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February 2024 by Keri M.
I purchased a pair of boots from Macys.com back in December 2023. When I placed the order, the return date said Feb 26th 2024. I went today February 17th 2024 return the item at the store at Woodfield Mall in Schaumburg, IL. The customer service told me that I was over my return date because it was a marketplace item. What is that?!? They explained to me that they have 3 party vendors who sell items on their site. Not one place did it tell me that it was a marketplace item when I purchased the boots. Customer service told me to call the Macys.com customer service line to speak with someone to get my return. I spoke with the first agent, who was very helpful (Jared). He explained once he transfers me to the marketplace CS that they will be able to override & do the return. However, when I got to the marketplace CS, they explained there was no way. Well I explained to them that I was now told 3 different return dates every time I log in, so there is a glitch & I demanded a return. They said there was nothing they can do. I asked for a Supervisor. This Supervisor had me on hold for almost 45 mins! And it hung up on me! The Supervisor never came to the phone How is that customer service for you?! What bs! I WILL NEVER shop at Macy's or Macys.com ever again. Needless to say, I had to call back & waste another hour for a $41 return.
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February 2024 by Elizabeth D.
Macys is losing its place as a top retailer. I find I can go to the brand website and get a better deal. It's fun to go see the Toys R Us. I hope they can make a turn around soon.
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February 2024 by John Adamowski
Great sofas
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February 2024 by miguel guaipo
Excellent
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January 2024 by SDR 1
This Macy's is located in Woodfield mall. It's very huge and has 3 levels. There's quite a lot of items to look at. You might be lost if you are unsure of what you are buying. The helpers at the fragrance are good to work. They have sale going on year round and there's an outlet section in the ground level near the toy section.I have noticed the some employees at billing near men's section were not so pleasant or welcoming.Also, try and get out of the store before they close. Else, you'd be forced to walk out of the building if you didn't park in front of Macy's. In summer it might be okay but winters are a nightmare.
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January 2024 by Lupe Ruano
Customer service was great...but the store was very dirty, especially in the beauty/perfume area ...
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January 2024 by Anandh
Excellent place to buy apparels. Colognes collection was good.
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January 2024 by Netony StarkVi
Good experience
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January 2024 by Shabbir Naqvi
Very unprofessional. Opened the perfume box in front of me and continued to tell me they could not return it. The box was factory sealed before bringing it in.!
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January 2024 by Diego Hernandez
Ross quality fashion for 5x the price? No, ma'am.
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January 2024 by Charles H
Like most Macys it’s like going back to 1986. I’m a bit surprised that it was as packed as it was. We went on a Sunday in January and it felt almost like the weekend before Christmas in terms of the number of people there. I liked their selection of Crocs.
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January 2024 by Robert Gurskis
Great place to shop, and there so nice to see high end items up close before purchasing then
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January 2024 by Lauren
Terrible return experience. I bought an expensive sports coat for my boyfriend. He tried it on at home and wore it maybe 15-20 minutes to see if it's a good fit. It wasn't, so I wanted to return it. The worker spent 5 minutes sniffing it and inspecting it. There was a very small spot on the sleeve that was there when I bought it. The worker told me I was lying about it not being worn and that the spot is new so I couldn't get a refund.
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January 2024 by Natalie
Clean store , nice staff
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January 2024 by Aleksandar Krstic
Neatly organized and decent service.
