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June 2025 by Salman Awan
Used to be such a great store, been going downhill. Service is really bad.
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May 2025 by boom G
Love it..
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April 2025 by Lucy G
Staff stares at you instead of helping. I greeted the cashier and she stayed quiet and acted like I wasn’t even there.
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January 2025 by Md Asif Khan
Very confusing to find an exit.
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October 2024 by Jackie Elenz
The staff was absolutely fabulous! We were given such personal service. It was just amazing! X O was so patient and kind . She helped put together so many outfits for my son. Outstanding experience.
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August 2024 by Brenda Sotomayor
TAKING A MOMENT TO GIVE THIS STORE A 5 STAR REVIEW. EVERYTIME IN IN THERE THEY ALWAYS CATER TO ME AND GIVE ME THE HELP THAT I NEED. THEY GO ABOVE AND BEYOND TO FIND AN ITEM. ALWAYS A PLEASURE!! THANK YOU!!!
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June 2024 by Amy Sterne
Stores “systems have been down” for three weeks so they can’t take returns…you only have 30 days to return things! So I’m supposed to drive 30 min to another store? Completely ridiculous.
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May 2024 by Irma
I like it but intimately it has a lot of problems with the system in this month of May, it's been two times that I go and the system doesn't work
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May 2024 by Yovani Simental
Fantastic overpriced clothes but definitely worth the price!!
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February 2024 by Lindsay Mccann
Express was my go-to for YEARS! 90% of my clothes were from there, but now their sizes are erratic, quality has diminished and styles aren't my favorite. I haven't found anything to buy in years. Very disappointing.
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December 2023 by Ildiko Balogh
Express offers great styles, and if you wait for sales, the prices are reasonable too. But lately, things seem to have gone downhill with the brand. I had multiple in-store experiences, including one in Schaumburg, where the store seemed seriously understaffed and they had teenagers (the manager's kids maybe?) helping. They didn't seem to be trained and had no clue what they were doing, so I doubt they were paid staff. I also ordered items online that I planned to pick up in the Lincolnwood Town Center store, which were never prepared for me. I got an email confirmation that the items are ready for pickup, yet when I went to the store, the staff claimed that they never got my order. The store was in an incredible disarray, so my guess is that they were just too overwhelmed to deal with online orders. I am also having issues receiving a refund for items I returned to the Schaumburg location weeks ago. The in-store staff member handling the return seemed very confused about the process, so he probably messed up something. Now I keep contacting customer service to get that refund and they keep telling me to wait because refunds take time. Today, three weeks in, they finally confirmed that the refund was never initiated and they will initiate it now, but I still have to wait another week and a half before I get my money back... if I get my money back. I may still need to call a few times before they finally process it. Such a mess!
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November 2023 by Nathan Mejia
The staff was very warm, welcoming and helpful. I needed a suit for a new job by the next week, and came into the store late, an hour before close.Ruby was very kind and accommodating to help me with point of purchase all the way through the transaction. And Angel helped me greatly with picking out the right suit as well as helping me purchase the correlating pants online.They were greatly helpful. They treated me like I was a friend. They were very kind and professional, even though I came late, yet they didn’t rush me, and they helped me out so well. I would highly recommend going to this store.
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October 2023 by Vitalie Lozan
Had to return something and they had only 1 register opened (out of 4). 20 people in line and they wouldn’t get other cashiers to speed up the process. Took a good 45 minutes … :(Not cool.
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September 2023 by Dione Gardner
My favorite brick and mortar clothing store.
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August 2023 by Isabel Ramos
Very organized, friendly, good service and lots of fashion from elegant to classic to good taste in dressing, ? ?
