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February 2024 by Tiffany S.
Scheduled appointment for oil change and bulb replacement for my 2017 car. Went in on lunch hour to drop off--literally no one there to help--had one young man finally come out to ask if he could help and was told for an oil change it would be $89.98 and for each bulb it will be $99. I laughed at home took my keys back and left. First of all--I'm not a moron--I know how much things are and when I mentioned it he said "the viscosity needs of my vehicle blah blah blah" to which I said it was a low mileage vehicle that needs a standard oil change that is not more than $30. And the bulbs are an H7 and should be $11. I walked out. Do not use. Money grubbers!!
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February 2024 by Thomas M.
They will absolutely overcharged you for any service. I needed brakes and the price they quoted Was double what several other shops quoted. They make money by charging ridiculous prices for parts. Their entire business model is to overcharge you and hope you won't notice. Read all of the negative reviews on this place if you want the truth. Save yourself some money and anger. Go somewhere else.
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January 2024 by Pat Pusateri
The service was professional, and efficient. I had a metal object lodged in my tire, it was loosing air. I had to drive that night 200 miles alone. I wanted to be sure the vehicle was safe. They removed the object, repaired the tire and charged a minimal fee. I was on the road and safely arrived at my destination.
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January 2024 by Natalia Pasek
I always return to this location because of their service and thorough explanation. Car was making weird noise. Technicians did a free brake check. Helped me fix the issue and I was out within the hour. Excellent service!
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January 2024 by Adonis Ellis
This is the worst place to go to. I had my battery replaced here the next day not starting. I brought it back up here had to call back each day as told I would be called back but never got one. A week later I call them trying to see what’s taking so long and they say that they couldn’t figure out why it wouldn’t start after sitting there for days not been worked on. Spent over 1k$ with this place all was a waste of money. Never fixed anything just adding parts. I dont recommend this shop just scammers that don’t know much. Light skin guy was about dumb as a rock. I don’t know why I even came back . Very horrible service each time I come here. Don’t waste your time or money.Services: Electrical
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January 2024 by Justin Falk
Ben Early and this team really took care of me in a pinch. And I was able to get my truck back up and running. Thanks!
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January 2024 by Paul Fisher
We had a headlight bulb replaced as well as many other service needs - total bill was $1,700The bulb was invoiced at over $330.00 - not including laborThe same exact bulb on Amazon sells for $10.00 - so I feel others should know to check and ask about parts cost prior to having work done - a mark up is fine but not to this extent
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January 2024 by George Senyk
Great service.
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January 2024 by mirel naco
The best firestone store in Cook County and dupage county they are very friendly and I was very happy ? with service they did in my miny van for the ligaments !
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January 2024 by Lisa Zurbuch
Professional courteous technicians that take time to explain the issue and look for the best price for service. Do not oversell what you don’t need! Diego was great!
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January 2024 by Yadira Franco
I am so grateful for this shop, I will use this Firestone Schaumburg location from now on. I recieved the best service after I purchased my 4 new tires & radiator service the mechanic & staff did an amazing job. ??
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November 2023 by Jose Nieto
Michael took care of us on both of our visits. He is very professional and friendly. I had my alignment done and later decided to purchase four new tires. I would definitely recommend this place to a friend or family member.
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November 2023 by Faina Shatskina
Front desk Diego Gutierrez provided great customer service, attention to details. Patience. I got a flat tire, and was calling from the spot. English is my second language, but he talked to me and took my info to put me in line for service. Smiled, greeted, and gave me water to take off stress. The job was done for a very reasonable price and on time promised. I appreciate this kind of service.
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November 2023 by Darnell Hill
I came in late and the young gentleman saved my life. I’m exaggerating a little bit but I truly appreciate the gentlemen at this Firestone location. I recommend this shop and appreciate their customer service. Thank you very much
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November 2023 by biren patel
Front desk Diego Gutierrez provided great customer service, attention to details. Patience. I got a flat tire, and was calling from the spot. ,He talked to me and took my info to put me in line for service. The job was done for a very reasonable price and on time promised. I appreciate this kind of service. I always recommend to do tire service at schaumburg location
