CVS offers a mixed experience based on customer reviews. Some customers have reported slow service, mentioning instances where employees were preoccupied, leading to delays in assistance. However, positive feedback highlights excellent customer service, particularly from employees like Donna and Lucas, who are noted for their patience and kindness. Donna was especially praised for her helpfulness while dealing with couponing customers, showing diligence and care for others. The pharmacy staff also received commendations for their support and willingness to answer questions, ensuring a pleasant experience. Overall, while there may be some service issues, the kindness and professionalism of certain employees stand out, making CVS a reliable choice for many customers.
