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February 2024 by Steve Schweichler
Ok place
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February 2024 by Jason Bolden
Customer service was great from the team at this location!
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February 2024 by John Day
When I picked up the van, the wiper blades were frozen to the windshield/hood of the car. Also during the trip, the low tire pressure light came on and we had to fill all 4 of tires with air. Other than that, the van served us well.
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January 2024 by Naoise Goeden
Q was really helpful, very clear and concise. Got a little bit of the run around from another store on Roselle, but this store seemed to have a better more expedient process. Putting it a four stars because they were a little later than expected with picking me up by about 45 minutes.
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January 2024 by Denman Murray
Just finished a massive ordeal with my personal vehicle that was in the shop for over 4 months. I have been dealing with the Schaumburg Enterprise team the whole time and they were great! I didn't know how long it would take to fix my car and the guys didn't hassle me about it- they just kept renewing the agreement, month after month- I had to trade out two of the rentals and they made the process quick and painless. Needless to say, I also spent many session in their facility and always witnessed them providing great customer service to the other customers- friendly, knowledgeable, always trying to find solutions. In a strange way, I am gonna miss them!
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January 2024 by Diane Marinelli
They are always awesome and friendly
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January 2024 by João Matos
I rented a KIA Soul through enterprise rent-a-car at Schaumburg from October 30th to December 5th. Your rental management Trainee, Andrew Reger worked with me throughout the entire process, from picking me up the first day to closing things out on the last day.Andrew performed exceptionally well and the quality of the customer service experience he delivered was exemplary. He communicates in a very open, friendly, and approachable manner with attention to detail in his work. Andrew engages in a manner that makes you feel like the business is serving in your best interest which builds a lot of trust within the customer. My experience with him has been a 5/5.
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December 2023 by Mallory Miller
I had a rental for a day, while my car was in the shop for a recall. I was lucky enough to interact with Andrew! He was so kind, thorough, and enjoyable to deal with. 10/10
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December 2023 by Melissa Jaimes
This experience went so well it was really easy. Rico was able to help me in understanding how everything works. I was hesitant on getting a car rental. He was very friendly and reassured me that enterprise was the place to rent a vehicle. Overall, Rico made a big impact on why I got a vehicle. Enterprise has a really good team. I 100% recommend anyone else to trusting enterprise to rent a car.
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November 2023 by Domingo Gomez
They are most courteous bunch of guys that I've had the pleasure to work with. Kudos to Alex, Quentin and Andrew for providing great service and being ever so professional in the way they handle their customers. I will continue to rent with Enterprise as long as my travels continue to take me to far off places related to my work. Keep up the great work guys!
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October 2023 by Jacob Luis Juarez
Everyone at this location was very polite and professional. Please give them a raise! I will definitely come back again due to the customer service
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September 2023 by Rob Larsen
First car was dirty and had the check engine light on. Looked like it had not been washed in 1 year. 2nd car was dirty and had old bags on the rear floorboard as well as under the seat. Car also smelled horrible. Greasy substance on the emergency brake. Not the best experience.
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September 2023 by Diane Falk
I recently had to rent a car for several weeks while waiting for a new car after my car died. I dealt with Jovanni and Sandy at this location and with another gentleman at the Skokie where I returned the car. Everyone was very courteous and professional. I would definitely use them again!
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May 2023 by Kam Rafi
The place (Schaumburg location) is great specially the staff: they super nice, polite and friendly. they got the car done within 5 minutes, heads off to them.
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April 2023 by Michael W
I recently rented a 15 passenger van from the Schaumburg (Golf Rd.) location. The vehicle was excellent and was perfect for our trip. The customer service was excellent, especially Manager Alex. I will definitely be using this location again in the future!
