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November 2023 by Brooke Biltgen
I worked with Brooks on my vehicle purchase and he made the process fast and seamless. He was transparent and honest from the beginning, and helped me get the vehicle I wanted in a timely manner as in my particular situation, time was of the essence. All the other staff members I spoke with were also very kind and attentive. I’m very happy I came to Castle for my purchase, and will definitely refer Brooks and Castle VW to anyone purchasing a VW.
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November 2023 by Ron Rebolledo
One of the best experiences I've had buying a car. Easy, painless negotiations and friendly. Thanks Angel.
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November 2023 by Maida Smajlovic
We bought a lot of vehicles from different dealerships and outcome was always the same. They trie to sell you things you don’t want, salesman goes back and forth to manager, eventually manager comes over and tries some more.But not this time. Castle Volkswagen and Angel Garcia were totally different.Meet all of our expectations and than some.Transaction could not have been done any better than it was. Extremely professional staff. 10 ⭐️Thank you for such a different and easy experience. You guys definitely gained a costumer for life.
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November 2023 by Eric Pearson
The second car I've bought/leased from them. Really easy, a quick turnaround time. Both times I emailed my sales rep and pretty much had a deal done over email in a few exchanges. And both times I was at the dealership for an hour and a half or less.
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November 2023 by Corey Heydecker
Castle Volkswagen of Schaumburg is a great place to get a car!My sales rep. Angel was very helpful.Angel answered all our questions and helped me get the perfect car for my daughter. Thanks Angel!Go see Angel for the best service when your are shopping for a car !!
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October 2023 by monica szewc
We could not be happier with the service at Castle Volkswagen in Schaumburg. This was the smoothest transaction we have ever experienced. Ozzy, Shay, and Angel went above and beyond to make our transaction as smooth as possible. Thank you again for helping us find our perfect family car!
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October 2023 by Chris M. Anderson
I have NEVER had a BETTER experience buying a car in my life. Brooks is absolutely the BEST sales associate I have ever had the pleasure of working with. I live 7 hours away, and when I arrived at the vehicle, I bought a 2021 Alfa Romeo Giulia TI Sport was ready waiting for me in better than perfect condition inside and out. The paperwork was ready for me to just sign. It was an awesome experience. The way it should be when you purchase a high-quality vehicle. The hospitality of the entire staff was over and beyond my expectations. I had two teenagers with me that they treated so kindly and kept occupied while we had to wait an hour for ceramic wrap. My son has a new Volkswagen shirt he totally loves. THANKS, GUYS! YOUR THE BEST! I appreciate you making this whole experience fun and completely stress free. 5 stars all day. I highly recommend this dealership and Brooks! CALL THEM! :)
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September 2023 by Samantha F
Angel Garcia was a pleasure to work with! The task of buying a car in this market is horrifying but Angel was so laid back and down to earth which made this process such a breeze. After not having a vehicle for more than a month and dealing with a dozen horrible salesmen, we got lucky to have had Angel as a salesman! Thank you Angel for helping me and even laughing at my mom’s jokes ☺️
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September 2023 by S F.
Angel Garcia was a pleasure to work with. After working with more than a dozen care salesmen within the last month, he by far exceeded my expectations. Buying a car is not fun specially in this market, however, working with such a laid back/ down to earth individual made my experience less stressful. Thank you Angel for being so great and even laughing at my moms jokes
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September 2023 by Alissa Sarillo
Joe was immediately attentive as soon as i parked in the service bay, and helped assist me with getting my oil changed on my GLI. I want to also acknowledge his excellence with the customer service i received because it was his first day! He was very confident and communicative during the whole process. thanks again!
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September 2023 by Christi Lee
I'm very happy with our experience at this VW dealer. Angel was kind, polite and patient with my ton of questions. He was thorough and detailed with our review of the car, and there were no annoying pressure sales techniques employed. We visited, tried it out and left to test a few more, but returned. Good people, and honestly wanted to make sure we understood all the features of the car, as well as all the closing paperwork.
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September 2023 by Andrea Carter
After my first great experience with Andy at Castle 1.5 yrs ago, I came back to work with him along with Raffi this time around. Again, had an absolute amazing experience. These two are really a dynamic duo. Andy is very personable, attentive, not pushy and a great listener. Raffi and Andy worked hard to get me in the car that I WANTED at a payment that I was comfortable with. During the process, they also made sure my 5 yr old daughter was happy. Although they are salesman, and its their job to get a sale, they really made me feel like I was the most important client in the building. I truly appreciate that I was treated as a person and not just a sale. If anyone is contemplating buying a vehicle-give these guys a visit!
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September 2023 by John Corrigan
Angel was fantastic to work with and went out of his way to make things work. He took the time to understand our needs and preferences, guiding us through a wide selection of VWs. He patiently answered all my questions, providing detailed information about each car's features, etc. What impressed me the most was his honesty and transparency throughout the negotiation process. He worked diligently to ensure we got a more than fair deal that fit my budget. I highly recommend Angel. Thanks again!
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September 2023 by Andrew Zouzani
Andy was absolutely amazing. Went in without the intention to buy a car that same day, just to test drive and see some numbers, and he ended up swinging me over and we got a deal done. The entire process was pain free and I will be recommending this place to everyone. Andy and Raffi were beyond friendly and they made me feel right at home, like we’ve known each other for years. Beyond happy with my new car and will definitely be coming back here for future car purchases
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August 2023 by Travis Smith
Angel was great! He understood my trepidation at buying a car online and quickly reassured me that all was well with certificates and other documents which authenticated the vehicle's condition. All too willing to help with the transport of the vehicle. The process was easy, quick, and smooth. No sales pressure whatsoever. All questions were answered with enthusiasm. Thank you, Angel, for making this a nice experience!
