a great experience with opening a student account, I recently transferred banks from BoA and don’t regret nothing. Service here is great in person and offline. Everyone I know also use chase and are highly satisfied with it.
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May 2023 by marta g
Went today to exchange mutilated bill my daughter found on Earth Day while cleaning school ground and teller in the second window said she will not accept it because it’s too mutilated. I asked if it’s a general policy or Chase only, she said it’s Chase policy. I am Chase customer for many years. Didn’t have time to argue at that time so I just left. I checked online and went to another branch, accepted the bill with NO problem. What a terrible customer service there and I will be closing my accounts soon with Chase. Bill was at it’s at least 75% in piece in my opinion. I’ve been banking online and I go to this location maybe once a year if I need to and I think a decent customer service should be provided for such a big bank as Chase. Disappointing.
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April 2023 by Fair Enough
The lady cashier was super lazy and pretending that she was busy with computer leaning in and staring in the system to check her make up I guess. Go home lady if you think you are something but your attitude was super cheap and stupid. Get more customer service training if you want to look decent.
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January 2023 by lauro guadiana
I had the best experience with Kari Castro. I had a question regarding payments for my mortgage and she went above and beyond in assisting me and giving me all the information I needed. I look forward to working with Kari again! She is an incredible employee and her customer service is 2nd to none!
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January 2023 by Danielle Naqvi
Horrible customer service. My husband was an hour away from his hotel when he realized he left his wallet. Went into this location and asked for help. Was told nothing we can do. We have been customers for over 20 years. The supervisor didn’t even try to help. Very dissatisfied with the location!
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August 2022 by WakeboardGirl
I've met with 3 different bankers at this Chase branch multiple times in recent years, for assistance with my Parents' bank accounts, their Estate, Trust, Powers of Attorney, the sale of their house, as well as other matters. I found each Banker to be professional, & very knowledgable on these topics, & each took their time, & answered all of my questions. So I'm leaving this review to say thank you, & to let them know their service is very much appreciated!?
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June 2022 by Wakeboarder Girl
I've met with 3 different bankers at this Chase branch multiple times in recent years, for assistance with my Parents' bank accounts, their Estate, Trust, Powers of Attorney, the sale of their house, as well as other matters. I found each Banker to be professional, & very knowledgable on these topics, & each took their time, & answered all of my questions. So I'm leaving this review to say thank you, & to let them know their service is very much appreciated!?
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June 2022 by Dominick P
Used to go there all the time, but one day went there to get cashier check, probably used other card to verify, so instead of retrying with different card with proper authorization, bank teller asked me for my social security number, when I refused to give it to her, she called her manager and together in front me, without my consent, they used their credentials in the system to view my account, wrote down my SS number on deposit slip and wrote me a cashier's check. I complained to chase customer service, only to be told I didn't need SS to get a check.
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April 2022 by Woytek Niemiec
It's third time when we tried to open business account in this branch. Either they don't have enough stuff or you have to make appointment even that nobody answers the phone. I thought bank is for clients not other way. So dissatisfied.
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March 2022 by Maggie Wynimko
Love the customer service at this branch. Nico is very knowledgeable and helpful. Great follow-up. Highly recommend.
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December 2021 by Ornina Barkho
I wish I can give zero star for this bank. I’m so disappointed with this bank with all its employees and customer service. They give you hundreds of phone numbers and none of them works. My account has been restricted for more than three weeks just because they needed a proof of my new address. I provided them with all the information they needed and still the same. I’d never recommend this bank to anyone. I had to come to the bank twice a week to know what’s going on. They just waste your time and money and I couldn’t withdraw money for three weeks. So sad and so disappointed with them
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December 2021 by Fate O.
THIS BANK SUCKS. REALLY, REALLY SUCKS,. One mistake after another. From what I remember- Two years ago, a banker promised a bonus for opening a business account there so I did-- when I didn't get a bonus, I asked about it. He said it would take a few more weeks to come through. After more than few weeks passed, they said it was a mistake and there was no bonus. So basically, I was tricked into opening account with their promotion only to never get that promotion. I left that account open to save headache from closing re-opening but after today, I plan on it. Last year, a banker couldn't tell 2 + 2 from 5. Made a mistake on my account throwing off transactions then made my statement even more confusing with credits, debits, and what's not. Today, a banker couldn't notarize my form because the form ask for "witness." She said I have to BRING a witness. Whaat?!?!! The agency that needs notary said THEY are the witness and thus supposed to notarize it. All they need to do was read my statement and verify that I was the one who sign the statement. I try to remind myself not to close account with them because not all Chase bankers are D**** There are some really good Chase bankers out there and unfortunately, this one is not one of them.
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August 2021 by mike rhee
If you have a business account with Chase, do not go to this branch. The employees including the manager do not know the difference between a business being in good standing/active and an assumed name being active/inactive. Poorly educated employees make you waste your time.
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June 2021 by Sam Idrees
I always get good service at this branch.
