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January 2024 by Brian Sanders
Service was an after thought
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December 2023 by Leland Nolan
Tried to exchange a pair of pants for size that I bought online for $45 but because they don't have them in store, they told me that it would cost $90 for them to "re-order"! So if you get a sale price online, you can't exchange them for another size in store unless you want to pay double. NO THANKS!
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August 2023 by Kevin Smith
Really friendly and helpful staff. 7/27/2023. A/C not working and for the rent that's paid its ridiculous. Poor employees you deserve much better. I was just at EB in Naperville all cool inside. My son and I would of shopped your store longer yesterday but not in that heat.
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May 2023 by Biman Biswas
I wish I could give no star but there is no optionI bought a jacket and after a month kept is as AS-IS with tag and bill, the store would not take the returnI had to call customer service and then it got acceptedWill never visit this store again
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March 2023 by Avram Liebowitz
Nice store, great selection of outdoor apparel.
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December 2022 by James U.
This review is written about my experience of ordering online on eddiebauer.com. What a debacle! First, the picture of the jacket I ordered was misrepresented. The picture showed the jacket with a hood that could be tucked neatly into a collar. When I received the jacket there was no collar, the hood was sewn into the back neck area and hung on the back of the coat. It looked awful so I sent it back. Once they (Eddie Bauer) received the returned garment their customer service advised it takes 3-5 business days before they will send you a credit. Eddie Bauer received my return on 12/02/2022 per FedEx tracking. As of this writing it is now 12/12/2022 and still no credit received for this garment. When you speak with their customer service team, you get nowhere. They read from a script and tell you 3-5 days. That's all they know. It is pretty obvious to me that the name Eddie Bauer is now just a name and not the legacy Eddie Bauer store we once all knew as a place we could go to get high quality merchandise at a fair price along with great customer service. Obviously, that is no longer the case. I will never buy from Eddie Bauer again.
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December 2022 by Missy Smith
I went to Woodfield Mall on a Christmas shopping bus trip on December 3rd. My sister in law and i went into Eddie Baur. I was looking for something special to surprise my husband with. Lisa and her staff went above and beyond to go the extra mile to help me achieve my wish! I can honestly say they truly care about making their customers happy...Lisa and staff thank you so much!
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June 2022 by Rebecca C.
As a company I think it's gone way down hill. Ordered two pairs of shorts and two tops on June 13th. Tops shipped quickly but shorts have been "in process" with a shipping date that keeps getting pushed back. Now the site is saying they will ship on July 17th. And customer service is no help. Says their "hands are tied" since the order is "in process". Do not buy Eddie Bauer.
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February 2022 by Abigail Miller
Eddie Bauer is the best mall I have ever been to! Their place is really gem in this area. It’s been quite a while since we last go here but the nostalgia, it was a huge. I still remember how it looked before and remember some staff that worked here but their things were still very good. I just realized that their customers service is the best! Definitely, compare to others. They are so decent and friendly yet also very professional about their work, they assist so nicely and also loving how they would really help you to find some stuff that you’d need. Their stalls are very organized, highlighted with great things, some are actually quite expensive but trust me, it is just worth to visit. I remember their clothing aisles in here, and it did not disappoint now that I go here again. The fiber and texture of their clothes Is just great and I love their jeans, one of the things that I would always go here for just because the designs and everything is so neat, some are plain simple yet some are just very formal. Their clothes and all. I love this place! Definitely recommending it, their service is neat and their staff are great. Keep up the good work! Hoping to come back for another time. Thank you guys for awesome experience you gave to us. Your also great by treating customers so well. Thank you for outstanding service. You all did a really great job! Well done guys! Keep it up!
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January 2022 by Abigail M.
Eddie Bauer is the best mall I have ever been to! Their place is really gem in this area. It's been quite a while since we last go here but the nostalgia, it was a huge. I still remember how it looked before and remember some staff that worked here but their things were still very good. I just realized that their customers service is the best! Definitely, compare to others. They are so decent and friendly yet also very professional about their work, they assist so nicely and also loving how they would really help you to find some stuff that you'd need. Their stalls are very organized, highlighted with great things, some are actually quite expensive but trust me, it is just worth to visit. I remember their clothing aisles in here, and it did not disappoint now that I go here again. The fiber and texture of their clothes Is just great and I love their jeans, one of the things that I would always go here for just because the designs and everything is so neat, some are plain simple yet some are just very formal. Their clothes and all. I love this place! Definitely recommending it, their service is neat and their staff are great. Keep up the good work! Hoping to come back for another time. Thank you guys for awesome experience you gave to us. Your also great by treating customers so well. Thank you for outstanding service. You all did a really great job! Well done guys! Keep it up!
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December 2021 by Florencia N.
Eddie Bauer is really one of my favorite store here in Woodfield Mall. Their place is so great, so clean, nice, and organized. You can easily shop and get the things you want. They are so well-sorted and well-maintained. The whole place is so nice and bright. You can checkout so easily and quick. The shoes they have has a high quality and so many good brand. So worth it to buy and can save a lot compared buying to other stores around. You all must visit this place and give their items a try. Their location is very accessible, so near, and easy to find. Their place is also near to other well-known places around. They are located inside the Woodfield Mall. They are one of the most visited store and really worth to go to. You can also find here some great deals like discounts, promos, and even sale items. They are so fair and reasonable in terms of pricing. I am looking forward to visit again and shop to this store when I am nearby. Thank you Eddie Bauer for such a wonderful customer service and experience! Please keep up the good work and more customers to come. See you guys again soon! Thank you! Kudos!
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November 2021 by Thomas H.
Eddie Bauer is one of my favorite store to buy and get winter clothes. The quality of all of the items they have is so amazing. Everything at their store is worth the price. They also have jeans, rain coat, boots, and others. Some of their items and clothes are very unique, all of it are functional, and durable. You will not be disappoint at this place. Items are high quality, classic, and they also have clothes that has trendy styles. This Eddie Bauer has many great deals, such as promos, discounts, and even sale items and clothes. You will absolutely love their items because of its quality and reasonable prices. No wonder why lot of people literally going back here again and again to shop once the winter is coming. Eddie Bauer is one of the few remaining clothes stores that sell quality winter items and products. Plus, the sales associates here are awesome, they are so friendly and nice, they will assist and guide you all around the place, suggesting some perfect items for you and even telling you the cheaper one for you to save a lot. This place deserves a 5-star. Their items is extremely awesome, the staff are working so fast and they are so kind, and their place is cozy and clean. Eddie Bauer has everything we need for winter season. You can find here anything you might need for cold days. Their clothes are worth every penny, all of it is quality and branded, and also they have styles in clothing and other items they have. I would love to go back here and shop. Want to try some of their items. Highly recommend this Eddie Bauer. You will absolutely love their place and items. Thank you Eddie Bauer and to all of your employees as well. Thank you for such a wonderful experience and great customer service. I really love the items I got there for winter. You are such a gem Eddie Bauer! Thank you and kudos to all of you! Keep it up! You all did a really a great job!
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August 2021 by David Kay
It's been a while since we've been in an Eddie Bauer -- probably a handful of years -- so we might be looking through a haze of nostalgia. Still, this used to be the go-to place for sturdy, practical, and attractive natural-fiber outdoorsy clothing and accessories. We visited two Eddie Bauer stores during this trip to the Chicago area, and both felt more like Columbia stores.
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April 2021 by Scott McMillan
Only one employee that I could see in the place and she handled everything with the customers with aplomb while still putting out merchandise and marketing displays.
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April 2021 by Ginger Metevier
My mom loves this place!
