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October 2024 by Michelle
The staff at the Citi Bank Schaumburg location are very professional. I especially appreciate Ms. Anna Amato, Nancy, and the bank tellers for resolving our issue promptly and with great professionalism. They are not only efficient but also very friendly. I highly recommend this location for anyone seeking excellent service.
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August 2024 by Martin Estrada
A bank that won't accept cash for payment unless you have an account with them. This kind of stuff should be illegal. What a poor excuse of a bank
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March 2024 by David Fei
Most poorly run excuse of a bank branch I’ve ever seen. My family opened a lunar new year promotional account with them that was supposed to come with a gift and we never received the gift because the idiot staff member who opened the account for us never filed the proper paperwork. When we inquired about it the branch staff then proceeded to lead us around in circles for months with no resolution. We still haven’t received the gift yet, Citibank is a bunch of thieves and criminals just like all of the other banks.
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January 2024 by derek pinc
I went to get help at Citi Bank Schaumburg location. I met Sonia and rest of all bank tellers at this location. They were helpful and patient with me. I highly recommend this location. Thank you so much for assisting me.
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June 2023 by George Carlson
Excellent service!
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March 2023 by Venkat Chandramoleshwar
Nice branch although rarely go there due to online banking
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December 2022 by Mona S
David is the best. He always try to help clients.
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December 2022 by lamusa bahnam
I love Citi Bank Schaumburg Sonia. Help me out with my banking, and Rita helped me with my transaction. Thank you so much for assisting me.
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June 2022 by bro young
This branch need to be shut down !!! The customer service is terrible !! Racism also exist here I seen them treat a African female & male here totally wrong basically put them out their establishment !! Immigrants also come open bank accounts here fraudulently without valid proof of ssn card This place is a joke !!
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June 2022 by S R
This should be a zero star. To get to talk to a customer service representative for an issue that is not addressed in their automated phone system takes more than 1 hr and much frustrations. worst is they hang the phone on you while you are trying tell them the issue you are calling on. I am moving my account from here.
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January 2022 by Yan Song
Honestly they should close this branch, every time I go there, they are under staff . The worst time was today I went there to do a wire they told me only one banker working today and she is not available. One banker lol
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October 2021 by Sujay Roy
This should be a zero star. To get to talk to a customer service representative for an issue that is not addressed in their automated phone system takes more than 1 hr and much frustrations. worst is they hang the phone on you while you are trying tell them the issue you are calling on. I am moving my account from here.
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August 2021 by Gabby L
The branch people are nice and understanding. But citibank's fraud department is deplorable! The department tried to say my personal check was fraud and didn't even attempt to contact my bank to find out if it was. My check wasn't fraud and I wanted to move all my banking to citibank but that isn't happening. When my check was "deemed" fraud, they already started the process of closing my account without any warning and tried to hold my funds already there, wanted me to wait almost a month to get it back. I'm a college student with limited funds and wanted my money back right away so I was told to come to the branch to get. I live in WI and had to make 2 trips to get all my money back. Let this be warning to anyone wanting to open an account with citibank, don't!
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March 2021 by Catherine Lombardi
Everyone has always been friendly and helpful
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March 2021 by Gabby
The branch people are nice and understanding. But citibank's fraud department is deplorable! The department tried to say my personal check was fraud and didn't even attempt to contact my bank to find out if it was. My check wasn't fraud and I wanted to move all my banking to citibank but that isn't happening. When my check was "deemed" fraud, they already started the process of closing my account without any warning and tried to hold my funds already there, wanted me to wait almost a month to get it back. I'm a college student with limited funds and wanted my money back right away so I was told to come to the branch to get. I live in WI and had to make 2 trips to get all my money back. Let this be warning to anyone wanting to open an account with citibank, don't!