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December 2023 by Omar Vargas
I when today to get some shoes for my daughter. Instead of helping me they start talk trash about me to another Employee. They thought I was not listening.
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August 2023 by Nicole George
Absolutely horrible customer service. The staff is rude and unhelpful - 2nd time I was told to process my return (with a receipt) at Foot Locker. This time I asked why she couldn’t go it and she said fine she will and called her manager over. No explanation why she couldn’t in the first place but just said you can do this at Foot Locker vs the kids store. Definitely won’t be buying from them again.
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August 2023 by Allison L.
I needed to return a pair of shoes for my son which I realized too late that I deleted all of my emails yesterday. I truly thank Ramon, and Gil for helping me out with the exchange of size I needed. They were amazing and helpful with me overall patient. Thank you guys!!
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May 2023 by Stephanie Avila
Busy ordering their Starbucks instead of processing my return. Horrible customer service.
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March 2023 by Angelic Walus
Horrible customer service. The employee walked away from me mid sentence. When showing her a shoe was showing in-stock she gave me attitude saying it’s not and that her system was more updated then online. How am I supposed to know that your system is not up to date? What’s the point of online if it’s wrong? All 3 of those girls in there looked mad to even be there.In addition they didn’t answer their phone prior to our arrival. We tried two times, just to make sure the shoe was in fact in stock.
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March 2023 by Rod D.
For being as busy as they were, they definitely have the organization and process down packed! I went with the family on a busy Saturday afternoon and the place was jam packed. The employees all seemed like they knew how to handle the massive amounts of people shopping and trying on merchandise. The checkout line was smooth and orderly.As organized and stocked with inventory though, it's a little too many people for my shopping likes.
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March 2023 by Angelic Nicole
Horrible customer service. The employee walked away from me mid sentence. When showing her a shoe was showing in-stock she gave me attitude saying it’s not and that her system was more updated then online. How am I supposed to know that your system is not up to date? What’s the point of online if it’s wrong? All 3 of those girls in there looked mad to even be there.In addition they didn’t answer their phone prior to our arrival. We tried two times, just to make sure the shoe was in fact in stock.
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June 2022 by Zoe B.
Staff were very polite and professional. Staff was knowledgeable and helpful, staff offered to check availability. I never once saw an associate in a bad mood. They really make it where you have to keep coming back. Made my visit very easy. Will be getting my next pair from here as well.
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May 2022 by Chris Kang
Yea, so they screw over the general public and let ppl who bought their limit of shoes in line to shop Again before other customers
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January 2022 by Jac W.
Clean & organized store. Bad customer service. Employees are unhappy, unfriendly & unprofessional. Chloe R. was the cashier who checked me out she did not greet me when I entered the store, did not thank me for my purchase. My reservation was selected online and the app was very easy to use. Highly dissatisfied with in-store treatment.
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December 2021 by Carter T.
This is a great place to get some awesome and quality shoes! Kids foot locker is so easy to find, very accessible, and so near to other well-known places around the area. This store is also located inside the Woodfield Mall. They are one of the most popular store inside the mall and most visited too. They have so many great shoes, many designs, and different styles. You can buy anything you want here without breaking your pockets because they are cheaper than other stores around the mall. Kids Foot Locker is worth visiting again and again, they will satisfy you, and also give you many reasons to amaze with their place. Their employees are so amazing, nice, friendly, and attentive. They will accommodate you and assist you the whole time you are in their place. They are very personable employees. I would really love to go back here again soon when I have some free time. Kids foot locker is worth visiting again and again. Always find the perfect shoes. Definitely my new favorite shoe store here in this area. Thank you Kids foot locker for an awesome service and experience! Kudos! Thank you!
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July 2021 by Aiden S.
This Foot Locker is so awesome, their store has lots of variety and choices, they also have imported footwear and all of their items are good quality. They have so excellent customer service, all of their staff and even their managers are so nice and friendly, they are so accommodating, I appreciate all the help of their staff. They are so kind. Their store is so huge, they have all of the items that I need, I checkout so quick, and I got all the items I need in such a fair prices. This Foot Locker store is perfect for all people looking for quality footwear, lots of variety store, and for such a cheaper price footwear than other store. They also have online site for anyone who wants to order online, it is so easy to use and you can get your orders in just few days. I will highly recommend this Foot Locker. And also I will recommend this to all of my friends and family. Thank you Foot Locker for such a wonderful service.
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May 2021 by Evan T.
Idk if it's just me but every time I'm in there they are just standing around staring around lookin off the drugs... like customer service hello?
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November 2020 by Marcus W.
ive called 15 times within the past week and had nobody answer the calls, terrible organization
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August 2020 by Sam M.
Allen the store manager is an absolute gentleman! Truly I believe this store is successful because of him! In this store you will find friendly and helpful staff along with great items! In the last week I have spent over $900 at this location. I was having trouble with one of the Nike shoes I purchased and Allen took care of it right away! He did anything necessary to make sure I was taken care of! Thank you Allen I'll be back soon for some more shopping!
