-
November 2023 by michael niedzwiadek
Emily was super friendly at schaumburg location highly recommend super nice!!
-
October 2023 by Scarlett
Went to the branch yesterday trying to buy some Peso. The staff kindly checked estimate time needed but it would be too long for me, so we decided to go to the main branch in DT and left. Then the staff( I forgot to ask his name) ran to the parking lot and reminded us to call first it was such a warm gesture. I love this branch!
-
September 2023 by Joseph Spangler
Carlos is amazing to work with! Very helpful, kind and gives great insight/advice!
-
July 2023 by Keith KoKoruz
If you call the branch phone number, no one ever answers and then you get transferred to some call center. I finally get through to a banker and explain my issue and before I can even finish, I get cut off and told I need to call a toll free number. I explained to the person that I wasn’t finished explaining what was wrong and she couldn’t be bothered. I will be looking for a new bank to move all of my business to.
-
June 2023 by B Harris
This Branch is terrible. I walked in to resolve an issue with my account and they gave me a phone # to call to resolve the issue. I call the number and the person on the phone said the branch could only resolve the problem. I don't trust this bank at all and my company will be looking for a new bank to handle our investments and finances from now on. Consider yourself warned if you bank with this bank.
-
May 2023 by Caio Mussato Amorim
Very good service and helpful people! Big shoutout to Fabricia G., who is my Account Manager, super friendly and knowledgeable! Feels great being attended by another Brazilian!
-
May 2023 by Caio Amorim
Very good service and helpful people! Big shoutout to Fabricia G., who is my Account Manager, super friendly and knowledgeable! Feels great being attended by another Brazilian!
-
April 2023 by Shekhar T.
Opened a new bank account, met with Ryan he is quite a professional and gentleman hope to see more of of that everywhere. A very nice experience overall!!
-
March 2023 by Fengwei Yu
Waited 1 hour for applying credit card and a woman just came to say All bankers are busy…do you want to make an appointment for tomorrow? We didn’t even say “yes” and she was playing her iPad which looks like we already said “yes”. And she just let a man in since he just wanted to close his account even though he was after us. Lol how ridiculous it is…if all bankers are busy just let us know and we will be fine to reschedule. It’s a bunch waste of both time tbh. Please being a little bit professional at least please…
-
February 2023 by Gerald Mcfadden
Just stopped by to make a new account with Chase at 4:20pm and was told that they didn't have enough time to create a new account for me. 40 minutes until the bank is set to close, I had to find the employees to ask for someone to help me, just for him to have a manager come over and tell me they're unable to assist me due to not having enough time. I will certainly take my business else where. Hopefully they have other polite and accommodating branches, this one is not! Mind you, there was a customer complaining of poor customer service while I was waiting for the manager.
-
January 2023 by S P
Stay away from this branch and especially Tatiana! Wish i had read the review before. Someone please train the staff before you put them up front. HORRIBLE EXPERIENCE.
-
October 2022 by Erin G.
Not very assisted kind of experience. Understaffed possibly? Employees seem a bit ineffective. Won't come back here
-
September 2022 by Shujaat
Don’t let my rating fool you but google doesn’t give a 0 star option. they simply just don’t care.Chase froze my account directing me to go in branch to fix it. The bankers refused to help me or give me any information. Asked for every form of ID just to add another obstacle and tell me they can’t help. They said i could close my account and get my money, just to say I can’t close my account. This went on for a week. Pretending to have other client appointments so they wouldn’t help me/ make me wait. I understand if you’re a rude or mean customer people tend to help you less, but this was not the case.Went to another branch and they fixed my issues in 10 mins.
-
August 2022 by Tsoom Tsolmon
This is the worst chase branch ever. I was here twice however every time their services are so bad. Workers doesn’t know anything. Really bad acknowledged. Why don’t they train more and give to customer good service.Indian banker is the worst customer service and racist. I will end it today. Every time every single time they give me stress.
-
June 2022 by Niman Aziz
Very unprofessional I opened business account oh boy it was horrible the lady seemed she does not want to be here and very fake smile the entire time she had a straight face ?!!! She made me feel and think she is doing me a favor by getting my money
