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February 2024 by Mia Ferraro Schultz
Juliana at the Woodfield store was over the top helpful. I came in with a beanie hat that my daughter received for christmas that I wanted to return but I did not have a receipt. Figured I'd get store credit. However she could not find it in her system to process it and there were non in the store. She took down my phone number and put a notice out to all the other stores to see if they had that beanie in stock to get a sku so we can return it. She called me back a week later to no avail which is unfortunate but understood. I appreciate that Juliana kept me on her radar to do the best that she could to help the situation. I now have a new beanie to keep for myself! Thx Juliana
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January 2024 by Alexandra Escobar
Go to Oak Brook instead. Rude associates at this location! The associate was unhappy with the fact I was doing a return and his tone clearly shifted… not good customer service here
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September 2023 by kenzie howell
The staff was helpful but I got a pair of jeans from there and as soon as I got home I noticed the zipper was broken off. I never wore them so I am disappointed.
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August 2023 by Briana Polan
Izzy was very helpful and provided a great experience!
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April 2023 by Ashley H.
I love this place! Best clothes! I was so sad to see the dry goods in Hawthorne closed
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December 2022 by Devon M.
I bought a jean jacket for my daughter during the Black Friday sales. She needed a different size so we went to the store today with the original receipt for an exchange. This is an even exchange, as we were looking for the exact same item in a different size. However the sales associate told us it would cost $22.00 more because we bought the jacket during a Black Friday sale. I paid it since my daughter really likes the jacket, but it seemed wrong on every level. So I got home and visited the website to see if there was any fine print about this ridiculous policy and there isn't. There is a policy that talks about price adjustments if something becomes cheaper but nothing that says if you buy something on sale and present the original receipt for an exchange, they have the right to charge you MORE for the same item. I called customer service who absolutely wouldn't help and instead transferred my call to a random store somewhere in America. The store worker at the random store had zero idea what I was talking about, so I finally gave up on the phone and emailed customer service. I was told that an "even exchange" would be the same size for the same size (exactly WHO exchanges one size for the same item of the same size?) so technically that exchange wasn't an "even exchange" and they get to keep my $22. No, it's not a lot of money, but it's an absurd practice and absolutely no where is that listed as part of any policy. I won't be back, and I spent a considerable amount of money there this year as I have more than one teenaged daughter. I liked the merchandise, but I'm not going to get punished again for guessing a size wrong. Terrible.
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September 2022 by Victor Sartain
They lie to their employees about vacation hours.
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June 2022 by Ella W.
these "women" behind the counter believed we stole. the. nerve. will not be back for life.
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May 2022 by Gabby Z.
First time here purchasing some dresses. Plenty to chose from and everything is really organized. Love the calm atmosphere and the ladies working here. Sale section had plenty of dresses and other nice clothing for a good price. Recommend!
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December 2021 by Juan L.
So bad service, people who work here are not even nice to you. One of the workers from this place almost crash with my baby stroller and she didn't even say "excuse me or sorry" I don't recommend this places at all
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December 2021 by Mariana G.
This store is amazing! Dry Goods is one of the most visited and great store inside the Woodfield Mall. Their place is always clean, nice, and organized. You will really feel welcome once you enter, their staff will also greet you, and show you a big smile. All of them are so decent, kind, and friendly. They all know how to treat all of their customers so well. They are so personable. Outstanding customer service. Really love the items of this store, they have many different styles of clothing, and also all of it has a decent and fair price. Very interesting place. Perfect for girls who really love to shopping and buy some quality items. So many elegant and unique items. This store is one of my most visited place when I am here in Woodfield Mall. So worth visiting place and so many things worth to buy. I will definitely shop here again when I am in Chicago. Will recommend and introduce your place to all of my friends and family. So that maybe next time I will visit with them. Thank you Dry Goods! I am really amazed with your beautiful store. Can't wait to visit again. Thank you Dry Goods! You are the best!
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November 2021 by Gabriel D.
This dry Goods is one of my favorite shop here at the Woodfield Mall. Once you enter their place you will notice that the whole place is very clean, nice, and such an elegant place. I really enjoy the amazing clothing styles of this Dry Goods and their prices are so awesome. The staff here are so helpful, hard-working, and decent. They will guide and assist you when you need to use their fitting room. All of them are so patient, calm, and professional. The customer service is extremely amazing. They all really want to interact with all of their customers. You can also find some great deals at this place, like discounts, promos, and even sale items. You can buy anything you want here without breaking your pockets. You can literally save a lot here compared buying to other stores around. So what are you waiting for? If you are around this city area now try to drop by here and visit this place, you can also find some worth-visiting shop near this place, and also inside the Woodfield Mall where you can find this Dry Goods. It is so worth it and never disappoints. Thank you Dry Goods! You are so fantastic! From handling and assisting your customers up to proving that your shop is one of the phenomenal place in this city. Thank you for great customer service, great employees, awesome pricing, wonderful place, and quality items. Will go back and shop again soon. See you guys! Keep it up! Kudos!
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November 2021 by Kelly M.
This store is amazing! The store is clean and bright. It has a lot of interesting stuffs inside. If you wanted trendy clothes then you should visit them. They have a variety of women's clothing. On my recent visit. I love their selection of tops, printed and trendy t-shirts and more. The clothes have a nice fabric and are all in great quality. I actually purchased a few and now I love to wear them all. Prices are also fair and reasonable. They have selection of jewelries like necklace and rings with wonderful designs. There are also other accessories and most of them are lovely. I just did not spend much but I will surely be back next time. Highly recommended!
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August 2021 by SkinnyYaoi X.
Obsessed with this store! Lots of good quality clothing items. Super soft fabrics. Friendly staff every time I've gone. Great fall attire. Love the overall vibe
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June 2021 by Liliana Esparza
Horrible customer service by an employee named Kareli she was rude. Very disrespectful and toldme to go somewhere else if I didn’t appreciate the service. Should definitely not be in the retail industry. Will not be shopping here anytime soon and I don’t advise anyone else to do so.