-
February 2024 by Andrew A.
Came here to get a check engine light fixed. They were able to repair my oxygen sensor, but gave me my car back with more lights on than when I dropped it off. I asked them why that is, and they wanted to charge me another $109 to run diagnostics after they messed it up. These guys will fix one thing and break another. Then expect you to pay for them to tell you what they did wrong and then to fix. What a joke.
-
February 2024 by Steve Schweichler
Puts don't know a woman from a man. I'm a guy.
-
January 2024 by Morgan Schmidt-Cristao
My husband and I had a horrible experience here. He needed his wheel completely replaced (tire and rim) and he was called later on with a price. He was told “the wheel will be ~$400 plus taxes” and he agreed to do the service. He got an alignment and an oil change as well, but no more than $550 expected. We got the call that the total was well over $800. I called to ask and when I told him that we were quoted $400 he said “yeah for the wheel”. It ONLY the rim that was $400 and he did not disclose the total to us. If I am being told “you need your whole wheel replaced. The wheel will be $400” I am usually under the impression that isn’t just part of the wheel. When mentioning he never told us it would cost over $800, he did agree that he never told us that total. We are not happy about this as it cost us almost twice what was quoted and at the end they were only able to take about $100 off with coupons. Do not go here unless you have the total IN WRITING.
-
January 2024 by Brian
Very kind and helpful for minor issues I’ve had! Thank you
-
January 2024 by Debbie Heywood
Always friendly, timely and knowledgeable.We are repeatedly satisfied with their service.
-
January 2024 by Shaunte A
Matt was very personable and helpful.
-
January 2024 by P B
I will never ever! Bring my car back to this location after coming here my car is making loud noises. My car was in great shape and quite. After getting a rotation they obviously did something wrong or I wouldn’t be hearing loud noises now. I brought my car in was told they didn’t hear anything. How can I clearly hear it but they can’t! He made sure to put that in the new report! Then the so called manager lied about putting the tires back like they were before I guess he thought I was dumb enough to believe they did it in less than 10 minutes. He then told me I needed new struts which was a lie!. I just had them inspect my car and it didn’t need any work just two weeks ago. So he says I need a service that I don’t actually need. That says a lot about trusting these people with your car. He then brought up the mileage on my car which had nothing to do with anything. But if you didn’t hear anything why would you say that. I usually would see a guy named Mike. But it was another guy saying he was manager he is a liar and very deceptive. I definitely would never trust this location with my car again! I knew he was lying the whole time he was talking to me I marked my tires to see if they were put back and they weren’t! I also found it weird how my tire then also had a nail in it after coming to this shop they are scammers! BE CAUTIOUS COMING TO THIS LOCATION!
-
January 2024 by Kunal Dhanaitkar
Very bad manager .. He spoke very rudely with my friend. Even though there’s no necessity they’ll force you to change all the tires
-
January 2024 by Sai Shanmukh
Bad manager! Rudely spoken
-
January 2024 by Leonard D.
I was looking for the sure drive touring tires for my 2015 equinox from 3 different firestone stores with no luck the manager of the wise road in Schaumburg got on the phone to 5 different stores and found 4 tires for me and had them shipped the next day. Also for all my trouble I had trying to get these tires for 3 days he gave me the best discount ever 4 tires with install for total $425.00 that's unheard of. Thanks Again for helping me when the other stores tried to sell me different tires for $700.00 and love the tires.
-
December 2023 by Kevin Hanlon
Same day battery replacement. Fair price. Quick service despite being understaffed. Professional service ?
-
December 2023 by Tristan Seals
Had a set appointment and it was canceled, and rescheduled for the next day and it was canceled again with no heads up. I'm very upset ,if the appointment can't be promised don't schedule it and don't double book yourself.if I could give 0 stars I would
-
December 2023 by DK
Whenever I need repairs done on my oil, brakes or tires, I always find Firestone to be reliable. The staff at this location is particularly noteworthy, as they are highly professional and communicate clearly about the work they are doing on my vehicle.
-
November 2023 by Jeff Guse
Brought in a tire with a nail hole, figuring they could patch it. They patched it, but tried to sell me four new tires with a big stack of additional services, claiming my current tires were bald and I needed an alignment among other things. I checked the tread depth myself before going there and found I have 6/32. A bunch of fast talkers is what they are.But it gets better. My tires are clearing marked for 51 psi cold. These are truck tires, not tires for souped-up golf carts. They took air out of my tires until they were at 26 psi. I guess they didn’t figure on me having a commercial grade tire pressure gauge in addition to the tire pressure sensors that show current pressure on the dash. When I got home, put more air back into the tires.Bottom line, if you go here for service, watch them like a hawk and expect to be told things that are just not true. And get yourself a tire pressure gauge and tread depth gauge from a truck stop to double-check their work.
-
October 2023 by Jeffery G.
Brought in a tire with a nail hole, figuring they could patch it. They patched it, but tried to sell me four new tires with a big stack of additional services, claiming my current tires were bald and I needed an alignment among other things. I checked the tread depth myself before going there and found I have 6/32. A bunch of fast talkers is what they are. But it gets better. My tires are clearing marked for 51 psi cold. These are truck tires, not tires for souped-up golf carts. They took air out of my tires until they were at 26 psi. I guess they didn't figure on me having a commercial grade tire pressure gauge in addition to the tire pressure sensors that show current pressure on the dash. When I got home, put more air back into the tires. Bottom line, if you go here for service, watch them like a hawk and expect to be told things that are just not true. And get yourself a tire pressure gauge and tread depth gauge from a truck stop to double-check their work.